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What Is A Hotel Phone System?
A hotel phone system, also known as a hotel PBX, is a phone system that enables hotel administration to efficiently manage internal and external telephone communication. The range of functionalities that hotel PBX systems incorporate helps hotel management smoothly communicate with their guests and better serve them.
The system also assists hotel management in better communicating with their various departments, teams, and personnel, ensuring that everything is in place. Overall, the hotel phone system serves as a communication bridge between hotel administration, guests, and the workforce.
How is the Hospitality Phone System Different From Other Phone Systems?
Although the hotel phone system has many functions and features that are similar to other PBX systems, it also has several functionalities that are unique to hospitality management and cannot be found in other phone systems. In other words, these systems are custom-made with the hotel industry’s functions and requirements in mind.
Moreover, the technology enables hotel management to look after everything from reservations to check-in and check-out. In a nutshell, the hotel PBX system’s primary goal is to improve and streamline communication between guests and hotel administration and elevate the overall guest experience.
Features
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Benefits Of Hospitality Phone Systems
1. Improved Front Desk Service
A hotel front desk is usually a busy place buzzing with calls from guests, agents, vendors, staff, and others. Handling all of these calls and sorting them according to priority is indeed a difficult feat. This is where a Hotel PBX system comes in handy. The system’s advanced features, such as IVR (Interactive Voice Response) and Call Routing, allow front desk staff to manage each call efficiently and route them to the appropriate team or individual based on the issue or request.
2. Unified Communications
Another advantage of a hospitality phone system is that it integrates internet-based phones and messaging into a full-featured communications solution. This centralized system will eventually allow hotel management to communicate with every member and team as and when needed. Additionally, unified communications enable front-desk staff and management to smoothly switch from one mode of communication to another within a single session, whether on a desktop computer, laptop, tablet, or smartphone.
3. Reduced Operational Costs
A hotel PBX system also lowers operational costs, installation costs, call costs, and other costs significantly. Unlike traditional PBX systems, modern hospitality phone systems require very little equipment to function. Moreover, the call prices are considerably lower than those of traditional phone systems. Also, since VoIP service providers manage most operations and services from their end, you won’t have to worry about maintenance costs.
4. Improved Guest Experience
A hotel phone system also empowers you to provide excellent customer service to your guests and improve their overall experience from check-in to check-out. Hotel management can feed all the data related to their guests, such as their names, history, food preferences, specific needs, special days, and so on, in the hotel PBX system. Moreover, the technology also allows guests to communicate with management via various channels. All of these elements will eventually improve the guest experience.
5. Exceptional Mobility
The hotel PBX system operates via the internet and requires only a mobile phone or an IP phone to make and receive calls. This indicates that it provides excellent mobility to employees, allowing them to serve their guests promptly all of the time. Furthermore, hotel employees can use their mobile phones as service extensions to interact with management and guests, ensuring the highest level of customer satisfaction.
Streamline & Strengthen Guest Communication With Hotel PBX System
Customer service plays a pivotal role in the hotel industry. The primary purpose of every hotel management is to keep their customers entertained, happy, and to make their stay enjoyable. This can only be accomplished by using innovative technology and building a modern communication infrastructure. A critical component of this infrastructure is the hotel PBX system.
The technology will assist you – the hotel management – with all aspects of customer communication. Its sophisticated features, including IVR, Call Routing, Call Recording, Database Management, and others, enable you to serve customers from check-in to check-out in the best way possible.
Along with customer management, a modern hotel phone system makes it easy to create unified communication channels that loop in all staff and individuals as needed. In addition, the exceptional mobility of the system lets your workforce operate from anywhere, all the time.
Furthermore, since the Hotel PBX provider handles all installation and maintenance, you will not be needed to spend money on any of these activities. In addition, call rates in a hotel PBX system are much lower than in a traditional system. All of these cost cuts will eventually enhance the net profit.
For all of these exceptional benefits, we suggest you must invest in a PBX Hospitality Phone System.
Need Hotel Pbx System For Hotels & Restaurants
The hospitality industry is a demanding and booming business. It needs an efficient communication system to help hoteliers deal with client requests, coordinate with their employees, handle events, and provide accurate information across different departments. You can quickly achieve it with robust communication solutions for hotels and restaurants such as hotel PBX system for the hospitality industry.
Restaurant phone system solutions can boost employees’ productivity as well as an uplift customer service experience. With CallHippo’s telephone system for hotels and restaurants, you can acquire real-time call analytics that can be of assistance in determining your staff’s performance. Besides, you can even track your web traffic through Dynamic Number Insertion (DNI). This helps you to sort the areas that require your focus.
Since CallHippo’s hotel phone system solutions are cloud-based, they do not require any SIM card. They are portable and accessible 24/7. Besides, Internet-based calls make it an affordable option as compared to wired telephone systems.
If you are looking forward to setting up a hospitality phone system for hotels and restaurants, CallHippo is the right choice to make. Apart from a myriad of features, it offers an easy and quick installation. Signup with CallHippo and obtain comprehensive communication solutions for hotels and restaurant businesses.
Get Hospitality Phone Systems Instantly
An efficient customer communication system is the cornerstone of the hospitality industry. Thus, it is imperative for any hospitality-driven businesses like hotels and restaurants to employ the right communication solution. With changing customer demands and growing technology, hoteliers and restaurateurs are switching to more innovative forms of technology to take their business to the next level.
A hotel PBX system offers competent and cost-effective communication solutions for hotels and restaurants. As internet-based communications power them, they offer a lot in terms of management and connectivity when compared to traditional phone systems. Hospitality phone system for hotels and restaurants facilitate the staff to respond to their guests’ request from anywhere in the hotel. This not only suffices employees’ communication needs but also improves customer service.
Recognized as a leading hotel and restaurant phone system provider, CallHippo offers its services in over 50 countries. Its hotel PBX system is easy to set up. It enables you to have your restaurant phone system in just 3 minutes. As you can make Internet-based calls, it helps you reduce the overall communication costs. Besides, it provides a feature-rich and cost-effective alternative to traditional business phone systems.
With CallHippo’s hospitality phone systems, employees, as well as guests, can connect seamlessly irrespective of where they are in the hotel. Here’s a look at the features of the best communication solutions for hotels and restaurants from CallHippo.
Customer Opinion About Our Service
Dashboard is Extremely User-Friendly
The dashboard is extremely user-friendly, they have really good support to answer questions when needed – must appreciate quick response I get for anything – and the pricing is super very affordable.
Jason Brueckner
GooglePlay
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Perfect phone assistant for small businesses
There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary.
Andrew H
Capterra - Go to previous slide Go to next slide
Great tool for small business that want to look more professional
I like the tool because it is easy to use, it allows me to be connected to my telephone exchange from the country or place that I am, which allows me to speak with my clients easily, safely and clearly.
Milthon R
Capterra - Go to previous slide Go to first slide
Excellent Customer Support Team
CallHippo has truly a wonderful customer support team. My team received great help from the support team right from the beginning of the CallHippo adoption.
David R
Capterra
Frequently Asked Question
What is a virtual phone number for hospitality industry?
How to get multi-line phone systems for hotels & restaurants?
- Sign up for CallHippo and create your business account.
- Select your country and choose a number.
- Checkout
You will have your hotel phone system solutions in a few minutes.