Get Virtual Call Center Software
Let your agents work from anywhere, on any device. Manage calls, chats, emails, and more through a unified dashboard. AI-powered routing, real-time analytics, and seamless CRM integrations help reduce overhead costs while delivering smarter, more personalized customer experiences.
- Make customer interactions easier with automatic call routing and management.
- Handle voice calls, chats, and voicemails all in one simple contact center platform.
- Stay connected anywhere with mobile apps for smooth communication.
What Sets CallHippo Apart From Other Virtual Call Center Software?
CallHippo combines advanced call center capabilities with an intuitive interface. It allows teams to spend more time delivering exceptional customer experiences. Here are the features that set CallHippo apart.
CallHippo's IVR works as a 24/7 virtual receptionist for your call center. It lets callers self-navigate with the help of dynamic prompts.
ACD engine intelligently assigns incoming phone calls, helping call centers to keep the call queue moving. This improves first-call resolution and keeps waiting times low.
CRM integration allows agents to view customer preferences instantly. It automatically syncs each call, chat, etc., so that teams never have to juggle between tabs.
Record, tag, and review each conversation to assist agents learn what works and what doesn't. Let managers identify coaching opportunities to elevate service standards.
Get insights into key metrics like call volume, agent performance, etc. Let your teams uncover loopholes and make better strategic decisions with customizable reporting.
From chat to email, modern customers interact across channels. CallHippo unifies them all in a single platform. This reduces repetition and enables faster resolutions.
CallHippo's AI detects customer sentiment, flags high-risk interactions, etc., in real time. It reduces manual work and allows agents to spend more time helping customers.
Why 5,000+ Companies Choose CallHippo?
Businesses want solutions that are fast to deploy, reliable under pressure, and built for growth. That’s why over 5,000 companies trust CallHippo. Its essential communication features keep teams connected and customers happy.
With CallHippo, you can sign up, pick a number, and configure it within minutes. For businesses that need speed, a 3-minute setup is a competitive advantage.
Unlike traditional carriers with hidden fees and long contracts, CallHippo lets you pay for what you use with its starter plan offered at $19 per month. This predictable pricing helps businesses focus on growth.
CallHippo delivers industry-standard 99.95% uptime. The cloud-hosted architecture uses redundant data centers and smart failover systems so calls stay connected even during spikes.
Build local presence in key markets without local offices. With CallHippo, customers see familiar numbers and connect faster. It turns geographic boundaries into new opportunities.
CallHippo offers round-the-clock support, so help is available whenever agents need. This keeps your team moving and helps them deliver consistent support.
How Different Industries Use Call Center Software?
Every industry handles customer conversations differently. But one thing remains the same: Communication directly impacts trust, revenue, and growth. Call center software adapts to these unique needs and help improve customer experiences across sectors.
1. E-commerce & Retail (Order tracking, returns)
For e-commerce and retail businesses, call center software is a customer loyalty aspect. Customers frequently call about order tracking, return processes, etc. Also, they accept the resolution to be quick and accurate. This can be the difference between a repeat buyer and a lost customer.
Modern virtual call center software allows agents to access order details instantly, share status updates in real time, and guide customers without long hold times. This speeds up resolutions and also turns frustrating interactions into unforgettable customer experiences.
2. Healthcare (HIPAA compliant, appointments)
In healthcare, protecting patient privacy is non-negotiable, as each call carries critical information. CallHippo’s call center software ensures HIPAA compliance with secure call recording, encrypted data storage, and strict access controls. Teams can use it to schedule appointments, send reminders, and manage follow-ups without risking sensitive patient information.
It leads to improved patient satisfaction, fewer missed appointments, and streamlined communication workflows. CallHippo supports better health outcomes while prioritizing compliance and trust.
3. SaaS & Technology (Tech support, onboarding)
For SaaS and tech companies, customer relationships hinge on smooth support and onboarding experiences. Call center software helps technical support teams handle complicated issues faster by connecting customers to the right agents. Features like CRM integrations and dynamic call routing ensure no caller wastes time repeating information.
This level of responsiveness boosts quicker adoption, reduces churn, and gives tech teams the tools to offer personalized support at scale. It turns first-time users into long-term loyal customers.
4. Financial Services (Fraud prevention, SOC 2 compliant)
Virtual contact center software goes beyond handling customer inquiries about accounts, payments, and loans. It plays a key role in fraud prevention by verifying identities, recording calls for audit purposes, and integrating with security protocols that catch suspicious behaviors early.
CallHippo also supports SOC 2 compliance, which means it meets the required global standards for customer data security, confidentiality, and availability. Virtual call center agents can confidently handle sensitive financial conversations, as they know the system fulfills compliance and audit requirements.
Pricing
- 1 Free Phone Number
Toll-free number not included.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
How to Pick the Right Call Center Software Without Overpaying?
Choosing the best call center software shouldn’t be overwhelming. By planning ahead and evaluating thoroughly, you can invest in a call center platform that fits your needs today and grows with your team.
Separate Must-Haves from Nice-to-Haves
List the features your team absolutely needs. This prevents you from overpaying. It also ensures you focus spending on tools that directly improve performance.
Set a Realistic Per-Agent Budget
Decide how much you can realistically spend per agent per month. Having a budget helps you rule out overly expensive plans and negotiate for better pricing.
Check Which Integrations Ship Natively
Cloud contact center software should connect seamlessly with your CRM, helpdesk, and other existing tools your team uses. It saves time and reduces troubleshooting costs.
Plan for 2x Your Current Scale
Don’t select software that only fits your team today. Select software that supports future growth as well. Plan for a system that stays scalable.
Verify Compliance Before You Sign
If you serve industries like healthcare, finance, etc., it is necessary that the software you select is compliant with global regulations. Confirm it before subscribing.
Test Support Response Time During Trial
While testing the software for free, reach out to support with real questions and measure response speed. This reveals how reliable and helpful the support is.
Set Up CallHippo Virtual Call Center Software in 5 Easy Steps
Setting up a modern virtual contact center solution should be as easy as flipping a switch. With CallHippo, you can go from zero to fully operational in just a few minutes.
Choose Your Plan & Sign Up
Begin by selecting the CallHippo plan that fits your needs. The signup process takes only a few minutes, allowing you to start fast.
Select Country and Number Type
Then, select the “Country” you need to call. Once done, select the “Number Type” as per your business need. It could be local, national, toll-free, etc.
Add Your Team
Next, add all your agents, managers, and admins through the dashboard. Assign roles and phone numbers quickly so every team member gains access.
Configure IVR & Call Routing
Create intelligent call flows to simplify routing. You can also customize your IVR options and routing rules to ensure a timely response for each call.
Integrate Your CRM & Tools
Connect CallHippo with your existing CRM so each agent gains complete context. Agents can boost efficiency, as they no longer have to switch tabs to respond.
Train Your Team & Go Live
With a short training session, your team can become confident in using CallHippo’s features. They can try out handling real customer calls smoothly.
Get a Virtual Phone Number For Your Virtual Call Center
Learn how to quickly buy your virtual business phone number with CallHippo and hear from satisfied customer about how we improved their communication and customer experience.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo's solution not only improved our attestation score but also boosted our answer rates and overall customer experience.”
Frequently Asked Questions
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The only difference between a call center and a contact center software is call center software manages only calls, while a contact center software handles multiple communication channels. From calls to chats to email, everything could be handled by a contact center software.
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The cost of a call center software varies depending on your requirements and team size. With CallHippo's call center software, you can start with a cost as low as $1.
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Yes. However, it may depend on the software you select. Most high-quality remote call center software, like CallHippo, are designed in a way that they support remote agents or teams to work with even more enhanced productivity.
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Asterisk, Elastix, etc., are among some of the few free call center software. They are great for basic call management, but lack advanced features. To access advanced features, you need to select higher-tier plans.
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As you login to the CallHippo's dashboard, you can navigate to the "Integrations" section. Once you access the "Integrations" section, you will see all the software/tools available to integrate. Just click on the "Connect" button under the software/tool that you want to integrate. Connecting CallHippo with the required CRM can help teams improve call center operations and increase customer satisfaction as well.
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IVR refers to interactive voice response. It is an automated phone menu that assists callers with the help of dynamic prompts to self-nagivate themselves to the right department or agent.
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No, unlike traditional call centers, modern cloud-based contact center software operates completely via the cloud. All you need is a reliable device and a stable internet connection.
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Top call center software providers such as CallHippo use end-to-end encryption, two-factor authentication, and comply with standards like GDPR and HIPAA to keep your data protected.
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This depends totally on the software you select. Many software support multiple languages to make it easy for call centers to cater to their foreign customers.
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With CallHippo, businesses can reduce 34% operational costs and allow customer service agents to work with 67% increased efficiency. Businesses can also improve their revenue by 48%.
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A virtual call center solution is a cloud-based platform that lets teams manage customer calls, simplify customer service operations, etc., without the need for a physical office or hardware.
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