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12 Best Cloud Phone System for 2024

Cloud business Phone System

You must be fed up with taking care of multiple phone lines and struggling to manage your team’s calls effectively. Perhaps a cloud-based phone system is the answer you’ve been seeking.

Cloud phone services have revolutionized the way companies connect, making it easier to handle calls, manage customer service, and collaborate efficiently.

Recently, a study found that cloud phones can help save 32 call minutes per day.

But with so many options available, which cloud phone system should you choose?

Don’t worry! Here are the top 12 cloud phone systems for 2024 that will fit for your business.

Writer’s Advice

I’ve found that enabling features like call routing and auto-attendant in a cloud phone system makes a huge difference. It ensures that calls get directed to the right person or department quickly, minimizing wait times for customers and streamlining internal communication.

Top 12 Cloud Phone System for Business

Let us look at the top 12 cloud phone systems for 2024, highlighting their unique offerings, pros and cons, and key features.

Important Note:

At CallHippo, our expert team conducted extensive research and analysis to evaluate the top cloud phone systems. By examining crucial factors such as ease of integration, scalability, call management features, security, and pricing, we’ve curated this list of the top 12 cloud phone systems that can significantly improve your business’s communication efficiency and customer interaction experience.

1. CallHippo

CallHippo is a top cloud phone system that offers efficient and affordable communication solutions for businesses of all sizes. With features like global virtual phone numbers, it enhances productivity and customer service.

Designed to improve efficiency and scalability, CallHippo leverages cloud technology to provide flexibility and cost-effectiveness. It’s an ideal choice for businesses aiming to enhance their communication strategies, establish a global presence, and deliver exceptional customer service across different markets.

Key Features

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Pricing

See What People Say About CallHippo

“Good Calling Software which helps businesses achieve their calling goals efficiently.”

-Kishore C.

“High-quality VOIP service provider in pocket-friendly pricing”

– Jobin J.

2. RingCentral

RingCentral is a leading cloud phone system that offers comprehensive communication and collaboration tools for businesses of all sizes. With features like voice calls, video conferencing, group messaging, and online meetings, it supports seamless team communication across desktop and mobile devices.

RingCentral is ideal for remote work and distributed teams, providing easy connectivity without the need for on-premise hardware. It lowers maintenance costs and offers hassle-free updates, though it requires stable internet for optimal performance.

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3. Nextiva

Nextiva is a top cloud phone system offering businesses a range of communication solutions, including business phone numbers, unified communications, video conferencing, and CRM tools. Known for its user-friendly platform, Nextiva enables seamless communication and collaboration for teams and clients.

With its internet-based service, businesses benefit from increased flexibility, scalability, and cost-efficiency, making it an ideal choice for improving both internal and external communication processes without relying on traditional phone systems.

Key Features

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Did You Know?

Switching to a cloud phone system can reduce operational costs by up to 30%.

4. Ooma 

Ooma is a cloud phone system that offers high-quality voice calls at reasonable prices, serving as a cost-effective alternative to traditional landlines. Utilizing your existing internet connection, Ooma eliminates the need for a separate phone line.

It provides various features, including voicemail, caller ID, call forwarding, and mobile app integration for on-the-go connectivity. This system is ideal for individuals, families, and small to medium-sized businesses, enhancing overall calling quality and management.

Key Features

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5. 8×8

8×8 is a top cloud phone service that strengthens business operations with its robust features and user-friendly design. This virtual phone system enables seamless connectivity across devices, allowing teams to stay connected and productive anywhere.

Security is paramount, and 8×8 employs strong encryption techniques to protect confidential information. To be extra safe, some companies might still be reluctant to commit some sensitive data to a cloud-based platform and would rather keep it on-site.

Key Features

Pros

Cons

Pricing

Contact the sales team for further pricing details.

6. Zoom Phone

Zoom Phone is a cloud-based phone system that integrates seamlessly with the popular Zoom platform, offering businesses a comprehensive communication solution. With features like voice calling, video conferencing, and team messaging, it enables effective collaboration across teams and locations.

Zoom Phone also supports call recording, voicemail, and smart call routing, ensuring a streamlined communication experience. Its user-friendly interface and reliable performance make it an ideal choice for organizations looking to enhance their communication strategies.

Key Features

Pros

Cons

Pricing

Contact the sales team for pricing details.

7. Vonage Business Communications

Vonage is a leading cloud phone service that offers various communication options for individuals and organizations. Utilizing Voice over Internet Protocol (VoIP) technology , Vonage enables voice and video calls, virtual meetings, and messaging. Its unified communications platform features call forwarding, voicemail, and conference calling, making it ideal for enhancing customer relations.

With a user-friendly interface and global reach, Vonage is a reliable and affordable choice for modern communication solutions.

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8. Grasshopper

Grasshopper is a reliable cloud phone service designed for small and medium-sized businesses. It offers a virtual phone number and a variety of communication options, enabling organizations to manage calls, messages, and faxes from anywhere—ideal for mobile and remote teams.

Key features include call forwarding, call transcription, and personalized greetings, which enhance professionalism. Additionally, robust call management solutions, like call screening and routing, ensure effective communication and build trust with customers.

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9. Dialpad

Dialpad is a flexible cloud phone system designed for businesses of all sizes, offering integrated audio, video, messaging, and collaboration tools. Its user-friendly interface and AI-powered capabilities increase productivity and teamwork.

With advanced capabilities like real-time transcription and audio analytics, Dialpad streamlines communication and provides valuable insights. The intuitive design ensures a smooth onboarding process, allowing new users to quickly adapt to the platform without requiring extensive training.

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10. GoToConnect

GoToConnect is a versatile cloud phone system that combines voice, video, and messaging into a single platform, making communication seamless for businesses of all sizes. With features like call forwarding, auto-attendants, and meeting capabilities, it enhances collaboration among remote teams.

Its user-friendly interface and robust integrations streamline workflows, enabling organizations to improve productivity and maintain effective customer interactions.

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11. Mitel

Mitel is a robust cloud phone system designed for businesses seeking reliable communication solutions. It offers advanced features like call routing, voicemail, conferencing, and mobile integration to support seamless connectivity across multiple devices.

With its scalable platform, Mitel caters to businesses of all sizes, ensuring enhanced productivity and collaboration, while delivering high-quality voice and video communication through the cloud.

Key Features

Pros

Cons

Pricing

Contact the sales team for further pricing information.

12. Aircall

Aircall is a cloud-based phone system and call center software designed for remote teams, enhancing client interactions and communication. With features like call whispering, coaching, and voicemail transcription, it helps businesses improve agent performance and streamline operations.

Its user-friendly interface allows staff to handle calls from anywhere with an internet connection, making Aircall ideal for fostering collaboration and ensuring seamless workflows across distributed teams.

Key Features

Pros

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Pricing

Things to Consider While Choosing the Best Cloud Phone Services

When selecting a cloud phone system for your business needs in 2024, consider the following factors:

  1. Features Required: Identify which features are essential for your operations—such as call forwarding or video conferencing capabilities—to ensure you choose a system that meets your specific requirements.
  2. Scalability: Look for systems that can grow with your business. A scalable solution will allow you to add users or features as needed without significant disruptions or costs.
  3. Integration Capabilities: Ensure the system can integrate seamlessly with your existing software tools like CRM or project management applications. This will streamline workflows and improve productivity across teams.
  4. Customer Support: Evaluate the level of customer support offered by each provider. Reliable support can be crucial when technical issues arise or when you need assistance setting up new features.
  5. Pricing Structure: Compare pricing plans carefully. Look beyond just the monthly cost; consider what features are included at each tier and whether there are any hidden fees associated with usage or additional services.

Conclusion

The effectiveness of communication and customer satisfaction in your company can be greatly impacted by the cloud phone system you use.

Each of the 12 platforms listed here has its own strengths, from CallHippo’s affordability to RingCentral’s all-in-one solution.

By considering your specific business needs, budget, and required features, you can find the best system to elevate your communication strategies in 2024.

FAQs

1. What is a cloud phone system?

A cloud phone system is a virtual phone service hosted over the internet. Unlike traditional systems, it doesn’t require on-site hardware and offers features like voicemail, call forwarding, and CRM integration.

2. How does a cloud based phone service work?

A cloud-based phone service routes calls through the Internet instead of traditional phone lines. It converts voice signals into data packets that travel through the cloud, making it easier to manage calls from anywhere.

3. Can I integrate cloud phone services with my CRM or other software?

Yes, most cloud phone services offer integration with popular CRM platforms, like Salesforce, HubSpot, or Zoho, allowing seamless synchronization of customer data and call logs.

4. What features should I look for in the best cloud phone system?

Important features include scalability, CRM integration, call management tools, international calling, and robust security protocols. Advanced features like AI-powered analytics can also be useful.

5. Can a cloud phone system handle international calling?

Yes, many cloud phone systems support international calling, but it’s important to check their pricing structure for overseas calls. Some systems, like 8×8 X Series, offer unlimited international calling to select countries.

6. Can I switch cloud phone providers easily?

Yes, most cloud phone services offer flexible contracts and migration tools that help businesses transition from one provider to another with minimal disruption.

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