Cloud Phone System feature and Benefits for business

Switch to CallHippo’s Cloud phone system and never miss an important business communication. Access your phone system from any device, get call recordings and reports and integrate with the tools you love to bump up business productivity and grow faster.

The Cloud-Based Phone System That Scales As You Grow

  • Customize your cloud-based virtual phone system 
  • Say goodbye to huge telephone bills 
  • Stay off desk without any worry 
  • Hassle free backup and switching in case of downtime
  • Set custom working hours for users

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What Is Cloud Phone System?

A cloud based phone system has its home in the cloud. In other words, data is securely stored in a virtual server that can be accessed over the internet. This means that all incoming and outgoing calls will be routed through the internet.

Capable of replacing traditional landlines in the most effective ways, a virtual phone system for small business houses is provided by third-party service providers like CallHippo.

Internet-based virtual phone systems is simply a web-based service that’s tailored to handle calls, voice mails, and messages for your business efficiently with the help of the internet and modern technology.

The major difference between the traditional phone systems and cloud-based phone systems is that a cloud PBX doesn’t require any extra hardware device or complex cables running all around your office and it can be used by any business, whether its a startup or a small business or an enterprise.

A virtual phone system is also much more cost-efficient for your business than the traditional PBX one.

Thus, using a business cloud phone system is much more efficient and beneficial than using a traditional phone system.

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Step-by-step Guide To Get Cloud Phone System

1. Get a virtual business phone number:

To make and receive calls on your business cloud phone system, you will need a virtual phone number. You can choose to get a local virtual number or a toll-free one. This virtual phone number will serve as your central business phone number. All interactions using your cloud PBX will be made by this number. If you already have a business number that you do not wish to change, then you can simply get a virtual number and re-route all your calls to it.

2. Add users:

Everyone in your office will use the same virtual phone system and virtual number for business communications. This is achieved with the help of extensions. Every department or agent in your office will have a different extension to the main business phone number. One can reach the desired agent by simply dialing the extension after the virtual number. Having one central business number makes it easier for customers to get in touch with you. It also eases internal communication within the business organization. Moreover, you do not even need to remember all the different extensions! You can customize your cloud phone system with virtual assistants and menus that automatically dial the extension for you.

3. Customize your business cloud phone system:

There are a lot of exciting features that you can integrate with your cloud phone system.

Features Of Cloud Phone System

Power Dialer
Power Dialer

Get numbers dialed automatically from a chosen list and save on agents' time while reducing the probability of errors.

Smart Switch
Smart Switch

Switch effortlessly between different service providers to get improved connectivity and call quality at all times.

Global Connect
Global Connect

Improve your conversion rate by knowing the ideal time to connect with your global clientele. Global Connect displays the local time for a number as soon as it is dialed.

Smart Call Forwarding
Smart Call Forwarding

Forward your calls to different numbers based on your availability and timings to ensure the important calls always reach you.

Call Transfer
Call Transfer

Help your callers reach the right call queue to get their problems resolved sooner with Call Transfer.

Call Conference
Call Conference

Add people to your calls as and when required, collaborate easily across great distances, and conduct meetings from anywhere.

Call Queuing
Call Queuing

Manage high call volumes and reduce business losses by placing calls in different agent queues according to the callers' needs.

CallBarging
Call Barging

Enter live calls instantly to assist agents and provide better support to your customers with Call Barging.

CallRecording
Call Recording

Keep a record of all calls made and received in your database for training and quality improvement purposes.

Voice Mail
Voice Mail

Get all your voicemail messages sent directly to your email inbox and say abreast of all your business or client conversations.

Call Analytics
Call Analytics

Get detailed insights on the performance of your agents and learn how you can improve conversion rates through intelligent insights.

On Hold Music
On Hold Music

Educate your callers about the latest offers and engage them while they are on hold with your chosen messages or scripts.

Why Businesses Should Use Cloud Phone System?

Communication with customers is the most crucial aspect of any Sales or Service is driven business. Any dropped calls, delays in replies, poor communication quality, expensive hardware, etc. can definitely result in loss of leads and existing customers.

The traditional phone system is being unable to keep up with the extensive communication needs of businesses. The best virtual phone system was created to be a solution for all the above issues.

A cloud PBX also comes in handy while scaling or growing a business. Business owners all around the world pay boatloads of money in buying new hardware and upgrading their call plans while expanding their business.

However, a cloud phone system is extremely flexible. It grows effortlessly alongside a business without incurring any extravagant up-gradation charges.

Working with international clients? A cloud-based phone system is the perfect communication solution for your business!

Making international calls over traditional phone systems can rack up huge telephone bills. However, a cloud phone system allows you to get local virtual phone numbers of almost all the countries across the globe.

Using these virtual numbers, one can make international calls at minimal call costs. All you need to pay for is a high-speed internet connection!

Businesses with poor communication channels have to deal with long delays, disconnected calls, unclear audio quality, etc. that adversely impact their productivity and may also drive away customers.

This is why it is extremely important for all businesses, whether big or small, to switch to virtual phone systems in order to keep up with all their business communication needs!

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Benefits Of Cloud Phone Systems For Business

Regardless of the status of a business, be it an enterprise or even a billion-dollar corporate giant, the cost of adding a cloud-based phone system for small business is hardly a fraction of the benefits that it provides.

Benefits of cloud phone system
Fast Setup

Chances are your business already has a broadband connection. To make use of cloud based phone systems, small business needs no further investments.

Cost Saving

Make or receive calls from all around the world at a really affordable cost. This can save huge expenses especially if you need to make international calls often.

Go Global

Clients are always pleased to work with huge brands since they assume they’re reliable. Make your business look large with numerous local and toll free virtual phone numbers.

Flexible

Never lose a potential customer. Get your calls handled professionally and delivered wherever you need anytime, anywhere. This allows you the freedom to be off the desk without any worry.

Save Time

Provide your customers with IVR selections so that they could get exactly where they need to without any trouble. Keep your customers happy while saving you time and trouble.

Record Calls

Log all your calls and even record them for performance evaluation. This can be crucial for productivity and elimination of flaws.

Customised Greetings

You can make sure every call gets attended to with the help of re-routing it through all the phones till someone picks it up while keeping the customer engaged in greeting messages.

Set Availability

You can even set custom working hours for users and numbers. This will drastically increase your chances to secure a lead.

Latest Technology

Downtimes are no longer an issue. The cloud based technology ensures easy backup and switching in case of downtime, and that too instantly. This isn’t possible with conventional communication media.

Having a cloud phone system for small business has gone from being an option to an absolute necessity these days due to the increasing competition and smart consumers. The cloud VoIP system for entrepreneurs evidently has a huge impact on the productivity and growth of the business while being affordable at the same time!

Just like everything else, the cloud phone systems also come with variations. There are packages to suit every business. Depending on your requirements, choose what suits your business the best and take your business to new levels!

Frequently Asked Questions About Cloud Phone System

  • No, it does not require the additional hardware it can be efficiently operated by the computers smartphones or IP telephone system.

  • As compared to the traditional telephone system, Cloud PBX system is affordable and also deliver the advanced features for the global communication.

  • Cloud-based Phone System provides all the basic call functions like call queuing, call forwarding, voicemail, etc in the best manner.

  • Yes, the Cloud-Based phone system is the best communication tool for the small business & enterprises due to its flexibility and multiple application.

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Published by Nishita

Last updated: June 11, 2021