Virtual PBX Phone System
Get a full-featured virtual PBX phone system up and running in minutes, no matter where you are. CallHippo’s virtual PBX system is one of the most complete and comprehensive solutions for your business communication needs.
What is a Virtual PBX Phone System?
A Virtual PBX System is a cloud-based business phone solution that provides the functionality of a traditional PBX system without the need for expensive hardware. It allows you to make and receive calls, set up extensions, and access advanced features like call forwarding, voicemail, and conferencing over an internet connection. Since it is cloud-based, a Virtual PBX offers flexibility and scalability for business communications.
Benefits of a Virtual PBX Phone System
A Virtual PBX Phone System offers numerous advantages over traditional on-premise PBX systems. By leveraging cloud technology, it provides a flexible and cost-effective communication solution for businesses. Here are some key benefits of investing in a virtual PBX phone system.
Handle high call volumes, route, transfer, and manage them efficiently with advanced queue management and IVR capabilities.
Get your business phone system running in less than 3 minutes - without any technical expertise or professional installation.
Use your existing devices to make business calls. No need for expensive PBX equipment or dedicated phone lines.
Easily adjust call routing, business hours, greetings, and extensions through a simple interface.
Add or remove phone lines and features instantly as your business grows without infrastructure changes.
Eliminate hardware maintenance costs and reduce international calling expenses with internet-based communications.
How Does Virtual PBX Software Work?
A virtual PBX phone system works in four simple steps.
1. Incoming Call: Someone calls your business number. The call routes through the phone network – just like a traditional phone system.
2. Digital Conversion: The voice call converts to internet data and travels through the web – no phone lines needed.
3. PBX Processing: The Virtual PBX system gets this digital signal, turns it back to clear audio, and routes it based on your rules.
4. Call Completion: The call reaches your team on their preferred devices – in the office or remote locations.
Virtual PBX
- Hosted in the cloud
- No physical hardware required
- Easily scalable, suitable for growing businesses
- Managed by the service provider
- Offers flexibility to add or remove features
Traditional PBX
- Installed on-premises
- Requires dedicated hardware
- Limited scalability, requires hardware upgrades
- Requires in-house IT staff for maintenance
- Limited flexibility, may require hardware changes
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Virtual PBX Phone System Features
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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The primary difference lies in the physical infrastructure required. With a traditional on-premises system, you need to invest in hardware, such as PBX equipment, and install it at your office premises. This involves significant upfront costs and ongoing maintenance. In contrast, a virtual PBX service is hosted in the cloud by a third-party provider, eliminating the need for on-site hardware installation.
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Traditional phone systems rely on physical PBX hardware installed on-premises, which can be expensive to set up and maintain. On the other hand, a virtual PBX software solution is a cloud-based system that is hosted and managed by a third-party provider.
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Yes, you can switch to a new virtual PBX system by signing up with CallHippo and following the necessary steps. Our team can also assist you with porting your virtual number.
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While virtual PBX and VoIP systems share some similarities, they differ in their intended use cases and feature sets. VoIP services are primarily designed for individual users and focus on basic calling and messaging capabilities. In contrast, a virtual PBX offers advanced features tailored for organizations, such as call routing, auto-attendant, call queuing, conference calling, and call recording.
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These terms are often used interchangeably and refer to the same concept: a cloud-based or hosted Private Branch Exchange (PBX) system that operates over the Internet using Voice over Internet Protocol (VoIP) technology.
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