skype vs virtual phone systems

Skype Vs. Virtual Phone System for Business Communication

If you are still using Skype for your business, you must know there is a better option available. Using Skype for personal use might work, but when working in teams, a Virtual Phone System can help you increase the quality of communication with your clients.  

Here are the advantages of Virtual Phone System over Skype:

1. Call Recording:

Call recording plays a very important role in Quality Control. Your call recording data helps you in understanding your customer’s behavior. You can make necessary changes in your product or service or your upcoming strategies. Skype does not provide this feature, on the other hand, Virtual Phone Systems do.

Benefits of Call Recording that you might miss while using Skype:

  1. Understanding your Customer
  2. Customer Satisfaction
  3. Quality Control
  4. Sales Training
  5. Performance Reviews
  6. Corporate Liability

2. Global Numbers:

As an organization, it is very necessary to have global numbers to represent yourself as local in a particular country. For ex: Your customer is a U.S.A. resident, there is a high probability that he will not pick your call if he doesn’t see +1 country code on the screen. Also, with the virtual phone numbers of US/UK, you can represent yourself as an international organization.

Skype do provide Global numbers, but it gives service for only 24 countries. Virtual Phone Systems provide global numbers of more than 50+ countries around the world.

3. Multiple Users Under One Number:

For ex: You are dealing with a customer and now you want one of your employees to handle the matter. With the Skype, it will be very difficult for the customer to jump back and forth between two numbers because Skype allows only one user under one number. On the other hand, Virtual Phone System lets you add multiple users on under the same number. So, when the customer calls, all assigned users will get the calling notification and respective user can pick the call and handle the matter.

4. Call Analytics:

It is very necessary to analyze your calls because Call Analysis gives data to design your upcoming strategies. Virtual Phone System provides complete call analysis that contains the data of inbound calls and outbound calls. It helps you get the success rate right and based on that you can make necessary changes in your work method or upcoming strategies.

5. Interactive Voice Response (IVR):

IVR becomes a necessary part of the calling process when you have multiple departments in your organization. For ex: You have different departments like Marketing, Sales, Research, Finance, and HR. With the Virtual Phone System, you can easily transfer a call to a respective department. But with Skype, it becomes extremely difficult because Skype doesn’t provide IVR and, even live calls can not be transferred.

6. Integration with CRM:

Benefits of the Virtual Phone System integrated with CRM:

  1. Operation time can be reduced as important features can be used directly from the CRM
  2. Connect with the generated leads directly
  3. Track and evaluate your employee performance

Take a look at this comparison between Virtual Phone System and Skype:

Features

Virtual Phone System

Skype

Call Recording

Yes

No

International Numbers

Yes

(More than 50+ Countries)

Yes

(Only 24 Countries)

Multiple Users under One Number

Yes

No

Call Analytics

Yes

No

Call Queuing

Yes

No

Custom Work Hours

Yes

No

IVR

Yes

No

Live Call Transfer

Yes

No

Integration With CRM

Yes

No

Call Distribution

Yes

No

Click to Call

Yes

No

Call Monitoring

Yes

No

Call Tree

Yes

No

Call Cascading

Yes

No

Bottomline:

Skype is a great software with a lot of great features, but it can be utilized for personal uses. Continuous connection errors and glitches of Skype can risk your business or lose your clients. When it comes to business, we better understand our requirements and choose wisely. Virtual Phone Systems like Aircall, CallHippo and TalkDesk provide amazing features which will ease your business.

Please share your views in the comments below and we will be happy to revert to your queries.

4 Comments to “Skype Vs. Virtual Phone System for Business Communication”

  1. Hubert says :Reply

    This is truly useful, thanks.

  2. Norma says :Reply

    Thanks to the excellent guide

  3. Www.silentkeynote.com says :Reply

    This is actually helpful, thanks.

  4. Lavada says :Reply

    I enjoy the report.

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