Virtual PBX Phone System

Name: Virtual PBX Phone System
Brand: CallHippo
Rating: 4.4 (630 reviews)

Get a full-featured virtual PBX phone system up and running in minutes, no matter where you are. CallHippo’s virtual PBX system is one of the most complete and comprehensive solutions for your business communication needs.

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What is a Virtual PBX Phone System?

A Virtual PBX System is a cloud-based business phone solution that provides the functionality of a traditional PBX system without the need for expensive hardware. It allows you to make and receive calls, set up extensions, and access advanced features like call forwarding, voicemail, and conferencing over an internet connection. Since it is cloud-based, a Virtual PBX offers flexibility and scalability for business communications.

Benefits of a Virtual PBX Phone System

A Virtual PBX Phone System offers numerous advantages over traditional on-premise PBX systems. By leveraging cloud technology, it provides a flexible and cost-effective communication solution for businesses. Here are some key benefits of investing in a virtual PBX phone system.

Professional Call Management

Handle high call volumes, route, transfer, and manage them efficiently with advanced queue management and IVR capabilities.

Easy Setup & Management

Get your business phone system running in less than 3 minutes - without any technical expertise or professional installation.

Zero Hardware Investment

Use your existing devices to make business calls. No need for expensive PBX equipment or dedicated phone lines.

Flexible Customization

Easily adjust call routing, business hours, greetings, and extensions through a simple interface.

Instant Scalability

Add or remove phone lines and features instantly as your business grows without infrastructure changes.

Cost Savings

Eliminate hardware maintenance costs and reduce international calling expenses with internet-based communications.

How Does Virtual PBX Software Work?

A virtual PBX phone system works in four simple steps.

1. Incoming Call: Someone calls your business number. The call routes through the phone network – just like a traditional phone system.

2. Digital Conversion: The voice call converts to internet data and travels through the web – no phone lines needed.

3. PBX Processing: The Virtual PBX system gets this digital signal, turns it back to clear audio, and routes it based on your rules.

4. Call Completion: The call reaches your team on their preferred devices – in the office or remote locations.

Virtual PBX

Hosted in the cloud
No physical hardware required
Easily scalable, suitable for growing businesses
Managed by the service provider
Offers flexibility to add or remove features

Traditional PBX

Installed on-premises
Requires dedicated hardware
Limited scalability, requires hardware upgrades
Requires in-house IT staff for maintenance
Limited flexibility, may require hardware changes

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Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Virtual PBX Phone System Features

Power Dialer

Streamline your calling workflow with CallHippo's efficient power dialer, which automatically dials numbers from an uploaded list, allowing you to meet your daily call targets without the hassle of manual dialing. Save valuable time and enhance productivity by automating your outreach efforts.

Smart Switch

Increase call connectivity and ensure the best service by selecting from multiple telephony providers before dialing. Address connectivity issues and empower agents with the flexibility to choose the most reliable phone system provider based on their needs.

Global Connect

Optimize your chances of connecting with global clients at the right time. Global Connect lets you view time zones, country details, and contact validity, helping you call when it’s most convenient for them. Tailor your outreach by knowing the local time, improving your impact on every call.

Smart Call Forwarding

Easily forward incoming calls to alternate numbers to keep up with customer inquiries even after hours. Redirect calls to your preferred number or through a series of devices, ensuring a seamless experience for callers without interruptions.

Call Transfer

Connect callers to the right department and transfer connected calls to other team members with ease, increasing productivity and customer satisfaction.

Call Conference

Strengthen collaboration through instant call conferencing. Join calls to provide immediate resolutions, share ideas, and collaborate with your team or customers from any location, helping you reach goals faster and more effectively.

Call Queuing Software

Manage high call volumes with ease by keeping customers engaged through personalized messages. CallHippo’s call queuing feature allows you to handle peak hours efficiently, reducing the need for additional agents while keeping customers informed.

Call Barging

Improve agent performance and customer satisfaction by listening to live calls and stepping in when needed. Call barging lets you guide agents and offer better resolutions from anywhere, ensuring high-quality service and team support.

Call Recording

Improve team performance by recording calls for analysis and training. CallHippo’s call recording feature allows you to review every interaction, helping you monitor team productivity and magnify agent skills.

Voicemail

Create a memorable first impression with personalized voicemail messages for every number. With CallHippo’s unlimited voicemail options, ensure that no call goes unanswered, even when you’re unavailable.

Call Analytics

Track support team performance with CallHippo’s call analytics. Gain insights into missed calls, individual team member call load, and performance metrics, helping you identify areas for improvement and stay competitive.

Call Hold Audio

Engage callers with on-hold music or custom messages. Use CallHippo’s call hold audio to keep callers informed about offers or updates, upgrading their experience even while they wait.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

Buy Numbers
Add Users
Start Calling
Track Calls

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