Predictive Dialer
Amplify call center efficiency with our Predictive Dialer. Automatically dial numbers, reduce idle time, and connect agents to live calls.
- Maximizes agent talk time and productivity
- Reduces idle time and improves call efficiency
- Ensures agents connect with live prospects swiftly
- Boosts overall sales and outreach performance
What Is A Predictive Dialer?
A cloud predictive dialer is an automated dialer that uses several parameters to place an automated outbound calls. It calls different numbers (as provided by you) until it detects a connection and then passes it to a live agent.
Predictive dialer software automatically screen out numbers that go straight to the voicemail, are busy, don’t answer, and so on, thereby saving hours of your agents’ time each month.
The primary difference between a power dialer and a predictive dialer is that a power dialer calls a list of numbers sequentially. In contrast, a predictive dialer software uses a set of parameters to determine when an agent will be available to take the call and dials the number accordingly.
Benefits of Using Predictive Dialer
Increase agent productivity and connect rates while minimizing idle time with CallHippo’s Predictive Dialer.
Maximized Agent Productivity
The Predictive Dialer Software eliminates downtime between calls, ensuring your agents are engaged with leads and customers consistently, resulting in a substantial boost in productivity.
Optimized Call Connect Rate
With intelligent call pacing, the Predictive Dialer System ensures that agents are connected with live calls, minimizing the instances of voicemails or missed opportunities.
Reduced Idle Time
By virtually eliminating manual tasks like dialing and waiting for calls to connect, agents can focus solely on effective communication, drastically reducing idle time.
Enhanced Lead Management
The Predictive Dialer intelligently organizes and prioritizes leads, ensuring your team is always contacting the most promising prospects, thus increasing conversion rates.
Real-Time Analytics and Reporting
Gain valuable insights into your calling campaigns with comprehensive analytics, allowing you to fine-tune your strategies for even better results.
Compliance and Regulation Adherence
Stay on the right side of legal and regulatory requirements with built-in compliance features that ensure your calling practices are always in line with industry standards.
How Does Predictive Dialer Software Work?
- Predictive dialer software automates outbound calling by predicting when agents will be available. It uses historical data to estimate agent availability and dials multiple numbers simultaneously.
- When a call is answered, the software connects it to an available agent; unanswered calls are filtered out. This reduces idle time and ensures agents handle only live conversations.
- The system also monitors performance metrics to optimize dialing strategies, increasing contact rates and efficiency. By automating and streamlining the calling process, predictive dialers improve productivity and effectiveness in call centers.
Predictive Dialer
- Uses algorithms to predict agent availability and adjusts dialing speed accordingly.
- Maximizes agent productivity by minimizing idle time between calls.
- Connects agents only when a live person answers, avoiding dead air and maximizing talk time.
- More complex to set up and manage due to advanced algorithms and configuration options.
- Suitable for large call centers aiming to optimize high-volume outbound calling.
- Generally higher due to advanced features and scalability.
Auto Dialer
- Dials numbers automatically without predictive adjustments.
- Provides basic automation with consistent dialing intervals.
- Connects agents to every call, including unanswered or voicemail calls.
- Simpler to configure and use with straightforward automation.
- Ideal for smaller teams or businesses needing basic dialing automation.
- Typically lower with basic functionality.
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Improve productivity and connections with ease and reduce idle time using CallHippo's predictive dialer. Try it now!
Start Free TrialFrequently Asked Question
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A predictive dialer is an automated phone dialer system that makes calls even before agents conclude the current call or become available for the next. The predictive dialer’s purpose is to reduce agent idle time while enhancing productivity by eliminating the need for agents to spend time dialing numbers.
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The key distinction between a predictive dialer and an auto dialer is that, where auto dialer software use simple algorithms to place calls only after the current call has been completed, predictive dialers use machine learning and place calls even while the current call is still active.
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Predictive dialer is an ideal automated phone dialer system for businesses with high call volumes. Using a predictive dialer, these organizations can greatly increase productivity by minimizing idle time and increasing agents efficiency.
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Predictive dialers use advanced mathematical algorithms and historical data to predict which agents will be available to take the next call. Based on this, the dialer will call the next number on the list on behalf of that agent. This will save time and reduce idle time.