Call Queuing System

Empower your business with CallHippo’s innovative Call Queuing feature that allows you to customize the messages for the clients and let them know that their call is important to you and you will connect with them shortly. No more employing more candidates to answer calls during peak hours, just answer them in order of the calls being received! Customer satisfaction guaranteed without overextending your business, sign up today.

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Call Queuing Feature - CallHippo

What is call Queuing?

A call Queue places incoming call in a line when the agent is busy attending other customers. The calls will be answered in the order they were received, thus allowing you to serve your customers courteously and efficiently.

You might have heard a recorded message like this “ Please remain on line your call will be answered in the order it was received”. That’s Call Queuing.

Call-Queuing

Call queuing can have distinct business value when used in Call center to complement customer service. Call queuing system are most useful when a company receives more calls than it can instantly handle. Instead of hiring new employees to handle the holiday and peak hour calls, you can efficiently handle them using the call queuing feature. It helps businesses to manage a large volume of calls with a limited number of employees. The best part about this feature is that you don’t have to overextend your business and your customer service level is also not affected.

After transferring a call you have three choices

    • Simply hung up
    • You can stay on the line until the person you have transferred the call answers then hung up
    • Start a 3-way conversation

If given a choice the users would rather prefer a phone call queuing system over voicemails and busy signals. You can customize the messages for the clients and let them know that their call is important to you and that you will connect with them shortly. Call queue software allows you to customize your agent queues from anywhere and make more intelligent decisions with detailed analytics and quality monitoring features.

You can provide soothing or energizing music while the caller is on hold to engage him in a more positive way and to reassure them that their call is not ignored. The hold music can also be replaced with marketing messages, special offers, update about new products and services, upcoming events etc.

How Call queuing benefits the business?

  • It reduces the frequency of missed calls and voicemail.
  • Reduces the negative effect of busy signal which improves customer experience.
  • Manages a large volume of call with limited staff.
  • A good platform to support marketing campaigns with phone queue messaging.
  • Creates an engaging and professional experience for the callers.

GOT MORE QUESTIONS?

Please check our Call Queueing FAQs or drop us a line to support@callhippo.com

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Karan Vasita

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Last updated: July 28, 2020