Virtual PBX Phone System
Manage all your business calls from anywhere with a Virtual PBX. Stay connected, sound professional, and simplify communication. Do all this without the need for expensive hardware or complicated setups.
- Make and receive calls from any device
- Set up extensions quickly without technical expertise
- Route calls efficiently to the right team
What Is a Virtual PBX Phone System?
A Virtual PBX Phone System is a cloud-based phone solution for businesses. It handles all your calls without traditional phone lines or heavy hardware.
With a Virtual PBX software, your calls are managed over the internet. You can make and receive phone calls from any device, which includes your computer, phone, or even mobile apps. Thus, this keeps your team connected no matter where they are.
This also helps you sound professional. Customers get a better experience from features like voicemail, extensions, and call routing. Without any technical difficulties, you can arrange your calls however you like.
Setting up a Virtual PBX system is simple and cost-effective. Businesses of any size can scale it easily, add new users, or change features. It is flexible, reliable, and keeps communication simple.
What Are the Benefits of Virtual PBX?
Communication is made simple with the Virtual PBX software. Your team works smarter. The customers reach the right person, and your budget stays in control.
Get local numbers for any region. Customers feel familiar calling your business, even if the teams are working from different locations.
Expenses get reduced as the hardware costs are eliminated. You only pay for what you use.
Calls are encrypted and stored safely. The system is cloud-based. It reduces downtime and keeps communication consistent.
Take calls anywhere on phones, laptops, or tablets. Working remotely, teams always have access to business communication.
Enjoy professional features like call routing and automated greetings. Track performance and record calls effortlessly.
Manage all calls from one dashboard. Setup is fast. Features like extensions and call forwarding are easily accessible.
How Does Virtual PBX Software Work?
A Virtual PBX service handles your business calls over the internet, and not old phone lines. When anyone calls your number, the system automatically sends it to the right person or team.
You can control everything from an easy online dashboard. Setting up extensions, call forwarding, or voicemail takes just a few minutes. For this, you don’t need to have any technical skills.
The best thing is that you can use this software on different devices. Team members can take calls on their desk phones, mobile phones, or computers. This keeps your business connected. It is particularly helpful when employees work remotely.
Advanced features make communication smooth. You can create automated greetings, hold music, or call queues. Along with this, you can track call history, record calls, and also monitor performance. Everything is controlled online. You get flexibility, and the customers get a professional experience.
What Are the Top Features of Virtual PBX?
The smart features of Virtual PBX make communication easy and professional.
Never miss a call with Virtual PBX. Voicemails are stored online, and transcriptions allow you to quickly read messages.
Answer calls on your phone, tablet, or computer. Mobile and Desktop apps keep your team connected even when you are working remotely.
Get the numbers that are required for your business. Local or international options improve customers' trust. Toll-free numbers make it easy for anyone to call.
Track call volume and performance. Reports help improve team efficiency, manage resources, and deliver better customer experiences.
With an auto attendant, greet callers and direct them to the right department. Always provide a professional experience to customers and reduce wait times
Use your business number to send and receive text messages. Instantly communicate with your clients without switching between platforms.
Link your help desk, CRM, or other tools to your PBX. Keep all of your communications and customer data in one location.
Supervise calls in real time. Managers can listen to or join calls to train staff and ensure quality service.
What Are the Different Types of PBX?
Virtual PBX solutions come in different forms. Each type works in its own way and has unique features and benefits.
- Virtual PBX
With a Virtual PBX, calls move across the internet instead of phone lines. You won’t need bulky hardware or overly complex installation. You will be able to manage calls through the web and scale with growth. Plus, it helps you stay flexible without making large upfront investments. - Traditional PBX
A Traditional PBX uses actual phone lines and locally-based hardware at your office. It has good calling and sound quality. But it’s expensive to set up and maintain. It scales poorly, making it less appropriate for today’s fast-growing companies. - IP PBX (On-Premise IP PBX)
Get an Australian phone number with local Direct Inward Dialing (DID) to establish a local Australian presence. Perfect for businesses wanting to target specific regions while keeping their communication smooth and professional. - Cloud PBX
With Cloud PBX, your provider hosts everything for you in the cloud. You use all services remotely, without any local kit required. It is inexpensive, secure, and excellent if you have remote teams or numerous office locations internationally. - Hybrid PBX
A Hybrid PBX is a mix between a classic phone line and an internet call system. You can access all features online. No hardware is required for this. It’s a realistic choice if you want to move up but are not moving entirely online.
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone Number
Each user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call Recording
Additional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)
Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Inbox
- Call & SMS Automation
- AI Chat Agents
- AI Workflows
- CSAT Score
- Free Flow Builder
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support
1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom Reports
Customised reports for tracking teams KPI's.
- Custom Onboarding
Personalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer Support
Need Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance Support
Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- Teams
Assign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- 1 Free Phone Number
Toll-free number not included.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
What Are the Use Cases of Virtual PBX?
Virtual PBX can support many scenarios, from small businesses to large enterprises.
Small Businesses
If you run a small business, a Virtual PBX gives you professional calling features without heavy costs. You can set up quickly and make your business sound bigger and more reliable to customers.
Remote Teams
For remote groups, Virtual PBX connects all individuals remotely through application and web dashboards. Calls reach the right people anywhere they work. It frees your workforce from location-based limitations and makes your team work as if they are all in a single office.
Customer Support Centers
A Virtual PBX is perfect for customer support. Features like call routing, queues, and monitoring ensure faster responses. Customers get directed to the right person instantly. Managers can track performance and improve service quality over time.
Growing Startups
Startups need systems that scale fast. A Virtual PBX allows you to easily add users, extensions, or numbers within minutes. You remain flexible while growing the business without concerns about hardware constraints or expensive upgrade fees.
Enterprises with Multiple Locations
For large companies spread across regions, Virtual PBX offers consistency. You can connect offices, teams, and departments under one system. Local numbers also create trust with customers in different markets while keeping management simple.
Freelancers and Consultants
Freelance professionals can use a Virtual PBX to direct work calls and personal calls distinctly. Professional greetings and voicemails help to create credibility and gain people’s trust. It helps you to manage communication efficiently without exposing your personal number.
Virtual PBX vs. On-Premises PBX
Let’s see how a Virtual PBX stacks up against an On-Premises PBX, so you can see which one fits your business better.
| Factor | Virtual PBX | On-Premises PBX |
|---|---|---|
| Setup | No hardware needed. Setup is quick and online. | Needs physical equipment and installation at your office. |
| Cost | Lower upfront cost. Pay only for what you use. | High upfront and maintenance costs for hardware and upkeep. |
| Flexibility | Easy to scale. Add users or features in minutes. | Scaling is harder and often requires new hardware. |
| Mobility | Works anywhere with internet. Great for remote teams. | Tied to the office location and desk phones. |
| Maintenance | Managed by your provider. You don't handle updates or repairs. | Needs in-house IT staff for updates, fixes, and ongoing management. |
| Reliability | Runs on the cloud with backup options. | Depends on local hardware. Failure may cause complete downtime. |
| Professional Features | Comes with auto attendants, call routing, voicemail, and analytics. | Basic features, but advanced ones need extra equipment or licenses. |
What Factors To Consider When Choosing the Right Virtual PBX?
Your company’s objectives will determine which virtual PBX is best for you. Before choosing, consider these four important factors.
Cost
Carefully compare pricing plans. Look for any additional costs along with the monthly fee. To avoid sacrificing crucial features, choose a plan that strikes a balance between price and value.
Features
Some features are a must for your business, like call routing, voicemail, and reporting. Check for extra features that can match your industry specifics. Opt for the option that operates ideally within your team’s work process.
Scalability
Your system should grow with you. It should be quick and easy to add users, numbers, or extensions. As your company grows, a scalable PBX guarantees that communication will remain seamless.
Support
Reliable support can be a difference maker. Look for companies that will answer within minutes via email, phone, or chat. Quality customer service averts problems ahead of time and eliminates wasted time.
Who Should Use Virtual PBX?
Not sure if Virtual PBX is good for you? Let’s make it simple. Here is who will love using it:
- Startups: If you are just beginning, a virtual PBX gives you a professional phone setup without burning your budget. Even though you’re still small, you appear large.
- Growing teams: More calls, more customers, more pressure. Virtual PBX grows with you. You can add new lines, features, or numbers anytime without stress.
- Remote workers: Do you have employees working remotely or all over the world? With a virtual PBX, everyone is connected as if they were in the same office.
- Customer-focused businesses: If customer calls are your lifeline, this is for you. No missed calls, quick responses, and happy customers every time.
Why Choose CallHippo for Your Virtual PBX?
CallHippo is a modern business phone system that can make the task much easier for you. We have built our platform to make communication flexible, easy, and tailored for modern businesses.
The reasons why customers prefer CallHippo:
- Quick setup in minutes: No need for complex hardware or technical help. Sign up, pick your number, and your PBX is ready to use instantly.
- Affordable pricing for all businesses: Whether you’re a startup or a growing company, CallHippo fits your budget without compromising on features. You pay only for what you need.
- 50+ powerful features included: From call forwarding to analytics, you get all the tools to manage customer calls better and keep your team connected in one place.
- Work from anywhere: Stay connected no matter where you are. With just an internet connection, your PBX system follows you. It is perfect for remote and hybrid teams.
- 24/7 reliable support: Our support team is always available to help you resolve issues quickly. You’ll never feel stuck or left on your own.
- Scales with your business: As your team grows, CallHippo grows with you. Add users, numbers, or features anytime.
With the CallHippo virtual phone system, you don’t just get a PBX. You get a smarter and more reliable platform to communicate.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo’s solution not only improved our attestation score but also improved our answer rates and overall customer experience.”
Frequently Asked Questions
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You surely can. Most service providers, including CallHippo, let you port your existing virtual number. This way, you won't lose customer calls or brand identity.
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It is quick and easy. Sign up with a provider, pick your virtual number, add your team members, and start calling instantly with no complex setup.
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The best thing about virtual PBX for business is that you don't need heavy hardware. Just have a stable internet connection, a laptop or desktop, or even a mobile phone. This is enough to run your virtual PBX smoothly.
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PBX is a short form for Private Branch Exchange. It is a virtual phone system that businesses use to manage outbound and inbound calls, along with features like call forwarding and extensions.
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Not exactly. Virtual PBX is a phone system that runs on VoIP. VoIP (Voice over Internet Protocol) simply means making calls using the internet instead of phone lines. So, VoIP is the technology, and Virtual PBX is the business solution built on it.
