Virtual PBX Phone System

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CallHippo - Virtual Phone System

What is Virtual or Cloud PBX?

PBX stands for Private Branch exchange which simply means the virtual PBX uses the VoIP instead of the traditional phone lines. Instead of throwing yourself in the bog of wires, let the PBX use internet connection for the calling purposes.

Businesses use cloud based PBX for call routing, call forwarding, call recording etc. these features helps majorly in sales and marketing of the organization. Because of its flexibility and outstanding features, virtual PBX became a huge hit in a very small time.

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Features offered by Virtual PBX

Activity feed

Virtual PBX offers call details, call duration, call status and also call recording on the dashboard, so that you can analyze your calls. You can observe the pattern of your callings and make data driven decisions.

CallHippo - Virtual Phone System

Call Recording

Companies have started analyzing recorded calls , so that they can make necessary improvements in their sales pitch. You can also listen to your recorded conversation with the customers and identify the root problems in your product. Apparently, analyzing your calls can give you great benefits.

CRM Integrations - CallHippo

CRM Integrations

Every time you want to make a call, you have to manually dial number from the dialer. With CallHippo’s Virtual PBX “Click to Call” feature, you can integrate CallHippo with your CRM and make calls directly without leaving your CRM, just by clicking on the number. Super Efficient!

CallHippo - Virtual Phone System

Call Forwarding

You can forward calls to any number you want in case of shift timings or Unavailability at that time etc. You can insert the phone number that you want your calls to be forwarded. You will receive all your calls on that number, even on your mobile number.

CallHippo - Virtual Phone System

Voice Mail

When you’re unavailable. Customers can drop you a message. which you can listen to directly from your dashboard or from the registered email address. This way, customers will not feel that you’re ignorant! With cloud based virtual PBX, you’ll get this feature very handy.

IVR (Interactive Voice Response)

IVR is an important feature for those who carries multiple departments in their business. For example, the client is calling you regarding a marketing activity, you can setup different extensions and directly route that call from main number to the concerned department with cloud PBX.

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Benefits of cloud PBX

Cost Saving

Because you don’t have to spend on hardwares. The cloud based virtual PBX can be used directly from your browser, smartphone or tablet. It can be also added in Chrome or Firefox extension. The traditional PBX’s have high initial investment as it consists a lot of wiring and hardware, but here in cloud PBX, that’s not the case.


Fast Setup

You don’t have to spend days and through your head into wires to set up the system. The cloud based PBX, can be setup in less than three minutes. You just have to create an account with CallHippo, and in few minutes it’s done!


Outstanding Services

Cloud based virtual pbx provides amazing services like call forwarding, call recording, call transfer, call logs, CRM integration and many more which can help you in team collaboration for your business.


Safety of Data

All the call details and recording are saved on the cloud server, so you don’t have to worry about losing it. You can access your recording and call log history at any given time.


Why businesses should use virtual PBX?

Apart from these extremely important features, there are small features like voicemail greeting, On hold music, Voicemail in email, number portability, welcome music and message, time zone feature etc. will enhance your calling experience.

A business has to deal with a lot of issues in while attending new customer or retaining old customer, whether it is marketing, sales, finance or legal issues. In between, if your traditional PBX is giving you hard times, then you deserve a better option. CallHippo provides virtual phone numbers of more than 50 countries starting from $4.5 only. With robust interface and easy to use application, CallHippo is providing outstanding services to the customers around the world. CallHippo is also available on your Android and iOS devices, We’re continuously trying to make our platform as user-friendly as possible. CallHippo believes that the businesses deserve a smooth communication, and we are constantly working towards the same goal!

Frequently Asked Questions about Virtual PBX

The basic difference is what’s physically operated from your premises. In a traditional phone system, you need to spend time and money heavily, and you’ll have to set it up (or hire someone to do it). A virtual PBX system is hosted by a third-party who manages and controls all the things from their cloud server, so no need of installing any hardware on your premises.

Yes, you can switch to new virtual pbx provider by just signing up to CallHippo and complete the required process.

Virtual PBX tends to have more features than VoIP services like skype and google voice. VoIP is mostly about making and placing calls, while a virtual PBX system is designed to manage and route incoming & outgoing calls. If you already have a Skype phone number or Google Voice, a simple number porting to virtual PBX system can allow you to forward calls to those numbers and also enables access to features such as call recording, IVR, call extensions etc.. Basically, a virtual PBX system is more suitable to businesses & VoIP services are more intended for individual users.

These are all synonyms of the same thing. VoIP PBX, IP-PBX phone system, hosted PBX, and IPBX can all be used instead of virtual PBX.

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