What is a Virtual Phone Number?

Virtual Phone Number a.k.a. Direct Inward Dialing (DID number) is simply a telephone number which uses a Virtual Phone System instead of traditional PBX system. Virtual Phone Numbers use internet to make and receive calls which makes the calling process easy because it can be used on any device with internet connection like laptop, computer, tablet or mobile phone.

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Features of Virtual Phone Number

CallHippo_IVR Feature

Choose From 50+ Countries Business Phone Number

Choose virtual business phone number of more than 50+ countries starting from $6 only. Get CallHippo online phone number of countries like USA, UK, Canada, Australia etc. and enjoy smooth communication.


Now, port your virtual phone number from any other provider to CallHippo so that you don’t have to change your business phone number and inform it to every client. Switch your existing virtual phone number now.

CallHippo - Virtual Phone System

Call Recording

Now, record all your calls and listen to them to analyze your performance. Companies use this tool to analyze their business and find their pain points. Access all your call recordings from CallHippo’s activity feed.

CallHippo - Virtual Phone System

Call Forwarding to Any Number

Forward your calls to any number, so that you don’t have to miss any calls. With CallHippo virtual phone numbers, don’t just stick to your laptop or desktop. Enjoy mobility by transferring your calls to any mobile numbers you want.

HD Call Quality

Enjoy apex quality of calls, no matter where you’re calling. With advanced HD call quality and amzing features enjoy your overseas communications without any glitches or spending heavily on expensive hardware.

CallHippo - Virtual Phone System


When you’re away from your customers, inform them to drop a voicemail to you, so that you don’t miss any of your customer’s query. With CallHippo’s virtual phone number, never compromise in customer support.

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Benefits of Virtual Phone Number

  • Connect with your global Clients with minimal rates:

    CallHippo offers global business phone numbers of more than 50+ counties starting from $6 only. So, now connect with your global clients at the minimal rates without worrying about heavy phone bills.

  • Pay only for what you use:

    CallHippo offers three plans - Free, Silver, and Platinum with the convenience to add users according to your need. Now, pay only according to your needs. If you need only two users under same number, pay only for two users and a virtual number!

  • Virtual local numbers for individual use:

    A virtual phone number can also be used by an individual for international migrants and travellers as they can contact their friends and family back home by using local phone numbers.

  • Applicable in businesses:

    Suppose a company is located in the northern part of the world, but they want to operate their business in the western part of the world, then they can have a virtual phone number without being physically present in that part of the world and manage their sales and support while being local to overseas clients.

Why Businesses should Use Virtual Phone Numbers

When businesses start to gain pace, they start to enjoy the pride of providing their services without any geographical boundaries. Businesses acquire global clients, and these clients bring certain responsibilities to the businesses.

Suppose, a business is set up in Australia. The company starts to grow and enjoy global clients from USA, UK, Canada and many more because of its outstanding services. Obviously, at this point, this company has many prospects from these countries whom can be benefited from this company’s services.

If they start approaching their USA, UK or Canadian prospects with Australian number, they have a lesser chance of converting them into their customers. Let’s accept that, every individual has the unwanted mentality towards international calls. They are interested to pick up the calls, but they might reject your call by thinking that it’s a wrong call or due to higher calling charges.

What virtual business phone number does is that it shows your prospects that you belong to the same country as they are in. Suppose, the company in the example purchases a US virtual phone number, it doesn’t have to worry about losing their US prospects because even if you are calling from Australia but you will be seemed local to your USA customers.

Virtual phone numbers built a trust factor in the mind of the prospects, so the pick up call rates will be directly increased. It’s a must have tool for a startup and small business because it helps you acquire global clients at minimal rates. Check out the reasons why a small business or a startup should have a CallHippo local phone numbers.

  1. Never let go your potential customers.
  2. Smooth your internal or external communication at the most affordable rates.
  3. Analyse your customer feedbacks through call recordings to find your pain points and improve your supports.
  4. Collaborate your team in the most effective way.
  5. Never miss a support query by adding multiple users under one number.

Frequently Asked Questions about Virtual Phone Number

A CallHippo Virtual Phone Number allows you to have a local area code and phone number in another state or country. This means you can make calls, and be reached by people with the same area code, for the price of a local call.

If you’re running a business that depends upon users who live in the area, then you may want to choose a local phone number. Here’s why:

  1. Local phone numbers identify your location. Certain area codes make it obvious where your business is based, which can be important depending on what you sell.
  2. They cater to regional customers. If people that live in Philadelphia see that you’re based in Philadelphia, they’ll be more likely to buy from you. If you have a brick and mortar location and only sell to people in your region, then you probably want a local business phone number.
  3. Sometimes customers prefer if a business seems local. Sometimes a local business number appears more down to earth, especially compared to a toll free number that implies a national, less personal focus. People have a lot of pride in where they live and work, and often love other sentimental locations.
  4. Easier to receive international calls. It is more difficult to receive international calls with a toll free number because calls are paid for by the recipient. This isn’t a problem with local phone numbers.

Yes, you can choose a number in any area code. This is a great way to establish a local presence in specific markets.

Yes, you can have as many CallHippo phone numbers as needed. Please note that there are additional costs associated with hosting more than one number from your CallHippo account. Please see our pricing for more information.

Due to local regulations, some virtual phone numbers require the address of end user to be located within or outside a geographic boundary. To purchase these local phone numbers, you will need to provide, a valid business or personal address that satisfies the requirement. The address must be  of the residence or place of business of the individual or entity using the virtual business phone number. If you are using the virtual phone numbers directly, the address should be yours, and if you are reselling the DID numbers, the address should be that of the end user (i.e. your customer).

Incoming Call Charges

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Outgoing Call Charges

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Virtual Phone Number Charges

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