Cloud PBX Phone System

With CallHippo’s advanced cloud PBX system, you can ensure instant call connectivity. It enables your sales team to streamline lead generation and boost sales. Benefit from its simplified maintenance, reduced IT resource usage, and cost savings on operational expenses

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What Is A Cloud PBX System?

Cloud PBX, also known as Cloud Private Branch Exchange, is a communication system that uses VoIP technology instead of traditional phone lines. It is hosted and managed by third-party providers and works over the internet, allowing you to make and receive calls on any device connected to the internet. Choosing a cloud based PBX helps you improve day-to-day communications and streamline lead generation.

Benefits of Cloud PBX Phone System

CallHippo’s Cloud PBX phone system offers a multitude of benefits, making it an excellent choice for businesses seeking an efficient and effective communication system for their teams to boost their sales operations.

Cost-Efficiency

Cloud PBX systems are cost-efficient as they don't need external hardware. Furthermore, you can avoid international calling fees through VoIP over the internet.

Simplified Maintenance

With cloud based PBX solutions, businesses no longer need dedicated staff for infrastructure management, leading to reduced operational complexities.

Flexibility

Cloud PBX solutions offer location independence, scalability for new users or features, and customization options for functionalities and devices.

Seamless Communication

Cloud PBX ensures uninterrupted communication with reliable uptime, allowing businesses to focus on core operations without interruptions.

Easy Setup & Use

Setting up a cloud PBX system is incredibly quick, taking only a few minutes. Once it's set up, you can modify it to suit your needs and immediately start using it.

Outstanding Services

Enjoy features like call forwarding, call recording, call transfer, CRM integration, and many more that take your business communication to the next level.

How Does Cloud PBX Software Work?

A cloud-based PBX system, also known as a cloud PBX or cloud-based PBX phone system, replaces traditional phone lines by operating entirely over the internet. With cloud PBX solutions, the telephony infrastructure and management are hosted by third-party cloud PBX providers, such as CallHippo, reducing the need for physical hardware and extensive maintenance.

Users connect to the dedicated cloud PBX system through VoIP technology, which enables them to make and receive calls using a mobile or desktop app. This setup offers the same functionality as traditional PBX systems—such as call forwarding, auto attendants, and voicemail—but with better flexibility and scalability. Unlike conventional systems, cloud PBX phone systems allow users to access their phone systems from anywhere with an internet connection, using devices like desk phones, smartphones, or computers.

Cloud PBX solutions are ideal for businesses seeking a cost-effective, scalable phone solution. The cloud-based PBX phone system grows alongside your business, allowing for seamless adjustments in user capacity and advanced features that can be added or modified as needed.

On-premises PBX

Requires on-site hardware with high upfront costs
Complex, costly implementations
Long-term contracts, often with termination fees
Additional fees for hardware upgrades and supportr
Maintenance demands skilled IT technicians
Lengthy processes for making service changes

Cloud PBX

No on-site hardware needed
Quick, free implementation
No contracts; flexible billing
Automatic, free updates, and new features
24/7 customer support included
Self-managed via any smart device

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Cloud PBX Phone System Features

Power Dialer

Streamline your calling workflow with CallHippo's efficient power dialer, which automatically dials numbers from an uploaded list, allowing you to meet your daily call targets without the hassle of manual dialing. Save valuable time and enhance productivity by automating your outreach efforts.

Smart Switch

Increase call connectivity and ensure the best service by selecting from multiple telephony providers before dialing. Address connectivity issues and empower agents with the flexibility to choose the most reliable phone system provider based on their needs.

Global Connect

Optimize your chances of connecting with global clients at the right time. Global Connect lets you view time zones, country details, and contact validity, helping you call when it’s most convenient for them. Tailor your outreach by knowing the local time, improving your impact on every call.

Smart Call Forwarding

Easily forward incoming calls to alternate numbers to keep up with customer inquiries even after hours. Redirect calls to your preferred number or through a series of devices, ensuring a seamless experience for callers without interruptions.

Call Transfer

Connect callers to the right department and transfer connected calls to other team members with ease, increasing productivity and customer satisfaction.

Call Conference

Strengthen collaboration through instant call conferencing. Join calls to provide immediate resolutions, share ideas, and collaborate with your team or customers from any location, helping you reach goals faster and more effectively.

Call Queuing Software

Manage high call volumes with ease by keeping customers engaged through personalized messages. CallHippo’s call queuing feature allows you to handle peak hours efficiently, reducing the need for additional agents while keeping customers informed.

Call Barging

Improve agent performance and customer satisfaction by listening to live calls and stepping in when needed. Call barging lets you guide agents and offer better resolutions from anywhere, ensuring high-quality service and team support.

Call Recording

Improve team performance by recording calls for analysis and training. CallHippo’s call recording feature allows you to review every interaction, helping you monitor team productivity and magnify agent skills.

Voicemail

Create a memorable first impression with personalized voicemail messages for every number. With CallHippo’s unlimited voicemail options, ensure that no call goes unanswered, even when you’re unavailable.

Call Analytics

Track support team performance with CallHippo’s call analytics. Gain insights into missed calls, individual team member call load, and performance metrics, helping you identify areas for improvement and stay competitive.

Call Hold Audio

Engage callers with on-hold music or custom messages. Use CallHippo’s call hold audio to keep callers informed about offers or updates, upgrading their experience even while they wait.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

Buy Numbers
Add Users
Start Calling
Track Calls

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Pricing

Essential Pro Suite

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams

$32

Per user/month billed annually

10 Day Free Trial

Ideal For Small Team

Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
1 Free Phone Number
Each user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
Smart Dashboard
Paid Call Recording
Additional charges of $0.005/min are applicable.
Multiple Integrations
User Rights
Chat Support

$40

Per user/month billed annually

10 Day Free Trial

For Fast Growing Team

Everything in Bronze +
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
Live Call
Role-based Access Control
Free Call Recordings
Pause-Resume Recording
After Call Work
Call Dispositions

$48

Per user/month billed annually

10 Day Free Trial

For Larger Team

Everything in Silver +
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
Auto Dialer (Power, Parallel & Speed to Dial)
Telephony extra.
Unlimited QA Users
Voice Broadcasting
AI Reports / Analytics
Smart reports that summarize user & call activity.
Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
AI Smart DID Routing
Hide Number From Agent
Free Omnichannel Inbox
Call & SMS Automation
AI Chat Agents
AI Workflows
CSAT Score
Free Flow Builder

Talk To Us

Per user/month billed annually

Contact Sales

Ideal for Global Teams

Includes all features from past plans
Minimum 20 Users
Unlimited calling to 48 countries
Customized Add-ons for other countries & SMS
Power Dialer, Parallel Included
Speech Analytics Or CallHippo AI included
Priority Support
1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
Custom Reports
Customised reports for tracking teams KPI's.
Custom Onboarding
Personalised guidance for feature activation and better usage of core CallHippo features.
Custom data storage and API usage.
Developer Support
Need Developer access for support required in software integration.
Dedicated Account Manager
Dedicated Compliance Support
Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.

Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions

$18

Per user/month billed annually

10 Day Free Trial

Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
100 SMS (Text Messages)
Standard A2P charges apply.
1 Free Phone Number
Toll-free number not included.
Basic Report Analytics

$30

Per user/month billed annually

10 Day Free Trial

Everything in Starter +
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
500 SMS (Text Messages)
Standard A2P charges apply.
Call Recordings
AI Reports / Analytics
Smart reports that summarize user & call activity.

$42

Per user/month billed annually

10 Day Free Trial

Everything in Professional +
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
1000 SMS (Text Messages)
Standard A2P charges apply.
Dedicated Account Manager
Custom Integrations
Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.

Talk To Us

Per user/month billed annually

Contact Sales

Includes all features from past plans
Minimum 20 Users
Unlimited calling to 48 countries
Customized Add-ons for other countries & SMS
Power Dialer, Parallel Included
Speech Analytics Or CallHippo AI included
Priority Support
1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
Custom Reports
Customised reports for tracking teams KPI's.
Custom Onboarding
Personalised guidance for feature activation and better usage of core CallHippo features.
Custom data storage and API usage.
Developer Support
Need Developer access for support required in software integration.
Dedicated Account Manager
Dedicated Compliance Support
Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.

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Frequently Asked Question

What is a cloud PBX provider?

A cloud PBX provider offers phone services through the internet, replacing traditional phone systems with virtual solutions. They manage and host the PBX (Private Branch Exchange) system in the cloud, providing advanced features like call routing, voicemail, and conferencing.

What are the advantages of a hosted PBX over a traditional PBX?

When compared to traditional PBX systems, hosted cloud PBX services are more flexible, scalable, and affordable. It eliminates the need for on-site hardware and offers advanced features like remote management and integration with other software systems.

What infrastructure do I need?

A dependable internet connection and suitable devices, such as IP phones or softphones, are the main requirements for a cloud based PBX phone system. Since the PBX system is hosted and maintained off-site, the infrastructure requirement is minimal.

Is a hosted cloud PBX a VoIP system?

Yes, a hosted cloud PBX is a kind of VoIP (voice over Internet protocol) system. It offers communication services without the need for traditional phone lines as it transmits voice data over the internet.