CallHippo Coach ensures faster call QA, better agent evaluation and effective coaching — ultimately enhancing your team’s performance.Request a Demo Now
Evaluate 100% calls & interactions
CallHippo Coach ensures 100% call coverage to surface the most important interactions that need coaching attention, like customer objections, competitor comparisons, compliance gaps, script deviations and so on. No call goes “unheard” with CallHippo Coach.
Evaluate more in lesser time
Evaluate a 30 mins call in just few mins. Scan through the critical call moments, listen to them with a single click & record feedback then and there. Your quality analysts can focus more on coaching impact than on randomly flipping through the calls.
Coach your reps better
CallHippo Coach automatically filters out the calls that your coaching team should listen to, thus resulting in faster & to the point feedback. You can also run comparative analysis to ensure your agents are on the path to improvement.
Onboard new agents faster
Make your new agents learn from the best of your calls with CallHippo Coach. They can also listen to their own calls to understand their gaps, without the active involvement of a trainer.
Get all calls auto transcribed almost instantly and refer call dialogues for faster QA checks.
Define critical call moments to automatically surface out calls that misee/achieve those moments.
Exhaustive analytics covering important agent & call performance metrics.
Create QA hypothesis and filter out calls using exhaustive filters covering multiple call parameters.
Rate calls, offer feedback & share points with agents, right while you are listening to the calls.
Bookmark important calls for training, coaching or escalation purposes.
Customize Coach for your particular use case (e.g. sales, customer success, support etc.) & calling scripts.
Leaders and operational managers can themselves manage the platform, without the need to involve anyone else.
Frequently Asked Questions
Speech analytics is the process that transcribes the voice conversations with the help of artificial intelligence and further derives data from the content.
Speech analytics is implemented for multiple services that include transcription, natural language processing, and speech technologies to understand, analyze and derive insights from a voice conversation. First, it helps with voice data processing, including automatic speech recognition, transcription, and tonality-based sentiment analysis. In addition to analysis and insights, which helps with categorizing the conversation, recognizing keyword spots, preparing reports, monitoring call quality, and more.
There are numerous benefits of speech analytics, so we’ll only throw some light on the most crucial ones here. First, it helps you look beyond the regular measures and understand the customer sentiments. Basically, it uncovers hidden inefficiencies. Furthermore, it provides you real-time feedback to act upon at the earliest and improve your services. Personnel training, monitoring KPIs are other few of the many benefits it offers. Thus, speech analytics ultimately helps you improve your customer experience.