What is a business phone system?

A business phone system is a multi-line telephone network that facilitates the handling of large call volumes and offers advanced features for inbound or outbound call management. Such systems can range from a few telephones to a large and complex private branch exchange, depending on the type of organization and its unique needs.

What are the types of business phone systems?

Business phone systems can be broadly classified into three categories namely, KSU (the basic phone systems), PBX (private branch exchange) systems, and VoIP (Voice Over Internet Protocol) systems. Out of the three, VoIPs are the most advanced systems that help users connect from anywhere and by using any device with the internet.

How do I set up a business phone system?

Setting up a business phone system is easy if you have the necessary BPS software installed. Once you log in to the admin dashboard and set up your business hours and days, you are ready to configure team extensions and voice mail. Align your team members, design your call flows, and you are all set.

What is the best business phone system?

The definition of the best business phone system varies depending on the type of business you have and its unique requirements. However, factors such as the type of clients you cater to, your business objectives, revenue streams, integration, and the features needed can help you decide on the best business phone system for your needs.

How much does it cost to get a business phone system?

The price of a business phone system depends on the features and services that you choose. While a basic plan would cost you around $14 per user/month, the price of premium systems could range between $24 and $35 per user/month. Also, there are several add-on features such as voicemail transcriptions, custom caller ID, and call tracking analytics, which can be availed for an additional monthly charge.

Call Tagging

Organize your calls efficiently by tagging them for easy identification, tracking, and improved management.

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What is Call Tagging?

Call tagging is a feature that allows you to categorize and label calls for better organization. With call tags, you can quickly identify, track, and prioritize calls based on their importance. This makes managing large volumes of calls easier, helping teams stay productive. Call tagging improves communication, enhances reporting, and ensures seamless workflow management.

How Does Call Tagging Work?

Call tagging helps you organize and manage your calls efficiently. When you receive or make a call, you can add a call tag to categorize it based on the type of conversation or purpose. This way, you can easily identify and track specific calls later. Call tagging simplifies the process of sorting and finding important calls, making it easier to review call histories, analyze patterns, and improve overall communication management.

Benefits of Call Tagging Feature

From organizing customer interactions to improving team collaboration, call tagging makes it easy to label and categorize calls for better tracking.

By using call tags, businesses can quickly identify call purposes, streamline workflows, and enhance overall communication.

Here are some key benefits of utilizing the call tagging feature:

Enhanced Call Organization

Call tagging allows you to categorize calls with specific tags, making it easy to sort and find relevant conversations later.

Improved Call Tracking

By using call tags, you can efficiently track and monitor call activities, leading to better analysis and performance insights.

Efficient Call Prioritization

Assigning call tags helps prioritize important calls, ensuring critical conversations receive prompt attention and follow-up.

Streamlined Team Collaboration

Call tags enable clear communication among team members by providing a shared system for identifying and discussing call topics.

Better Reporting and Analytics

Utilize call tags for detailed reporting, allowing you to generate precise analytics on call patterns, outcomes, and team performance.

Simplified Call Management

With call tagging, managing large volumes of calls becomes easier, reducing confusion and making it simpler to handle and review call data.

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Modern Business Phone System Features

Power Dialer

Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.

Smart Switch

Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.

Global Connect

Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.

Smart Call Forwarding

Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!

Call Transfer

Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.

Call Conference

Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.

Call Queuing Software

Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.

Call Barging

Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.

Call Recording

Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.

Voice Mail

Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.

Call Analytics

Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.

Call Hold Audio

On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.