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What Is A Hotel Phone System?

A hotel phone system, also known as a hotel PBX, is a phone system that enables hotel administration to efficiently manage internal and external telephone communication. The range of functionalities that hotel PBX systems incorporate helps hotel management smoothly communicate with their guests and better serve them.

The system also assists hotel management in better communicating with their various departments, teams, and personnel, ensuring that everything is in place. Overall, the hotel phone system serves as a communication bridge between hotel administration, guests, and the workforce.

What Is A Hotel Phone System

How is the Hospitality Phone System Different From Other Phone Systems?

Although the hotel phone system has many functions and features that are similar to other PBX systems, it also has several functionalities that are unique to hospitality management and cannot be found in other phone systems. In other words, these systems are custom-made with the hotel industry’s functions and requirements in mind.

Moreover, the technology enables hotel management to look after everything from reservations to check-in and check-out. In a nutshell, the hotel PBX system’s primary goal is to improve and streamline communication between guests and hotel administration and elevate the overall guest experience.


Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Benefits Of Hospitality Phone Systems

1. Improved Front Desk Service

A hotel front desk is usually a busy place buzzing with calls from guests, agents, vendors, staff, and others. Handling all of these calls and sorting them according to priority is indeed a difficult feat. This is where a Hotel PBX system comes in handy. The system’s advanced features, such as IVR (Interactive Voice Response) and Call Routing, allow front desk staff to manage each call efficiently and route them to the appropriate team or individual based on the issue or request.

2. Unified Communications

Another advantage of a hospitality phone system is that it integrates internet-based phones and messaging into a full-featured communications solution. This centralized system will eventually allow hotel management to communicate with every member and team as and when needed. Additionally, unified communications enable front-desk staff and management to smoothly switch from one mode of communication to another within a single session, whether on a desktop computer, laptop, tablet, or smartphone.

3. Reduced Operational Costs

A hotel PBX system also lowers operational costs, installation costs, call costs, and other costs significantly. Unlike traditional PBX systems, modern hospitality phone systems require very little equipment to function. Moreover, the call prices are considerably lower than those of traditional phone systems. Also, since VoIP service providers manage most operations and services from their end, you won’t have to worry about maintenance costs.

4. Improved Guest Experience

A hotel phone system also empowers you to provide excellent customer service to your guests and improve their overall experience from check-in to check-out. Hotel management can feed all the data related to their guests, such as their names, history, food preferences, specific needs, special days, and so on, in the hotel PBX system. Moreover, the technology also allows guests to communicate with management via various channels. All of these elements will eventually improve the guest experience.

5. Exceptional Mobility

The hotel PBX system operates via the internet and requires only a mobile phone or an IP phone to make and receive calls. This indicates that it provides excellent mobility to employees, allowing them to serve their guests promptly all of the time. Furthermore, hotel employees can use their mobile phones as service extensions to interact with management and guests, ensuring the highest level of customer satisfaction.

Streamline & Strengthen Guest Communication With Hotel PBX System

Customer service plays a pivotal role in the hotel industry. The primary purpose of every hotel management is to keep their customers entertained, happy, and to make their stay enjoyable. This can only be accomplished by using innovative technology and building a modern communication infrastructure. A critical component of this infrastructure is the hotel PBX system.

The technology will assist you – the hotel management – with all aspects of customer communication. Its sophisticated features, including IVR, Call Routing, Call Recording, Database Management, and others, enable you to serve customers from check-in to check-out in the best way possible.

Along with customer management, a modern hotel phone system makes it easy to create unified communication channels that loop in all staff and individuals as needed. In addition, the exceptional mobility of the system lets your workforce operate from anywhere, all the time.

Furthermore, since the Hotel PBX provider handles all installation and maintenance, you will not be needed to spend money on any of these activities. In addition, call rates in a hotel PBX system are much lower than in a traditional system. All of these cost cuts will eventually enhance the net profit.

For all of these exceptional benefits, we suggest you must invest in a PBX Hospitality Phone System.

Need Hotel Pbx System For Hotels & Restaurants

The hospitality industry is a demanding and booming business. It needs an efficient communication system to help hoteliers deal with client requests, coordinate with their employees, handle events, and provide accurate information across different departments. You can quickly achieve it with robust communication solutions for hotels and restaurants such as hotel PBX system for the hospitality industry.

Pbx System for Hotels & Restaurants

Restaurant phone system solutions can boost employees’ productivity as well as an uplift customer service experience. With CallHippo’s telephone system for hotels and restaurants, you can acquire real-time call analytics that can be of assistance in determining your staff’s performance. Besides, you can even track your web traffic through Dynamic Number Insertion (DNI). This helps you to sort the areas that require your focus.

Since CallHippo’s hotel phone system solutions are cloud-based, they do not require any SIM card. They are portable and accessible 24/7. Besides, Internet-based calls make it an affordable option as compared to wired telephone systems.

If you are looking forward to setting up a hospitality phone system for hotels and restaurants, CallHippo is the right choice to make. Apart from a myriad of features, it offers an easy and quick installation. Signup with CallHippo and obtain comprehensive communication solutions for hotels and restaurant businesses.

Get Hospitality Phone Systems Instantly

An efficient customer communication system is the cornerstone of the hospitality industry. Thus, it is imperative for any hospitality-driven businesses like hotels and restaurants to employ the right communication solution. With changing customer demands and growing technology, hoteliers and restaurateurs are switching to more innovative forms of technology to take their business to the next level.

A hotel PBX system offers competent and cost-effective communication solutions for hotels and restaurants. As internet-based communications power them, they offer a lot in terms of management and connectivity when compared to traditional phone systems. Hospitality phone system for hotels and restaurants facilitate the staff to respond to their guests’ request from anywhere in the hotel. This not only suffices employees’ communication needs but also improves customer service.

Hospitality Phone Systems
Recognized as a leading hotel and restaurant phone system provider, CallHippo offers its services in over 50 countries. Its hotel PBX system is easy to set up. It enables you to have your restaurant phone system in just 3 minutes. As you can make Internet-based calls, it helps you reduce the overall communication costs. Besides, it provides a feature-rich and cost-effective alternative to traditional business phone systems.

With CallHippo’s hospitality phone systems, employees, as well as guests, can connect seamlessly irrespective of where they are in the hotel. Here’s a look at the features of the best communication solutions for hotels and restaurants from CallHippo.

Frequently Asked Question

What is a virtual phone number for hospitality industry?
A virtual phone number is like a regular cellular phone number. But, it operates without a SIM card. What it requires is an active internet connection. CallHippo’s VoIP phone system for the hospitality industry can benefit you more than the traditional phone system.
How to get multi-line phone systems for hotels & restaurants?
CallHippo, hotels and restaurant phone system provider, offers a simple way of getting communication solutions for hotels and restaurants. On following the below steps, you will have the best restaurant phone system solutions:

  • Sign up for CallHippo and create your business account.
  • Select your country and choose a number.
  • Checkout

You will have your hotel phone system solutions in a few minutes.

How to choose the right restaurant phone system for your business?
CallHippo provides the best hospitality phone system for hotels and restaurants. It facilitates you to choose a virtual phone number of your choice. For that, you need to create a business account on web.callhippo.com. Then, you can go to your customer dashboard, click on ‘Add Button,’ enter your requirement (support, sales), and choose the number from our inventory. You will have your restaurant phone system solutions.
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