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Why CallHippo Is The Best 3CX Alternative?

When your call center solution is customizable, flexible, and scalable, you can easily fulfill your business requirements and build long-lasting relations with clients! Still looking for a viable 3CX alternative? Well, with CallHippo by your side, make way for unified communications, superb customer support, and extensive reporting!

Compare Features & Pricing And Select The Best 3CX Alternative

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About 3CX

3CX is a widely-used open standards IP PBX that offers out of the box unified communications. You might be using or looking forward to using 3CX for its remote working features and superior PBX and video conferencing capabilities.

However, 3CX lacks a few critical features, such as Activity Dashboard, Advanced Analytics, and Call Center Management. Moreover, the expensive pricing of 3CX could be a hurdle.

If you’re looking for the perfect replacement of 3CX, check out CallHippo.

3CX Pricing & Plans

3CX pricing

CallHippo – An Ideal 3CX Alternative

CallHippo is the go-to tool for various support centers and sales teams across the globe, and rightly so. It is a modern call center solution that offers robust functionality and extensive reporting features, along with seamless integrations. On top of it, you get world-class 24×7 Support that makes the lives of your sales team easier.

Bronze

$ 16

Per user/Month

For Startups

 
  • Free Number1
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams
  • SDAP : Patent Pending Technology
  • Shared inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
Silver

$ 24

Per user/Month

Ideal For Small Team

Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Reports via email
Platinum

$ 40

Per user/Month

Preferred For SMB Sales, Support & Marketing Teams

Everything in Silver +
  • Dedicated Account Manager
  • Sticky Agent
  • Power Dialer
  • Voice Broadcasting
  • Multi-level IVR
  • Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Call Whisper
  • Pause-Resume Recording
  • Download Call Recordings
  • Call Script
  • Intelligent Reports/Analytics
Enterprise

$ 48

Tailor-Made for You

One-Stop Business Phone System For Enterprise Businesses

Everything in Platinum +
  • Unlimited Free Dashboard Users
  • Intelligent Call Recording
  • Get a free trial
  • Personalized Onboarding
  • Prioritized Custom Development
  • Advanced Integrations
  • Bring Your Own Carrier (BETA)
  • Custom Integrations
  • Custom Reports
  • Annual Business Review
  • Dedicated Account Manager
  • IP White Listing
  • App Blocking
  • On-boarding
  • Dedicated Customer Success Manager
  • Post Call Survey
  • Audit Logs
  • Automatic machine detection
  • 2FA (Two factor authentication)

CallHippo stands out from other calling platforms like 3CX owing to its features specifically curated for the modern-day sales or customer representative. Today, a calling job includes more than just calling.

It includes managing CRMs, storing and organizing prospect information, tracking contact information, managing spreadsheets, and the list goes on. CallHippo’s reporting features and integration capabilities help your sales teams become more productive and streamline their goals.

Why consider CallHippo as a replacement for 3CX?

1. Superior Customer Support

Your call representatives are probably spending hours answering your customers’ queries. But what if they come across issues? There needs to be a support team that supports your support team.

Here’s where CallHippo excels. It offers 24×7 phone and online support, along with a knowledge base and video tutorials to help your reps stay ahead of their problems. If your agents face any system-related issues, the CallHippo support team is always up to help you out.

2. Lower-priced Plans

CallHippo edges over 3CX in terms of plans and pricing. 3CX plans begin at $2,173 for 16 SC calls and 48-64 users and can reach up to $109,973 for 1,024 SC calls and 3,072-2,096 users. In addition, you have to pay an annual maintenance cost that’s 27.5% of the license cost.

CallHippo, on the other hand, charges $16.00/month/user, which includes free-of-cost maintenance and support. You don’t have to pay a lump sum for the full license, so you can upscale and downscale as per your requirements.

3. Extensive Reporting and Analytics Features

CallHippo offers in-depth reporting and analytics tools to track your agents’ performance. It provides an intuitive dashboard with easy-to-use yet advanced analytics features that help you keep a tab on your agents’ KPIs. Besides, your agents can use reporting features to self-evaluate themselves on criteria like time spent on each call, number of follow-up calls, conversion, and more.


4. More Integrations

One of the most exciting features of CallHippo is its myriad of integrations with a wide range of tools and software solutions. CallHippo offers more than 100 integrations, including tools like Pipedrive, Zoho, Hubspot, Shopify, Zapier, Groove, Slack, and many more. Now, you don’t need to switch between multiple windows and platforms. With CallHippo, you can do it all from one place.

5. Enhanced Security

When it comes to managing sales and customers, security should be the utmost priority.

CallHippo VS 3CX

CallHippo offers HTPPS for all pages (web-based apps) to make sure your sensitive information is secured. Additional data encryption and multifactor authentication feature also ensure you stay ahead of any potential security threats.

3CX Alternative – CallHippo

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3CX Logo

PlansBronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized SolutionsStandard plan - free, pro - $20.83, Enterprise - 25.25
Price SchemeMonthly payment | Annual SubscriptionMonthly payment | Annual Subscription
Product InfoCallHippo provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems.3CX is anytime, anywhere, any device phone system. It aims to serve your sales and support teams.
Features
  • Automatic Call Distribution
  • IVR System
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
  • Free Calling Credits
  • Call from Any Number
  • Ring All Devices
  • Office/Number Opening Hours
  • Call Hold
  • Call Hold With Custom Music
  • Call Mute
  • Click to Call
  • Voicemail in Email
  • Voicemail Custom Greeting
  • Custom Integration
  • Call Notifications
  • Android App
  • iOS app
  • Outbound Caller ID
  • International Numbers
  • 3-Digit Editable Extension
  • Call Conference
  • Call Barging
  • Call transfer
  • On Call Notes
  • Call Reminder
  • Analytics
  • Concurrent Calls
  • Global connect
  • Dynamic Number insertion
  • Auto-switch numbers
  • Local phone numbers
  • Manage teams
  • Call Forwarding
  • Call Distribution
  • Concurrent Calls
  • Send and Receive SMS
  • Call Recordings
  • Call from anywhere
  • Set Business Hours
  • Call Recordings
  • Interactive Voice Response-IVR
  • 3-Way Calling
  • Voicemail by email
  • Extensions
  • Call Monitoring
  • Call Management
  • Call Barging
  • Call Notes
  • Call Queue
  • Call Tagging
  • Call Scheduler
  • Appointment Scheduler
  • Send and Receive FAX
  • Call Cascading
  • Conference Call
  • Round Robin Call Routing
  • Call Merge
  • Virtual Receptionist
  • Custom Greetings
  • Bulk SMS Campaigns
  • Auto Dialer
Customer Support Phone, Live Support, Ticket, Training Phone, Training, Live Support
Types of CustomersSmall Business | Large Enterprises | Medium BusinessSmall Business | Large Enterprises | Medium Business | Freelancers
OS SupportedWindows, Mac, Web-based, Android, iOSWindows, Mac, Linux, Web-based, Android, iOS

Declaration : All of the information is true as per best of our knowledge

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  • CallHippo vs Spoke Phone

    • Frequently Asked Questions

    • Owing to its cost-efficient pricing plans, extensive reporting features, and 24x7 customer support system, CallHippo is the best alternative for 3X. CallHippo also offers more features, integrations, and better data security as compared to 3CX.

    • CallHippo offers three unique plans for different business types along with a custom plan for enterprises. Its plans include many additional features and functionalities which are missing in 3CX. Moreover, CallHippo offers useful functionalities like Automatic Call Distribution, Dynamic Number Insertion, and IVR, which make it a more compact solution when compared to 3CX.

    • In contrast with 3CX which integrates with a handful of tools only, CallHippo offers hundreds of integrations with key applications such as Shopify, Slack, Zoho, Pipedrive, etc. Thus will CallHippo, you don't need to frequently switch between multiple platforms or windows.

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    Published by Nishita

    Last updated: January 7, 2022

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