Call Center Lead Management Software
Optimize your marketing spend! Our lead management call center software will handle the client journey to conversion & you can focus on closing deals.
What Is Call Center Lead Management?
Call center lead management involves systematically tracking, nurturing, and converting potential customers through phone interactions. It uses specialized software to capture and organize lead information, prioritize follow-ups, and automate routine tasks. Agents can focus on high-value prospects to improve conversion rates and overall efficiency. Effective lead management in call centers enhances customer engagement, streamlines workflows, and maximizes sales opportunities.
Benefits Of A Call Center Lead Management Software
Call center lead management software empowers teams, boosting motivation and productivity by efficiently filtering inactive leads and simplifying workflow for optimal results.
Boosts Agent Productivity
Automate lead tracking and follow-ups, allowing agents to focus on high-value interactions instead of administrative tasks.
Save Time
Streamlined workflows and automated processes reduce the time spent on manual data entry and lead management.
Increase Your Sales
Efficient lead management ensures that no leads are overlooked, leading to higher conversion rates and increased sales.
Organize Leads Effectively
Centralize and organize all lead and customer information, making it easy to access and manage.
Improves Customer Satisfaction
Provide personalized service by leveraging detailed customer data, resulting in better customer experiences and loyalty.
Enhanced Analytics
Access detailed performance metrics to identify areas for improvement and optimize sales strategies.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Call Center Lead Management Software Features
Power Dialer
Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.
Smart Switch
Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.
Global Connect
Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.
Smart Call Forwarding
Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!
Call Transfer
Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.
Call Conference
Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.
Call Queuing Software
Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.
Call Barging
Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.
Call Recording
Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.
Voice Mail
Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.
Call Analytics
Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.
Call Hold Audio
On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.
Pricing
AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
Bronze
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
Platinum
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Basic
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
Starter
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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CallHippo's lead management software optimizes call center operations by automating lead tracking, enhancing agent productivity, and providing insightful analytics for better decision-making.
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By follow-ups and providing detailed lead insights, CallHippo's software ensures timely and personalized interactions, significantly boosting lead conversion rates.
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Yes, CallHippo's lead management software seamlessly integrates with popular CRM platforms, allowing for efficient data synchronization and improved workflow.
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Absolutely. CallHippo provides comprehensive reporting and analytics features, enabling you to monitor performance metrics and optimize your sales strategies.
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Yes, CallHippo’s lead management software features an intuitive interface designed for ease of use, ensuring quick adoption and minimal training for your team.