GoTo alternative

In this digital era, businesses have begun expanding their reach not only in a particular city, state, or country but also in foreign countries. Yet, setting up a brick and mortar business in respective countries is neither practical nor cost-effective. As a consequence, VoIP phone service has become the mainstream of communication for businesses of all sizes and types.
GoTo is a cloud-based telephony system that empowers businesses with a good blend of basic and advanced calling capabilities. With different pricing tiers to choose from and over 30 productivity features, GoTo is an excellent choice to make when it comes to selecting a reliable VoIP provider.
However, if it looks like GoTo doesn’t offer you the tools or features that you need, it’s a good idea to have a look at some of the GoTo alternatives. As there are several business phone system providers on the market, examining them will enable you to benefit from functionalities that are essential for proliferating your business.

If you are all set to find GoTo substitute, CallHippo would surely be a good bet. Being one of the leading VoIP service providers, CallHippo provides organizations with toll-free, local, online, and virtual phone numbers for more than 50 countries. Moreover, it comes with a plethora of calling features that aids your business communication processes.

When compared to GoTo, CallHippo surpasses it with robust backend architecture, cost-effective pricing plans, and a host of unique features. Some of CallHippo’s functionalities like GlobalConnect, Auto-Switch, After Call Work, Call Planner, Reports & Analytics, etc. make it a better GoTo alternative.

1. With CallHippo, you can rest assure that you connect with your global clients at the right time

When you deal with international clients, it is always crucial to communicate with them at the right time. It would help if you made sure that the time zone difference doesn’t hinder your client relationships.

Many companies prefer using different clocks to determine the time of different countries. Some of them Google their client’s time zone before placing a call. But what if you are facilitated with an in-built tool that helps you gauge your client’s timing and availability in a fraction of the second? Yes, CallHippo’s GlobalConnect makes this possible. This feature of CallHippo works with Chrome extension. So, all you need to do is hover your mouse cursor over the number you want to dial, and you will see all the details related to the number on your screen – time, day, date, and validity of the number. Thus, GlobalConnect ensures you never end up messing with a client due to time zone issues and makes CallHippo an ideal GoTo substitute.

2. CallHippo makes sure your team never misses on essential tasks

Your team dealing with customers on call receives a lot of requests and queries daily. Noting them on a piece of paper is prone to misplacing or losing it. And, remembering those requests are quite challenging.

To help businesses overcome these hassles, CallHippo came up with After-Call Work (ACW). It refers to the task that your team requires doing after each conversation. That is, ACW empowers your team to document call notes in the app itself after every call. They can make follow-up notes and also share it with their colleagues to help the customers resolve issues faster. Doesn’t this make CallHippo a better replacement of GoTo?

3. With this GoTo alternative, you can help your agents save time

When you have clients or customers spread across different countries, you buy virtual phone numbers for each of them. Thus, every time you want to place a call, you have to check which country the client belongs to and choose your virtual phone number to dial accordingly. This process takes up a lot of time.

But with CallHippo’s Auto-Switch, you can free yourself from such hassles. This tool automatically switches the number in your CallHippo dialer according to the number you are dialing. For instance, you have one USA and one UK number. As soon as you dial a number with code +1, Auto-Switch will automatically switch to your CallHippo USA number. If you dial +44 number, it will switch to your CallHippo UK number. Thus, it helps save time and marks CallHippo as a better GoTo alternative.