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With CallHippo, you can buy a business phone system and have it up and running in less than 3 minutes from anywhere in the world. Powered by robust features, CallHippo’s powerful business phone system is one of the most comprehensive solutions for all your business communication needs.

Set up your business phone system for more than 50+ countries with CallHippo!

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WHAT IS A BUSINESS PHONE SYSTEM?

There are so many types of business phone systems and solutions available in the market today. You’re probably wondering what we are talking about. Let us break it down for you.

A business phone system refers to a multiline telephone system, typically used in business environments. They come with a host of handy features such as call transferring, conference calling, call metering and accounting, private and shared voice message boxes, and so much more to elevate business communication and enhance your overall productivity.

Business phone system

Business phone systems may also refer to a network of a few standard-issue telephones that are typically used in small business office setups to also full-fledged, complex ‘Private Branch Exchange’ (PBX) systems that are generally utilized by large businesses.

Modern-day business phone systems can function over the ‘Public Switched Telephone Network’ (PSTN) and also over the internet (VoIP). 

However, the most popular, feature-rich and cost-effective business phone systems today are delivered as a hosted service, typically known as a centrex. These solutions offered by premium service providers such as CallHippo do not require you to invest in expensive and complicated hardware and equipment.

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WHY DO YOU NEED A BUSINESS PHONE SYSTEM?

Nowadays, business phone systems are so much more than just a means to make and receive phone calls. Many such modern-day solutions are called ‘unified communications systems’.

Unified communications systems integrate various modes of business communication. They go above and beyond traditional phone calling, by offering a host of features such as audio conferencing, video conferencing, instant messaging, online faxing, and text messaging, to streamline and automate all your business communication processes.

In a technologically advanced work environment, business phone systems have gradually emerged as an indispensable tool to advance business growth, particularly for small businesses. 

Here are a few reasons why you must get a business phone system for your company right away:

Cost-Efficiency:

A VoIP telephone system routes call using the internet. No messy wires, complex instruments, and expensive hardware. All you need is an internet-enabled device and you can make and receive calls over the internet for a fraction of the cost of a regular call. No more worrying about long-distance carrier charges!

Service Mobility:

Unlike traditional phone systems, a VoIP phone service does not tie you to a specific device or location. You can forward calls to your phone number or use an app to make and receive calls on any internet-enabled device of your choice, even when you are on the go, from any part of the world.

Unparalleled Customer Service:

The many features of VoIP service providers such as CallHippo are inherently customer-centric. They can help businesses of any size to provide seamless, exceptional customer service.  

The unmatched flexibility and mobility offered by such business phone systems ensure that you never miss a call from your customer. They minimize call wait times significantly and enhance agent productivity. All of this inevitably translates into higher levels of customer satisfaction.

Scalability:

Another reason why small businesses will surely benefit from using a business phone system is that they are easily scalable. As your business grows, so does your incoming call volume and inquiries from various sources. Cloud-based phone solutions can scale to accommodate such growth in no time with only a few plan adjustments.

Low Maintenance Solutions:

Not only do the features of business phone systems reduce the burden of administrative tasks by automating various processes, but they also require little to no maintenance and upkeep.

Advanced business phone systems such as CallHippo come with the round-the-clock help and support of a vendor. You do not need to set up an in-house technical team or provide any specialized training to your employees. Beyond basic troubleshooting, there is little you will need to do to ensure that the system is running smoothly.

Streamlined Workflows:

Business phone systems streamline and automate various processes. They minimize human intervention and reduce the scope of manual errors. They reduce any wastage of time and allow you and your agents to focus on more strategic business activities. They pave the way for a more productive workforce and fuel team collaboration.

FEATURES OF CALLHIPPO’S BUSINESS PHONE SYSTEM

Power Dialer

Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing

Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music

On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

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BENEFITS OF BUSINESS PHONE SYSTEM

1. Low cost per call:

A VoIP telephone system utilizes Internet Protocol to make calls. 

Placing calls over traditional phone lines means that a line is taken up by the two callers using it to communicate. Since there are only so many lines that can be installed, calls placed over landlines, especially if they are long-distance, are expensive. But using the Internet to relay call data circumvents this problem, making domestic and long-distance calls cheaper overall.

2. Service mobility: 

If your business is on-the-go, VoIP services can be a tremendous benefit to you because they will follow you wherever you go.

With a VoIP business phone system all the hassles associated with a traditional phone system are eliminated. 

Since there are no physical limitations, you have the freedom to move as your business demands without any added stress.

3. The versatility of features:

.Using VoIP phone systems allow you to multi-task with the most tech-savvy devices, allowing you to be the most productive you can be.

Suppose you are on a call within a queue. While you are waiting, you can strategize your approach to client calls you have missed as you read voicemail-to-text transcriptions that are sent directly to your email inbox.

In other cases, you can forward messages and voicemails easily. If you receive an important message in a voicemail, you can forward that voicemail to three other people at the click of a mouse.

In short, VoIP telephone systems grow with your business.

4. Simple conference calls:

It’s possible to take part in conference calls if your business uses a traditional phone system, but what you will find is that you will have to pay for an additional service to host multiple callers for a conference. These services are native to many VoIP phone systems. Instead of paying for something extra, you can take advantage of the ability to make conference calls as an added benefit to the service you already pay for.

Not only that, but VoIP services make video conferences much easier as well

5. Efficient client Interaction:

With a VoIP phone system, you can choose where your calls ring and how. For instance, you might select the first few rings to be forwarded to your office. If you don’t answer the call, it will then be transmitted to a second or third device, say, mobile phone, or laptop. Quite simply, calls don’t need to be missed anymore if they are urgent.

Important documents that need to be forwarded no longer have to wait for either way. Using VoIP, business associates can e-fax their documents instead of waiting for a day (or several) to get to a fax machine.

6. Reliable:

A common worry that surfaces about VoIP are the fact that if the internet stops working, so does the ability to make calls. This doesn’t have to occur under the right circumstances. The truth is that call-forwarding, like other features in VoIP phone systems, is incredibly flexible.

The capability to choose where your calls are forwarded, and how, means that you also don’t have to lose productivity because of local power outages or weather-related events. If the office phone can’t be answered, your mobile device or laptop can.

HOW TO SET UP A BUSINESS PHONE SYSTEM

Chunky phones, tangled wires, and astronomical phone bills have now become a thing of the past with the advent of VoIP-based business phone systems. All you need is a stable internet connection and an internet-enabled device and you’re all set! 

Here is a stepwise guide to setting up your cloud-based business phone system:

1. Select the Right Phone System:

First things first, choose the right service provider for your business phone system. CallHippo is a trusted service provider to several companies in over 50 countries across the world. Sign up with us on CallHippo and complete a few easy steps to have your contact center up and running in under 3 minutes. 

2. Choose Your Business Number:

Once you have signed up with CallHippo, you need to choose a business phone number. Choose a local phone number to create a local market identity in various countries worldwide without so much as moving an inch or choose a toll-free number so that your customers can call you freely without worry about pesky call carrier charges. Surveys have found that almost 97% of customers recognize ‘800’ numbers as toll-free numbers and do not hesitate to call it.

3. Identify Your Preferred Devices to Host the Business Phone System:

As you already know by now, you do not need any additional hardware or equipment to use CallHippo’s business phone system. All you need is an active internet connection and any smart device such as your phone, laptop, or tablet. 

There are, however, some headsets that are designed and sold exclusively for cloud-based phone systems. These devices not only amp up the quality by a couple of notches but also lend a more professional look and feel.

Get in touch with us to learn more about purchasing and leasing these customized hardware sets!

4. Add Extensions for Your Employees: 

Set up individual extensions for various employees and executives at no extra cost. You can also create department extensions for larger offices. This means that your business will have a central business phone number in addition to different extensions for specific agents and departments. Pro Tip: You can set up your IVR to let customers route themselves to the correct agent or department, even when they do not know the extension.

5. Select and Pay for Only the Features You Need:

Every business has its own unique needs. There is no point in paying for features you will never use, especially if you are a small business. Cloud-based business phone numbers offer a wide range of features that you can integrate with your business phone number. CallHippo allows you to choose the features you need so that you can create a customized solution that is tailored to meer the specific needs of your business operations.

6. Start Making and Receiving Calls:

That’s about it! It’s that easy with CallHippo. You’re all set to start making and answering calls.

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Last updated: December 8, 2020

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