Call Transfer
Call Transfer with CallHippo – Seamlessly transfer your calls and improve customer engagement.
What is Call Transfer?
Call Transfer is a vital telecommunications feature that empowers users to transfer an ongoing phone call from one recipient to another, ensuring that the caller connects with the most suitable person to address their needs. This feature is instrumental in streamlining communication within your organization and enhancing the overall customer experience.
Benefits of Call Transfer
Call Transfer with CallHippo offers a myriad of benefits, revolutionizing the way you handle incoming calls and improving the efficiency of your team. Here are compelling reasons why organizations should embrace this invaluable Call Transfer feature:
Efficient Call Routing
Ensure that every call is directed to the right department or individual. Call Transfer App streamlines the routing process, minimizing wait times and enhancing customer satisfaction.
Personalized Service
Deliver a personalized experience to your callers by connecting them with the right person. This ensures that their queries are addressed promptly, leading to increased customer loyalty.
Flexible Call Handling
Empower your team to handle calls more effectively. Whether it's a specific department or a designated team member, Call Transfer allows for flexible call management based on your organizational structure.
Multi-Channel Integration
Integrate Call Transfer seamlessly with other communication channels. Enhance your overall communication strategy by combining the power of voice with other channels like chat and email.
Time and Cost Savings
Optimize your team's time and resources by reducing the need for call callbacks. Call Transfer ensures that calls are resolved in real-time, minimizing the chances of missed opportunities.
Customizable Call Transfer Rules
Take control of your call handling processes with customizable transfer rules using call forwarding software. Define criteria for automatic transfers, ensuring that calls are directed according to your specific business requirements.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
Start Free TrialFrequently Asked Question
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No, there are no limitations on phone call transfers with CallHippo. It allows you to redirect a connected call from your phone number to any team member. Once you transfer a call, your call is disconnected, and the transferred call is established as a new connection. It is a useful feature that enhances your organization’s mobility and ensures that not even a single call is missed for any reason.
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No, CallHippo provides users with the call transfer feature with its Platinum Plans without any extra cost.
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No, users cannot transfer calls outside of the organization – the call transfer mobile apps can be used to transfer calls to team members’ extension numbers. If the caller mistakenly calls the wrong department, you can transfer a call to the correct number.
