If you too are using your number or landlines when making business-related phone calls, it’s high time you upgrade your calling system. Now that we are in the days of forever connected internet from every device, you’ll no longer need to use the traditional phone networks. With this, we mean to set up a VoIP system or a business number for you.
What is a business number?
A business number helps you in separating your number from work. It aids your company to create a more professional presence and also offers it a competitive edge. With the right provider, you can set up a business telephone number in a few minutes.
Now that you know what a business phone number is and how it works to help your business outstand in the market, let’s move forward to comprehending how you can get it.
How can you get a phone number for your business?
Depending on your business needs, you can choose what type of business phone you require. Some of the providers like CallHippo provide you with multiple options of virtual business numbers like the Local Number, Toll-free Number, or Mobile Number.
To pick the best, first of all, let’s familiarize you with each of these business phone numbers has in store for you and how it can assist your business in achieving heights.
Understanding Different Types of Business Phone Numbers
As mentioned earlier, there can be three types of business phone numbers.
- Local Phone Number
If your business requires getting friendly with the locals, a local phone number could be of great help. It helps you convey your local presence in the country, even when you are running your business from some other place. For example, if you have clients in the US, you can reach them with a US local number even if you’re running your business Bulgaria. Local phone numbers are tied to a single geographic location with the area code of your choice. You can set it up quickly and start using it on the same day. It is often provided free with the phone service, but its cost varies from $0 to $10 every month.
- Toll-free Number/800 Number
Toll-free numbers act as a useful tool for businesses. It not only enhances your customer service but also improves your marketing efforts. Your business can attain credibility and recognition in the market with a toll-free number. The prime advantage of having a toll-free number for your business is that it makes your business appear more professional and improves customer support as your caller won’t be charged for calling. You can even get it forwarded to your existing line. However, you’ll have to pay for all the calls, and the price is $10 per month.
- Mobile Number
The last type of business phone number you can get is the virtual mobile number. A virtual mobile number is a phone number without any physical existence or a SIM card. One can set it up quickly with the help of his phone provider. If you want your phone number to accompany you wherever you go, having a virtual mobile number would be of great help. The price of the virtual number ranges from $0 to $10 per month.
You can make use of virtual business numbers for call forwarding, call conferencing, and a lot more. It is cost-effective and perfect for entrepreneurs and small business owners. By now, you would be well aware of the different business numbers available. The above information will help you gauge which type of business number you should be buying. Once you have decided, the next step you need to take is choosing your phone number.
Selecting Your Phone Number
Most of the service providers will give you an option to choose your area code number. CallHippo offers virtual phone numbers of 50+ countries. Whether you want to stay connected to a single location or require having the appearance of several, CallHippo enables you to build your availability across the globe with its services.
So, confirm with your service provider what area codes and numbers are available with them and choose the number as per your preference. Your VoIP business phone system is all set to get started. Now, you can begin adding extensions.
Putting on Extensions
Extensions help business owners manage multiple users within the business phone system. Specifically speaking, an extension is a short internal number assigned to an employee or a department of your business. As it takes the source from your main business phone number to various divisions in your company, it is called an extension.
Adding extensions can be immensely useful for any business. Let’s take an example of a small business like a retail store. A customer calls and wants to connect to a specific department or employee; the VoIP-based phone system automatically routes them to the right destination just by knowing which extension to follow. Thus, extensions can help retailers deliver outstanding customer service and also personalize customers’ shopping experience.
Many service providers assign these extensions with no hassles and also enable the extension to forward to a personal number.
After choosing your phone number and adding extensions to it, you are all set to make or receive calls from your business telephone number. To amplify your experience of using a phone number for business, it is crucial to have some features associated with it.
Exceptional Business Phone Features that can Do Wonders
The prime benefit of having a business phone number is availing excellent features along with it. CallHippo offers a multitude of features for VoIP business phone system. Below listed are the most sought after business phone features CallHippo offers:
- Smart Call Forwarding
With this feature, the user can forward incoming calls to an alternate number so that the caller doesn’t return unanswered when the user is busy. It forwards the call without even letting the caller know what is happening in the background. Forward your call to any landline, cell phone, or virtual phone from anywhere and at any time. You can even integrate smart extension menus to forward calls to the right person with the help of customer’s input.
Virtual voicemails help a business stay organized and productive. For every number, you get a different voicemail so that you never miss the details of a call. The voicemail gets directly delivered to your email, and you can access it from there.
- On Hold Music
When any customer is kept on hold, they usually have to listen to the annoying beeps. But, CallHippo offers its clients to make their customers listen to peppy music with its on hold music feature. This feature dissuades customers from hanging up and helps them stay longer online. You can even customize this feature with a specific song that fits in your business or a personalized message. It also enables you to uphold the image of your business.
- Ring All
With this feature, all users associated with a number receive a call at the same time. Whoever among them is available can answer the call and start a conversation. This feature is useful when some of the employees are busy attending other clients or outside the office for work. Features as such ensure that your client never hangs up unattended.
- Call Analytics
Determining the marketing policy of your company is utmost important. Features like Call Analytics provides an in-depth report on Call Volume, Duration of calls, and Routing incoming & outgoing calls. It lets you optimize the sales process and build data-driven strategies.
Having a separate phone number can make a lot of difference in your business. Whether you need to establish a local or global presence, or require additional features to enhance your business, investing in a business phone number can undoubtedly benefit you.