Business Phone System
With CallHippo, you can buy a business phone system and have it up and running in less than 3 minutes from anywhere in the world. Powered by robust features, CallHippo’s powerful commercial phone system is one of the most comprehensive solutions for all your business communication needs.
What Is A Business Phone System?
A business phone system refers to a multiline telephone system, typically used in business environments for better call management. It comes with a host of handy features including, but not limited to, call transferring, conference calling, call metering and accounting,
and private & shared voice message boxes to elevate business call communication, improving customer satisfaction, and enhancing overall productivity.
Benefits Of A Business Telephone System
Here are some more benefits of investing in a business phone system.
Cost-Efficiency
As a result, you can say goodbye to messy wires, complex instruments, long-distance carrier charges, and expensive hardware.
Service Mobility
You can forward calls to your phone or use an app to make and receive calls on the go.
The Versatility of Features
By using a business telephone system, you can multi-task and be more productive.
Simple Conference Calls
Get call conferencing as an added benefit to the services that you’ve already paid for.
Efficient Client Interaction
Interact flexibly via multiple channels and networks, and share important documents instantly with e-fax.
Reliable
Improve customer reach with advanced call-forwarding and connect via desk phone, cell phone, laptop or any other mobile device.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
![CallHippo Virtual Phone Number](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/business-phone-number-cta-min.png)
Modern Business Phone System Features
![Power dialer](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/power-dialer-business-phone-system-min.jpg)
Power Dialer
Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.
![Smart switch](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/smart-switch-business-phone-system-min.jpg)
Smart Switch
Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.
![Global connect](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/global-connect-business-phone-system-min.jpg)
Global Connect
Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.
![Smart call forwarding](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/smart-call-forwording-business-phone-system-min.jpg)
Smart Call Forwarding
Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!
![Call transfer](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-transfer-business-phone-system-min.jpg)
Call Transfer
Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.
![Call conference](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-conference-business-phone-system-min.jpg)
Call Conference
Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.
![Call queuing](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-queuing-business-phone-system-min.jpg)
Call Queuing Software
Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.
![Call barging](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-barging-business-phone-system-min.jpg)
Call Barging
Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.
![Call recording](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-recording-business-phone-system-min.jpg)
Call Recording
Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.
![Voicemail](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/voice-mail-business-phone-system-min.jpg)
Voice Mail
Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.
![Call analytics](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-analytics-business-phone-system-min.jpg)
Call Analytics
Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.
![Call hold audio](https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsiteimages/call-hold-audio-business-phone-system-min.jpg)
Call Hold Audio
On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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A business phone system is a multi-line telephone network that facilitates the handling of large call volumes and offers advanced features for inbound or outbound call management. Such systems can range from a few telephones to a large and complex private branch exchange, depending on the type of organization and its unique needs.
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The definition of the best business phone system varies depending on the type of business you have and its unique requirements. However, factors such as the type of clients you cater to, your business objectives, revenue streams, integration, and the features needed can help you decide on the best small business phone system for your needs.
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Business phone systems can be broadly classified into three categories namely, KSU (the basic phone systems), PBX (private branch exchange) systems, and VoIP (Voice Over Internet Protocol) business phone systems. Out of the three, VoIPs are the most advanced systems that help users connect from anywhere and by using any device with the internet.
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Setting up a virtual phone system for small business is easy if you have the necessary BPS software installed. Once you log in to the admin dashboard and set up your business hours and days, you are ready to configure team extensions and voice mail. Align your team members, design your call flows, and you are all set.
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The price of a small business phone system depends on the features and services that you choose. While a basic plan would cost you around $18 per user/month, the price of premium systems could range between $30 and $42 per user/month. Also, there are several add-on features such as voicemail transcriptions, custom caller ID, and call tracking analytics, which can be availed for an additional monthly charge.