To make your business grow at a rocket-fast speed try one of these business phone systems

Having a well-assembled phone system is an essential requirement for every company, whether it is big or small. To be honest, it is the need of the hour as it will only help simplify the business and make it grow every coming day. 

Before we dive into this article and elaborate on the business phone systems for you, we’d like to share essential phone system terminologies which will clear much confusion for you in general.


Terminologies You’ll Come Across in Your Quest to Finding Business Phone System


1) Auto-Attendant: An auto-attendant is just like an electronic receptionist that will take calls, greet the receiver or route the incoming calls to the concerned person.

2) Cloud-Based Phone System: A fundamental and popular term for office phone systems is the CPN system. This is the type of phone system that is entirely dependent on internet technology. This business phone system does not require any landline networks to set up, but a good internet connection is mandatory for it to work. 

3) Hosted PBX: If you are looking for business telephony that is simple to implement and keeps you stress-free, then you should opt for a hosted PBX. A hosted PBX will relieve you from the stress of setting up your own on-premise PBX system. As it is hosted in the cloud, the provider takes care of its maintenance and upgrades.

4) ISDN: Also known as Integrated Services Digital Network, it is the mainstream standard used by the phone networks to carry voice, video, or other data via digital methods instead of analog methods.

5) Least-Cost Routing: It is commonly called LCR, and it is the latest technology that delimits the charges of incoming calls to the company, decides the order of the calls, and routes the calls respectively to the concerned person.

6) Multi-Line Phone System: It is a popular analog telephone system that works by using two, four, or multiple lines per handset to manage multiple calls all at a time. 

7) Private Automatic Branch Exchange: Popularly known as PABX, it is an antiquated terminology that is used for the human-operated phone routing system. The old-fashioned PABX was later replaced by new, advanced, and hassle-free PBX.

8) Private Branch Exchange: Commonly termed as PBX, it is a type of phone system that can connect more than two devices to one location within a company. It is attached to an old-fashioned PSTN. It lets you make outbound calls and take inbound calls on the go.   

9) PSTN: Public Switched Telephone Network or PSTN is an extensive web of landline telephones that commonly uses circuit-switched technology to map voice calls and communicate data.

10) SIP Trunking: Session Initiated Protocol technology is used to “trunk” different types of digital and other sorts of data into useful information that can be broadcasted on traditional telephones. It works by connecting a PSTN at one side and a VoIP or PBX at another.

11) Unified Communications (UC): A unified communication system is used to connect fax, voice, video, messaging, emails, and other services into a single business solution for its users. 

12) Virtual Private Branch Exchange: It stands for Virtual PBX, which is also known as a stand-alone service. It will receive calls and route them to the specific connected device, which includes desktop computers and mobile phones.

13) Voice over Internet Protocol: VoIP is one of the most common and useful technologies for any office phone system owner in the current age and time. It is an inexpensive telephone system for businesses that work on internet technology to make and take calls, messages, faxes, conduct video or voice conferences, and whatnot. 

Now that you have acquired knowledge on the business phone system terminologies, let’s determine why it is the need of the hour for every company.

New technologies are developing every day, and it is getting quite complicated, which one to choose for your business. On the one hand, the old multi-line phone system has gone digital with time. And on the other hand, our PBX system, which used to be on-premise and complex, is a hosted service now. 

The prevalent VoIP system is developing day by day, which is providing calling flexibility to remote workers. 

14) A KSU or Key System Units: If a company is small in size and has employees ranging from 30-40, then this is a great phone system to use. It is considered a primary method as it uses the Key System Unit to operate. If compared to the home telephone system, it is deemed to be easy to use. Being this essential, it still has all great features to offer but lacks mobility and flexibility. If a business is sure about the company size and is happy, not expanding the KSU is an excellent option.

We have written this explanatory handbook for all the business phone system seekers and help them choose the best option.

Types of Office Phone Systems

The top three office phone systems that you can choose from include-

i) Multi-line business phone systems
ii) PBX phone systems
iii) VoIP phone systems

With such an enormous range of options of business telephony and understanding in what ways they provide business solutions is the prime goal of our article.

i) Multi-line business phone systems

Multi line business phone system

A traditional single-line business phone system is one that lets the owner and the worker share only one telephone line. With this phone system, if you are on call with someone and if at the same time there are other callers, you will not be able to attend them, which can be very frustrating. The waiting callers will be left with a busy tone or a voice mailbox. Such situations can make the tentative customer turn away and look for new partnerships. So a growing business needs to move from a single-line system to a multi-line phone system.

Talking more about the futuristic features that the multi-line system provides is an auto attendant. It is an automatic service that enables answering and call forwarding service. You can say that a multi-line system will be a suitable option for a new startup that has a restricted budget and needs a limited business solution. These are the customers who are looking for spending less and having service that is to the point and hassle-free, unlike the PBX system. Later, when the business and the staff grows, the company can upgrade to more lines. But that will incur some charges.

Although they are cost-efficient, they are not quite flexible or portable. The entire system can be placed at one location and is dependent on the traditional landline system. If the company wants to have a flexible approach with portability, they need to upgrade to VoIP soon.

How to choose correct phone number lines for business

When you decide to install a multi-line phone system for your office, you need to keep a set of things in mind, which will help you choose how many lines will be suitable for your business. 

Following is the most common structure-

1) Two-line phone system
2) Four-line phone system
3) Six or eight-line phone system

1) Two Line Phone System:

If you are looking for a new phone system that is simple and affordable, then the two-line system is good to go. In this system, there will be one line for the receptionist and one for you. Or you can use it as one home phone number and another for business purposes. This is suitable for a small business model or a budding solo entrepreneur. A two-line system also allows small businesses to make calls and use a fax machine at the same time.

2) Four Line Phone System:

If your business is seeing growth or you are planning to expand, you can choose a four-line phone system. Your company should be one where you are receiving regular calls and have many employees. This type of system lets the employees use the lines without the worry of disturbing the incoming calls from outside callers or business associates. 

3) Six or Eight Line Phone System:

When you have a business that is large and receives a tremendous number of calls every day, you may require a six or more lines system to handle the load. Of course, these systems will be more complex and expensive than the other ones. This system will allow multiple phone lines to operate at a time.

What are the main features (positive and negative) of multi-line phone system:


i) This is a great economical option for a new and budding business.
ii) One can upgrade new lines once the company starts to grow.
iii) It is easy to use and hassle-s free. 


i) When compared to other office phone systems, this one is less flexible.
ii) In some cases, it is a bit expensive for phone service.
iii) If the user wants to upgrade to a cloud-based system, then it is complicated.

Now let’s talk about the technical aspect and the features that multi-line phone systems have to offer to your business.

1) Voicemails
2) Computers, connections to headsets, and fax machines.
3) Speakerphone
4) Call transfers, call hold, call waiting
5) Speed dial and directory 
6) Call Conferencing and call joining
7) Option to choose from wired and cordless handsets

ii) Private Branch Exchange Phone System: 

PBX Phone System

A “PBX system” or a Private Branch Exchange Phone system is a consolidated phone interface that has the ability to combine multiple people inside a company with other employees of the same company. And at the same time, it will let you send and receive phone calls from other organizations as well.   

If a business is medium to large, then it is a good idea to choose PBX over an old-fashioned multi-line system because it is more advanced and easily up-gradable. And with the rise of service providers for hosted PBX systems, their requirement has increased.

What are the features of a Private Branch Exchange Phone System:


i) It might be bit complex but is way more reliable than VoIP
ii) It doesn’t depend on internet connectivity
iii) PBX has the capability of incorporating medium to large organization requirements


i) PBX is not dependent on the internet, but it entirely works on electricity. That means if there is no power back up, then your phone system won’t work. 
ii) It is not cost-effective when compared to VoIP
iii) As there is a complicated installation, it is sometimes difficult and expensive to upgrade and add new connections

Here are some of the functional features that PBX system has to offer:

Generally, the main features of the Private Branch Exchange Phone System is the same as the multi-line phone system. But the PBX phone system has much more functional features to offer that are advanced as well. Some of them are mentioned as under.

i) Call Parking
ii) Autodialing
iii) Auto Attendant
iv) Call routing 
v) Customized call menu
vi) Messaging and music on hold 
vii) Location-based routing
viii) Customer service screen popping 

By now, you are aware of the pros and cons of the PBX system as well as the features it has to offer. But the main point is, should you or should you not invest in this type of phone system for your growing business? The more suitable question would be which type of PBX system will suit your business needs? 

If you are in a type of business where you can set up a network of phone lines, handsets, and equipment, then the on-premise PBX is best suited for your company. It will allow the company employees to make calls within the office premises as well as outside. This system also lets the customers call the PBX system, which can get routed to the concerned person. But before installing, a company should always bear in mind that as it is complex to handle this system. To handle a PBX phone system you require a group of knowledgeable staff that is trained to install, manage, and troubleshoot the problems in a short period. This is one of the reasons why PBX is not best suitable for small business types as it is high maintenance.

But there is another option where a company can install a pre-managed PBX system known as hosted PBX. A hosted PBX will relieve the company and the staff from the chaos of self-installing and maintaining the system. In case there is some issue, you need to call the service provider, and rest will be taken care of. 

What we suggest is that you make a list of your requirements and your budget, and then choose which PBX system is best suitable for your business needs. 

What is the average cost of a PBX phone system?

Just like any other phone system, the costing of the PBX system depends on whether you are opting for an on-premise or a hosted system. Just like a multi-line phone system, PBX includes the total cost of physical handset devices as well. In case you choose to keep the phone system on-premise, you have the freedom to select the accessories and equipment brands as per your need. But when you decide to have a hosted system, all the equipment has to be compatible with the service provider’s network. This means that if a provider wants, he can make you pay for the features you didn’t even require in the first place.

The maintenance cost can be high or low depending on whether you have chosen to “do-it-yourself” or you are relying on the service provider. In case you have a well-trained staff that can handle the system carefully, you will be saving on a lot of money. But if you don’t, then you will have to pay a maintenance service fee to the provider. A PBX system also requires you to pay for services charges and telephone lines. 

iii)About Voice over Internet Protocol (VoIP) 

voip phone system

A phone system that is advanced, latest, and has the most innovative features to offer to a company is VoIP. It is considered superior as it allows you to connect with potential clients even if you two are in two different countries or even continents. It is an emerging technology that allows its users to make and receive calls over the internet. It can be used via the internet as well as a computer. It might get costly as compared to other systems if the number of employees needing to use the system are significant. But the most beneficial part about this phone system is that it is entirely functional via a computer as well. Still, it is considered better as when a company chooses to opt for a hosted VoIP, they can be hassle-free and enjoy zero maintenance cost.

It has features like the ability to put calls on hold, voice mails, call forwarding to an alternate business phone number, and, most importantly, IVR. Other features include faxing, call waiting, etc.  

VoIP is also a good option as its buyers will get uncountable features at a meager price even if you compare it with an on-premise PBX system. And due to lack of flexibility, most of the bug businesses are already moving to a fully cloud-based phone system to manage all their communication. 

One of the most significant downsides of VoIP is that it is entirely dependent on internet connection. And without it, the system cannot work. You must have high-speed internet connectivity for a VoIP system to function at its best. If you have slow internet speed, your order will suffer, making your business suffer eventually.

If you choose an entirely virtual system, then its fine else you will have a hard time installing it on your own. In the case of a non-virtual VoIP system, you will need to connect your order to Cat5 cables, which is a hard nut to crack. 

But nowadays all service providers offer free installation, so it is the least of your concern. 

What are the types of VoIP, and which one will suit your business requirements?

Just like PBX, VoIP also has three variants to choose from. This might sound a bit confusing as its options look similar to the phone system. But we have tried to simplify it for you.

i) A hosted VoIP: Just like hosted PBX, there is a hosted variant for VoIP as well. In this system, a third-party company will take care of your voice services that include voicemails, auto-attendant, taking calls, and routing of calls. This will free the owner from the hassle of the complicated procedure and high-cost phone installations, sophisticated software, and expensive equipment.

ii) SIP Trunking:  A session initiation protocol is a computing language. It allows your old phone systems to connect with internet networks. If you don’t want to attract massive expenditure at the moment and avoid buying new handsets or hardware, you can go for a SIP trunking enabled system. 

iii) On-premise VoIP: As in the case of PBX, there was an option where the company had to handle the hardware and software of the phone system; the same is the case with on-premise VoIP. But here, the system can be entirely virtual, which is capable of taking incoming calls and routing them to a particular receiver or desired device like smartphones. If you have a small business with remote employees, then a virtual VoIP phone system will be the most efficient as it is lower in cost and is portable.

What is the cost of VoIP systems for different business types?

When compared to PBX or a traditional phone system, VoIP is way more affordable and easy to handle because it is entirely taken care of by a third-party service provider. It is cost-effective as most of the service providers don’t charge any set-up fee, and over that, they give you plenty of features like faxing, call routing, video conferencing, and voicemail. This will help you go all virtual without having to worry about actually having an office location. But in case you wish to connect your phone system to a physical location, then there will be extra charges for it. You will need things like phones or IP phones that have the Internet Protocol abilities. Other than that, you will need infrastructure for all of these things aligned and running. As this installation is expensive, it is suitable only if your staff is huge in number, and you can take care of the expenses. 

Why are the new companies in favour of VoIP instead of the traditional phone system?

If a company wants to expand and grow, they need to follow the market trends, and that is why all sorts of businesses are moving to VoIP.

All sorts of businesses are moving from Public Switched Telephone Network to the more advanced version VoIP. Just by using an internet connection, you deliver calls by the usage of packet-switching technology.

The primary reason why companies prefer it is that this service is cost-efficient. Moreover, it will let you use it via any compatible devices like desktop, computer, laptop, or most mobile devices. Your number will remain the same no matter where you go. This means if you have internet connectivity, you can take and make VoIP calls. 

What is the difference between VoIP and a business phone system?

On the one hand, where a small business phone system needs hardware and copper wires to send calls, the latest VoIP just needs functional internet connectivity to do the same job at half the price. This lets the user save money and get away from the hassles of the hardware setup. 


Choosing Business Phone System

What is the methodology of a small business phone system?

A traditional voice call travels through copper wires via phone network on the Public Switched Telephone Network or PSTN and reaches the receiver. The core used for the phone system to work is circuit switching technology, which helps in the accomplishment of the task. There is an entire series of steps followed right from the beginning when the call is sent over a landline. Then the circuits will be opened from the caller to the receiver end. But the thing is that during this entire procedure, entire courses need to be open for the continuation of the call. And this is the primary reason why long-distance calls used to be so expensive over landline phones. This means that higher the distance of the calls, more and more circuits need to remain open. During this time, no other call can travel on the same route.

One of the prime characteristics of the phone network is that it doesn’t require any Internet connectivity or power connection. Such systems are very worthy during times of emergency when there are long power cuts or no internet connectivity.

What is the modus operandi of small business VoIP operation?

VoIP is different as it requires internet or internet enterprise LANs to operate. To initiate this procedure, VoIP needs to use packet switching technology. It follows a straightforward process where the human voice gets converted into data packets. Once they are saved, these packets take different routes; then, they are sent to the final destination. Later they are arranged in the correct order and transformed into sound. But there should be a working internet connection and power available for it to work.

How much is the cost variation between the two networks? 

In a traditional phone system, there is a whole lot of expenditure on hardware and installation. One has to install wires for each phone. But in the case of VoIP, the service charges are very less. The company doesn’t need any new infrastructure, and the owner can use the already existing internet connection. There are no extra charges for the wiring and setup of the virtual phones. As we have discussed for the PSTN phones, it needs an always open circuit for the completion of calls. But for the VoIP technology, there is no such requirement saving its user a lot of money.

Why is VoIP the best suitable business telephone system for you?

The benefits of VoIP, especially for a small business, is very noticeable. 

The small business phone system that uses modern technology has a host and has many benefits of its own, which are not available in the traditional telephony system. When a company uses virtual calling, the connectivity of the team will increase. It is very flexible, compatible with most devices, and pretty mobile as well. Reading these reasons, you must be convinced that it is worth switching. 

No one can deny that the landline system was getting outdated anyways and was restricting the digital services like emails or instant messaging due to its inability. 

A few years back, when the Internet was just an alien term, things were beautiful. But later, it became a household name and an integral part of every office job.

We lived in times when phone calls persisted far from the new internet. Then the VoIP system overcame this flaw and connected calls to the similar network with videos,emails messaging, file transfer, etc. With the changing times, more and more companies have adopted this system and have enabled data transfer and many more productive methods. 

We are aware by now that VoIP is most cost-effective as compared to other phone systems but what makes it even better is that when a caller is within a VoIP number it is free of cost. What more can a business owner ask for? Right?

In current times, every organization wants things to be completed in a fraction of a second. With the quick setup feature, VoIP service is used as a hosted solution. Assume you need new devices and can use the existing ones like smartphones, tablets, desktops, or laptops and start using all the features. If the provider is good at his job, the entire setup can be done in a few hours or so.

The most significant lifesaver feature that VoIP has is that the company has to face no hassle whatsoever. No need for hardware installation or requirement to hire extra staff to manage the system.

Business telephony is a thing now due to the existence of VoIP, as it will let the owner use the phone number to take and make calls with any compatible devices on the go. On the other hand, the landline phone would make its user restricted to one device to which the phone line was connected. 

Businesses can dwell more and more when there is no liability hanging around it. That is what VoIP does; it doesn’t bond to any physical location whatsoever. You can take it wherever you want. In companies where time is money, this technology does wonders as the enterprise will not have to wait to use the service even if they have recently moved to a new location. If there is a good internet connection, you can use the function like there has been no change at all.

If we talk about creating a team spirit environment at the office, you will definitely think of VoIP. The office mates get to enjoy more connectivity with their small business telephony. Various VoIP providers provide the latest feature, called “follow-me.” In this feature, the customer and team members do not have to worry about losing each other’s data or information. If they dial one number, the system will automatically ring all the associated phone numbers for the customer. In this way, anyone can attend calls using any connected device even if they are away from the actual plot in the office or home. 

In the process of adding users to the old-fashioned telephony system, the company had to establish a new setup, including wiring and adding new desk phones. But contrary to that, VoIP is different. There is no hardware hassle; the owner can add or remove a user with a click. 

Think what can be more fruitful for an organization than going global- honestly nothing. With the use of VoIP, companies can fly anywhere they want to. They are not restricted to a particular location as they were while they used a traditional landline phone. It has no hassle of dealing with local telephone service providers. Companies have the right to select any area code that is national or international. This will simply allow the business to appear more genuine and realistic when local customers of a different country are approached. The best part is that the organization doesn’t have to be physically present in the location. This is a new technology that benefits from the Internet to unite the services which couldn’t be used together in the past. 

Presently, organizations can join voice, email, faxing, and more in a standard innovation that takes into account a more prominent group coordinated effort. Not just that, VoIP will empower organizations to introduce an expert picture and exploit an abundance of big business-class calling highlights at a moderate cost.

VoIP is considered as a new structure to make phone calls. You can make phone calls, do emails, fax, and do much more with one conventional technology that is capable of doing exceptional partnerships. 

If we talk about small or medium cap businesses, affordability plays an important role. As on the one hand, the company is still looking for an investor, and on the other hand, it is ready to flourish. That is why we suggest using VoIP. You can use the enterprise-calling feature at a very reasonable price.

select business telephony

Here are a few features of VoIP, which are generally chargeable in traditional phone systems. 

i)Hosted Services
ii)Instant messaging is a standard feature for VoIP as it is an internet-based technology 
iii) Faxing- Company employees can transfer faxes (send and receive) via their virtual phones
iv) Voice mails
v) Conferencing- It lets you create a virtual conference room where you can include an infinite number of users at a time 
vi) ACD Queues- It enables you to create a systematic queue to map calls that are based on a set of rules on a quick-term basis
vii) IVR- To make the waiting customers more connected, use an interactive voice response while you can look out for the concerned person to solve the matter

When you are choosing to move forward with VoIP for your business, there must be a bunch of people in the organization that you need to convince. We have made a list of the top twelve reasons why it is beneficial for your business.

Here are fifteen reasons why you should be switching to VoIP now!

i) VoIP is More Cost-Effective Than One Can Imagine:

When we say cost-effective, we don’t mean a dime or a dollar. We are talking big here, which can range between thousands and thousands of dollars per annum for the company. You can simply quote it as one of the top benefits of VoIP that all sorts of business, big or small, will highly appreciate.

If you have a company that has to make long-distance calls regularly, you cannot assume how crucial it is. You can install a massive number of phone lines, and costs instantly add up. In another phone system where the communication data was being modified into tiny data packets and then sent over the IP network, the prime issue was that it could be used by two callers only. This problem is resolved in and out. The IP network could be a direct IP bond to the existing internet connection, phone service, or a combination of both phone and internet service. Another significant difference is that in the traditional phone service one had to pay for call time per minute. Whereas, in the case of VoIP, the only cost you are charged is the monthly charge from your internet service provider. There are various ISP that provide either inexpensive or sometimes free calling to the customer.

ii) No Hassle of Hardware and Software

When you set up a new system anywhere, there is always an additional charge due to the installation of hardware and upgradation of software. But in the case of VoIP, there is a minimal amount that is to be paid for either hardware or software to operate the system. As the technology of VoIP is growing with the times, the service providers do their best to provide cost-effective hardware and the latest software at a minimal cost. Due to these reasons nowadays, the business doesn’t purchase personal phones or infrastructure, which results in cost saving.

iii) Connect Conference Calls On The Go

A conference call feature is something that every business uses at some point in the day. When you use conference calls with VoIP, there is no need to install a dedicated phone line that simplifies the task. On the other hand, the old school phone system does allow the conferencing feature, but you will have to pay extra cost for it. And you will be hosting many callers each time you need to conference. With the collected data network, such features are usually local, and the payment is added to the already low price of the VoIP service.

iv) A holistic approach to calling

In today’s day and age, one voice conferencing is not sufficient. That is why VoIP is a great option as it will allow you to make video conference calls as well. It also lets you send media formats like images, video, text, etc. while you are on phone or video call. This will improve companies’ capability to deliver presentations and solve the ongoing issues in no time. 

v) Around The Globe Access

In recent times, the rate of work from home and the remote job has been booming, the reason being that the company understands that this will save them expenses, decrease utilities, and they can have a smaller office space. Along with it, they have also started adapting to VoIP that lets their employees communicate so efficiently. With the help of VoIP, employees can use facilities like voice, fax, and data services of the office intranet.  

In short, VoIP technology has evolved and is exceptionally portable. It allows users to communicate from abroad and home offices. 

vi) Makes everything mobile

The power of telecommuting on the go is undoubtedly a significant achievement, but we need to thank this technology for its capability to connect everything and stay highly mobile. To own an old telephone system, one needs to assign each line, and then transferring those numbers can be highly tricky. But VoIP is different. By any chance, if a company has to change its location, they don’t have to worry about the VoIP system as it can be easily transferred.

vii) Efficient Use Of Provided Bandwidth

Let’s get a little technical with the benefits of VoIP in other fields than a business phone system. Out of the many benefits of VoIP, the lesser-known one is its ability to use the existing bandwidth most efficiently. It is very evident that most of the voice conversations are silent; VoIP advances to supply data gaps by providing more data from different bandwidth consumers to make apt usage of the company resources. To add on more benefits, VoIP allows confining and exclusion of speech repetitions to improve efficiency furthermore.

viii) The Unheard Salient Quality 

Most people and companies are not aware of how beneficial and useful VoIP services are for them. Its system gives you the freedom to connect a vast array of devices, which makes the business more productive than it is. We are all aware of the essential features that VoIP provides, like virtual numbers, caller ID, voicemails, contact lists, and so on. But if a company breaks the code and uses all these in a sophisticated manner, it can quickly boost the company’s efficiency.

For instance, voice messages and messages can be sent to numerous associates with a solitary snap, and phone message to-content translations can be sent straightforwardly to your inbox so they can be assessed while in a hurry. 

Numerous highlights are remembered for different supplier bundles, and, because of the adaptable idea of the administration, custom VoIP administrations can be planned dependent on the one-of-a-kind needs of your business. 

ix) Network Flexibility 

One of the perks of VoIP that your IT group will appreciate is that its hidden system need not be a piece of a particular innovation plan. That implies your current ATM, ethernet, SONET, and even your WiFi can be utilized as the establishment for your system. 

The unpredictability of PSTN (conventional) telephone systems is dispensed with. This takes into consideration a progressively institutionalized framework to be executed that bolsters an assortment of correspondence types while being increasingly tolerant of deficiencies and requiring less administration of gear. 

x) Fax over IP 

Using fax over IP is a process of sending and receiving fax via a VoIP network.  One of the extra advantages of VoIP is that most suppliers incorporate Fax over IP as a piece of their administration. The conception behind FoIP is simple especially if you have an idea about the working pattern of VoIP. The fax will be packetized as an image and then sent from point one to another point in a transport protocol. By and by, fax data is transmitted using information bundles that drastically improve productivity. VoIP doesn’t require a fax machine to send or get the fax. 

xi) More Effective Communication 

With your staff working from different focuses inside the workplace, their home, or around the globe, keeping them close enough is basic. One of the additionally fascinating advantages of VoIP is that you can have a solitary call ring to your work area telephone. Along these lines, critical requests are addressed all the more regularly, and less time is spent examining phone messages or comparing different stages. 

xii) Highly Reliable 

One of the most widely recognized (and mistaken) issues with VoIP is that if a business winds up without a web out of the blue, they’d be without a telephone too. One of the advantages of VoIP adaptability is that in the case of an office telephone going down because of the absence of a system, calls can generally be sent to cell phones and different gadgets. That additionally implies climate issues and force blackouts that will never again present the hazard they once did.

xiii) Ease of Installation, Configuration, Maintenance 

One of our fancied benefits of VoIP is that IP telephones are unimaginably simple to introduce—in any event, for the individuals who are less sharp. There is no compelling reason to have master specialists running telephone wiring all through your office. 

VoIP programming furthermore makes it unimaginably simple to include new customers, and an online interface advances moving, including, or changing your frameworks set up a lot more manageable. The entirety of this straightforwardness implies upkeep is clear and seldom needs proficient help.

xiv) Scalability 

Extremely useful business structures scale with the conditions of the business, yet standard telephone frameworks are unmistakably progressively hard proportional. Versatility is one of the advantages of VoIP that reinforces your effectiveness and productivity while remaining extremely savvy simultaneously. 

VoIP frameworks permit you to include a line as you enlist another representative and take out lines on account of cutting back. You’re just ever paying for what you need.

xv) Easy Integration with Other Business Systems 

Your business likely uses different frameworks and innovations to improve your operational efficiencies. VoIP effectively correlates with a comprehensive combination of existing business frameworks. 

That implies you’ll understand the entirety of the advantages of VoIP without requiring alteration of your current applications or IT framework. For instance, outbound calls can be set by means of Outlook or other email frameworks, and client records can even be seen during the inbound call with the said client.

Choose business telephony

Here are some frequently asked questions from the customers

The universe of business phones is more complicated than the World Wide Web at times. We understand that you must have questions about the types of phone systems or the technical terms that are involved. We have made sure that the following questions and answers will help you understand the procedure better.

What does an IP Phone mean?

If you are planning to set up a business telephone system, you must have heard about this term very often. The word IP means Internet Protocol. This is a phone device that will let you connect with internet technology, for example, VoIP. To make IP calls, the business must set up IP Phones, which will allow them to move over landline phone networks altogether.

When compared on an expense basis, is a traditional phone line system more expensive than VoIP?

There is no doubt in the fact that both the systems have a fan following of their own. And there is no denying that one is definitely better than the other. When traditional multi-line systems or PBX are compared to VoIP, VoIP does stand out. It is inexpensive, easy to set up, and operates as well.

The reason behind this is one can easily avoid the headache of installation cost or arranging the hardware. Companies have also moved to VoIP because they can pay VoIP providers much lower prices and will be getting way more communication features. 

What is the procedure for choosing a phone number for VoIP?

Generally, what happens is that your VoIP provider will assign you one or multiple phone numbers for your business type. The best part is that to people, your VoIP phone number will look like any other number even though there will be no area code tied to your actual location. At a very bare minimum price, you will get multiple features that you will not get otherwise. For example, you have the freedom to choose your area code for the VoIP number, and you can add a toll-free number as well. And the best part is you can do all this without even changing your current phone number if you want to. 

How can one differentiate between a Hosted PBX and SIP trunking?

Private Branch Exchange, short for PBX, is a centralized phone system within a company that is organized or taken care of by a third-party organization. It is a private telephone network used by the company. The users of this system can communicate inside the company or workplace, and people outside there using multiple communication channels like ISDN, analog, or Voice over Internet Protocol.

On the other hand, SIP is the acronym for Session Initiation Protocol.

It is a protocol for signaling. SIP is used to establish, perpetuate, customize, and break off concourses. These may include messaging, voice calls, video, and other types of communication applications and services between two or more IP networks. 

 It is a signaling protocol that can be used for inducting, managing, transforming, and eliminating real-time sessions. These sessions may include video, messaging, voice, other communications, applications, and services between two or more endpoints on the Internet Protocol network. It is a technology that helps to facilitate internet-based phone systems, for example, VoIP or PBX to combine with Public Switched Telephone Networks (PSTNs)

The nutshell of the explanation

All three phone systems have a set of pros and cons. They are all loaded with features. One cannot say that one method is better than the other, as all of them have their own set of benefits and liabilities. In short, you can choose your phone system only according to your budget, how big or small your staff is and if you are willing to have a virtual phone system or one that is on-premise. Once you decide on all of these, you will be able to choose the best one for your business.  


Updated : July 30, 2021


Read The Most Well Researched & Insightful Articles From CallHippo Team

Request a Demo


Get Started Now!

Share This