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3CX Alternative
When your call center solution is customizable, flexible, and scalable, you can easily fulfill your business requirements and build long-lasting relations with clients! Still looking for a viable 3CX alternative? Well, with CallHippo by your side, make way for unified communications, superb customer support, and extensive reporting!
Compare Features & Pricing And Select The Best 3CX Alternative
About About 3CX
3CX is a widely-used open standards IP PBX that offers out of the box unified communications. You might be using or looking forward to using 3CX for its remote working features and superior PBX and video conferencing capabilities.
However, 3CX lacks a few critical features, such as Activity Dashboard, Advanced Analytics, and Call Center Management. Moreover, the expensive pricing of 3CX could be a hurdle.
If you’re looking for the perfect replacement of 3CX, check out CallHippo.
3CX Pricing & Plans
CallHippo – An Ideal 3CX Alternative
CallHippo is the go-to tool for various support centers and sales teams across the globe, and rightly so. It is a modern call center solution that offers robust functionality and extensive reporting features, along with seamless integrations. On top of it, you get world-class 24×7 Support that makes the lives of your sales team easier.
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- SDAP : Patent Pending Technology
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
Silver
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
It includes managing CRMs, storing and organizing prospect information, tracking contact information, managing spreadsheets, and the list goes on. CallHippo’s reporting features and integration capabilities help your sales teams become more productive and streamline their goals.
Why consider CallHippo as a replacement for 3CX?
Here are some compelling reasons to pick CallHippo over RingCentral:
1. Superior Customer Support
Your call representatives are probably spending hours answering your customers’ queries. But what if they come across issues? There needs to be a support team that supports your support team.
Here’s where CallHippo excels. It offers 24×7 phone and online support, along with a knowledge base and video tutorials to help your reps stay ahead of their problems. If your agents face any system-related issues, the CallHippo support team is always up to help you out.
2. Lower-priced Plans
CallHippo edges over 3CX in terms of plans and pricing. 3CX plans begin at $2,173 for 16 SC calls and 48-64 users and can reach up to $109,973 for 1,024 SC calls and 3,072-2,096 users. In addition, you have to pay an annual maintenance cost that’s 27.5% of the license cost.
CallHippo, on the other hand, charges $16.00/month/user, which includes free-of-cost maintenance and support. You don’t have to pay a lump sum for the full license, so you can upscale and downscale as per your requirements.
3. Extensive Reporting and Analytics Features
CallHippo offers in-depth reporting and analytics tools to track your agents’ performance. It provides an intuitive dashboard with easy-to-use yet advanced analytics features that help you keep a tab on your agents’ KPIs. Besides, your agents can use reporting features to self-evaluate themselves on criteria like time spent on each call, number of follow-up calls, conversion, and more.
4. More Integrations
One of the most exciting features of CallHippo is its myriad of integrations with a wide range of tools and software solutions. CallHippo offers more than 100 integrations, including tools like Pipedrive, Zoho, Hubspot, Shopify, Zapier, Groove, Slack, and many more. Now, you don’t need to switch between multiple windows and platforms. With CallHippo, you can do it all from one place.
5. Enhanced Security
When it comes to managing sales and customers, security should be the utmost priority.
CallHippo offers HTPPS for all pages (web-based apps) to make sure your sensitive information is secured. Additional data encryption and multifactor authentication feature also ensure you stay ahead of any potential security threats.
6. More Integrations
One of the most exciting features of CallHippo is its myriad of integrations with a wide range of tools and software solutions. CallHippo offers more than 100 integrations, including tools like Pipedrive, Zoho, Hubspot, Shopify, Zapier, Groove, Slack, and many more. Now, you don’t need to switch between multiple windows and platforms. With CallHippo, you can do it all from one place.
7. Enhanced Security
When it comes to managing sales and customers, security should be the utmost priority.
CallHippo offers HTPPS for all pages (web-based apps) to make sure your sensitive information is secured. Additional data encryption and multifactor authentication feature also ensure you stay ahead of any potential security threats.
List of other 3CX Alternative alternative
- Monster VoIP
- Versature
Frequently Asked Question
What is the best substitute for 3CX?
Owing to its cost-efficient pricing plans, extensive reporting features, and 24×7 customer support system, CallHippo is the best alternative for 3X. CallHippo also offers more features, integrations, and better data security as compared to 3CX.
Who offers the best plan amongst CallHippo and 3CX?
CallHippo offers three unique plans for different business types along with a custom plan for enterprises. Its plans include many additional features and functionalities which are missing in 3CX. Moreover, CallHippo offers useful functionalities like Automatic Call Distribution, Dynamic Number Insertion, and IVR, which make it a more compact solution when compared to 3CX.
Among CallHippo and 3CX, which supports more integration?
In contrast with 3CX which integrates with a handful of tools only, CallHippo offers hundreds of integrations with key applications such as Shopify, Slack, Zoho, Pipedrive, etc. Thus will CallHippo, you don’t need to frequently switch between multiple platforms or windows.
List Of The Best 8 3cx Alternatives
1 ) Five9
Five9 is a customer experience and sales solution for small and midsize businesses. The best 3cx alternative comes with Practical AI capabilities that help you create smart, personalized, and omnichannel experiences for your customers.
With Five9, you can use intelligent routing, predict inquiry reasons, provide self-service, and synchronize interactions in the CRM. The cloud capabilities of this call tracking software allow you to manage your operations remotely.
- Deliver a more human experience by empowering your agents.
- Connect with your customers on the channel of their choice.
- Streamline contact center operations and achieve greater business agility.
- Optimize your sales, implementation, and service efforts.
Pros
- Highly-scalable
- Reliable call-routing
Cons
- Implementation takes time
- Documentation is hard to understand
2 ) LimeCall
LimeCall is an inbound sales conversion and scheduling app that helps you generate more sales calls and boost conversion rates. The solution comes with a powerful scoring system that enables you to catch leads at the right time.
Besides, it helps you respond faster and increase lead qualification. LimeCall comes with robust lead generation and sales enablement features.
- Connect with your existing and future customers with a single click.
- Catch unexpected data trends and behavior with marketing anomaly detection.
- Buy phone numbers in different countries to increase credibility.
- Turn your website into a lead generation machine with live calls.
Pros
- Extremely affordable
- Excellent customer service
- User-friendly
Cons
- Call drops
- Connectivity issue
- Metered Calling
3 ) CallHippo- Easy to Use Phone System
According to Salesforce, 92% of call customer interactions happen over the phone, and 85% of them result in an unsatisfactory customer experience. Sales teams need to upgrade their telemarketing capabilities, and CallHippo helps you do exactly that.
It’s the best 3cx alternative and an AI-powered telephony solution that allows you to connect with your customers, monitor sales reps’ performance, and boost sales productivity.
- Set up a full-fledged contact center within minutes.
- Integrate with 85+ apps and enterprise solutions.
- Support for multiple platforms allows you to run your business from anywhere and anytime.
- Enjoy a robust set of features, including auto-dialer, IVR, call recording, call forwarding, and more.
Pros
- Simple learning curve
- A 10-day free trial and a tiered pricing structure
- Best-in-class support and live product demos
- Complimentary product training
Cons
- The mobile app is missing a few essential call management features
- Sometimes quality problems such as crackling and choppy audio
4 ) Zoom – Video Conferencing
Zoom is an easy-to-use and reliable online meeting solution that allows you to connect with your prospects via chat, audio, and video.
The app is supported on all platforms, including iOS, Android, and Windows. Zoom is ideal for sales teams that rely on one-on-one meetings with their clients.
- Host video webinars and reach more qualified leads worldwide.
- Leverage virtual conference rooms to fulfill your meeting requirements.
- Enjoy all telephony features, such as routing, queuing, and voicemail.
- Integrate with other sales tools and apps for finance, IT, marketing, CRM, etc.
Pros
- Free phone numbers
- Text-to-speech for voice app
- More data storage
Cons
- Lacks 24/7 support
- Confusing user interface
- Quite expensive
5 ) CallRail
CallRail is a call tracking and management system that provides complete visibility into your sales and telemarketing campaigns. The software helps you transform into a results-driven team by giving a clear view of your marketing efforts and key performance indicators.
CallRail is the best 3cx alternative for marketers, marketing agencies, SMBs, and multi-location businesses that rely on inbound calls for revenue and business growth.
- Manage your calls, texts, and emails in one place.
- Connect all leads and phone calls to your marketing solution.
- Know which marketing campaigns produce the best results.
- Leverage AI-powered analysis to automate call transcriptions.
Pros
- Unlimited calling and messages
- User-friendly interface
- Superior voice quality
Cons
- Bad customer service quality
- Feature add-ons are expensive
- Limited video call features
- Small meeting gatherings for audio/video conferences
6 ) Vonange
Vonange is the leading call center software and VoIP platform suited for all types of businesses ranging from SMBs to large enterprises.
It’s also an excellent CallRail alternative as it comes with all the essential contact center features, such as mobile integration and built-in collaboration. Furthermore, the video conferencing, screen sharing, and mobile integration tools make Vonange one of the best call center solutions available.
- Transform your customer experience with programmable video, voice, and more.
- Achieve flexible collaboration and communication with employees.
- Provide the best-in-class tools to your sales and service teams.
- Enjoy an unparalleled 99.99% uptime reliability.
Pros
- Unlimited calling and messages
- User-friendly interface
- Superior voice quality
- 99.999% uptime guarantee
Cons
- Bad customer service quality
- Feature add-ons are expensive
- Limited video call features
- Small meeting gatherings for audio/video conferences
7 ) RingCentral
RingCentral is one of the most popular 3cx alternative for small and midsize businesses. The platform is reliable and easy-to-use and comes with robust cloud capabilities. You can use RingCentral on numerous platforms, including desktop, tablet, and smartphone.
Besides, it comes with all the features included in each RingCentral alternative available. Some key features of the software include HD-quality conferencing, webinar capabilities, unlimited SMS, and more.
- Manage your entire sales and customer support team from one place.
- Leverage best quality business phone system features.
- Deliver seamless support to your customers.
- Manage your business from anywhere, anytime.
Pros
- Seamless integration
- Rich dashboard
Cons
- Call groups could be improved
8 ) Dialpad
Dialpad is a cloud-enabled call tracking software solution that helps you deliver a superior quality customer experience. It’s ideal for all companies that rely on phone calls to bring in revenue.
Like every other Dialpad alternative, the software helps you improve agent effectiveness and customer satisfaction. The software also comes with automation capabilities and a robust analytics dashboard.
- Leverage AI capabilities and get more out of every conversation.
- Capture action items and notes in real-time.
- Enjoy unlimited calling, chatting, and conferencing.
- Analyze customer sentiment and provide the best experience.
Pros
- Excellent customer support
- AI-based voice intelligence is available on every plan
- Offers a wide variety of features
Cons
- Scalability is difficult
- Not available worldwide
- Platforms eligible for integration are limited
- No 24/7 support on the basic plan