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3CX Alternative
When your call center solution is customizable, flexible, and scalable, you can easily fulfill your business requirements and build long-lasting relations with clients! Still looking for a viable 3CX alternative? Well, with CallHippo by your side, make way for unified communications, superb customer support, and extensive reporting!
Compare Features & Pricing And Select The Best 3CX Alternative
About About 3CX
3CX is a widely-used open standards IP PBX that offers out of the box unified communications. You might be using or looking forward to using 3CX for its remote working features and superior PBX and video conferencing capabilities.
However, 3CX lacks a few critical features, such as Activity Dashboard, Advanced Analytics, and Call Center Management. Moreover, the expensive pricing of 3CX could be a hurdle.
If you’re looking for the perfect replacement of 3CX, check out CallHippo.
3CX Pricing & Plans
CallHippo – An Ideal 3CX Alternative
CallHippo is the go-to tool for various support centers and sales teams across the globe, and rightly so. It is a modern call center solution that offers robust functionality and extensive reporting features, along with seamless integrations. On top of it, you get world-class 24×7 Support that makes the lives of your sales team easier.
CallHippo Pricing
Bronze
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- SDAP : Patent Pending Technology
- Shared Inbox
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
Silver
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Reports via email
- Everything in Silver +
- Dedicated Account Manager
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports/Analytics
Enterprise
- Everything in Platinum+
- Unlimited Free Dashboard Users
- Intelligent Call Recording
- Get a free trial
- Personalized Onboarding
- Prioritized Custom Development
- Advanced Integrations
- Bring Your Own Carrier (BETA)
- Custom Integrations
- Custom Reports
- Annual Business Review
- Dedicated Account Manager
- IP White Listing
- App Blocking
- On-boarding
- Dedicated Customer Success Manager
- Post Call Survey
- Audit Logs
- Automatic machine detection
- 2FA (Two factor authentication)
*The Platinum plan is available on annual subscription only
CallHippo stands out from other calling platforms like 3CX owing to its features specifically curated for the modern-day sales or customer representative. Today, a calling job includes more than just calling.
It includes managing CRMs, storing and organizing prospect information, tracking contact information, managing spreadsheets, and the list goes on. CallHippo’s reporting features and integration capabilities help your sales teams become more productive and streamline their goals.
Why consider CallHippo as a replacement for 3CX?
Here are some compelling reasons to pick CallHippo over RingCentral:
1. Superior Customer Support
Your call representatives are probably spending hours answering your customers’ queries. But what if they come across issues? There needs to be a support team that supports your support team.
Here’s where CallHippo excels. It offers 24×7 phone and online support, along with a knowledge base and video tutorials to help your reps stay ahead of their problems. If your agents face any system-related issues, the CallHippo support team is always up to help you out.
2. Lower-priced Plans
CallHippo edges over 3CX in terms of plans and pricing. 3CX plans begin at $2,173 for 16 SC calls and 48-64 users and can reach up to $109,973 for 1,024 SC calls and 3,072-2,096 users. In addition, you have to pay an annual maintenance cost that’s 27.5% of the license cost.
CallHippo, on the other hand, charges $16.00/month/user, which includes free-of-cost maintenance and support. You don’t have to pay a lump sum for the full license, so you can upscale and downscale as per your requirements.
3. Extensive Reporting and Analytics Features
CallHippo offers in-depth reporting and analytics tools to track your agents’ performance. It provides an intuitive dashboard with easy-to-use yet advanced analytics features that help you keep a tab on your agents’ KPIs. Besides, your agents can use reporting features to self-evaluate themselves on criteria like time spent on each call, number of follow-up calls, conversion, and more.
4. More Integrations
One of the most exciting features of CallHippo is its myriad of integrations with a wide range of tools and software solutions. CallHippo offers more than 100 integrations, including tools like Pipedrive, Zoho, Hubspot, Shopify, Zapier, Groove, Slack, and many more. Now, you don’t need to switch between multiple windows and platforms. With CallHippo, you can do it all from one place.
5. Enhanced Security
When it comes to managing sales and customers, security should be the utmost priority.
CallHippo offers HTPPS for all pages (web-based apps) to make sure your sensitive information is secured. Additional data encryption and multifactor authentication feature also ensure you stay ahead of any potential security threats.
4. More Integrations
One of the most exciting features of CallHippo is its myriad of integrations with a wide range of tools and software solutions. CallHippo offers more than 100 integrations, including tools like Pipedrive, Zoho, Hubspot, Shopify, Zapier, Groove, Slack, and many more. Now, you don’t need to switch between multiple windows and platforms. With CallHippo, you can do it all from one place.
5. Enhanced Security
When it comes to managing sales and customers, security should be the utmost priority.
CallHippo offers HTPPS for all pages (web-based apps) to make sure your sensitive information is secured. Additional data encryption and multifactor authentication feature also ensure you stay ahead of any potential security threats.
3CX Alternative – CallHippo
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|---|---|---|
| Plans | Bronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized Solutions | Standard plan - free, pro - $20.83, Enterprise - 25.25 |
| Price Scheme | Monthly payment | Annual Subscription | Monthly payment | Annual Subscription |
| Product Info | CallHippo provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems. | 3CX is anytime, anywhere, any device phone system. It aims to serve your sales and support teams. |
| Features |
|
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| Customer Support | Phone, Live Support, Ticket, Training | Phone, Training, Live Support |
| Types of Customers | Small Business | Large Enterprises | Medium Business | Small Business | Large Enterprises | Medium Business | Freelancers |
| OS Supported | Windows, Mac, Web-based, Android, iOS | Windows, Mac, Linux, Web-based, Android, iOS |
Declaration : All of the information is true as per best of our knowledge
Frequently Asked Question
What is the best substitute for 3CX?
Owing to its cost-efficient pricing plans, extensive reporting features, and 24×7 customer support system, CallHippo is the best alternative for 3X. CallHippo also offers more features, integrations, and better data security as compared to 3CX.
Who offers the best plan amongst CallHippo and 3CX?
CallHippo offers three unique plans for different business types along with a custom plan for enterprises. Its plans include many additional features and functionalities which are missing in 3CX. Moreover, CallHippo offers useful functionalities like Automatic Call Distribution, Dynamic Number Insertion, and IVR, which make it a more compact solution when compared to 3CX.
Among CallHippo and 3CX, which supports more integration?
In contrast with 3CX which integrates with a handful of tools only, CallHippo offers hundreds of integrations with key applications such as Shopify, Slack, Zoho, Pipedrive, etc. Thus will CallHippo, you don’t need to frequently switch between multiple platforms or windows.
