CallHippo: Business Communication Platfrom Features for Team Success

Power Dialer

Increase your sales team’s efficiency and save valuable time by automating the dialing process with the Power Dialer.

Call Tracking

Call tracking software shows businesses exactly which marketing efforts are driving people to pick up the phone and call.

Call Analytics

Gain valuable insights into call metrics, patterns, and trends with advanced call analytics to make better decisions.

Call Monitoring

Provide immediate feedback, offer timely support to agents, and maintain service standards with call monitoring.

Smart DID Routing®

Boost your international call response rates with Smart DID Routing® (Direct Inward Dialing). Achieve higher connection rates and enhanced customer engagement.

Auto Rotate

Present customers with a different number every time to evade spam markings and enhance connection rates.

Sticky Agent

Seamlessly connects customers to the same agent automatically. Eliminate wasted time re-explaining issues and foster customer loyalty.

Answering Machine Detection

Effortlessly differentiate between live answers and answering machines to optimize your calling strategy.

Smart Call Forwarding

Redirect incoming calls to your preferred devices or numbers to remain accessible and responsive to prospects and customers.

Smart Switch

Elevate your call connectivity and empower your agents to toggle between multiple telephony providers with Smart Switch.

Global Connect

Seamlessly connect with global customers and maximize pickup rates and conversion rates with Global Connect.

Call Transfer

Provide exceptional customer service by transferring calls to the right department or agent with the call transfer feature.

Call Conference

Conduct virtual audio meetings with more than one participant at a time to foster collaboration and effective communication.

Call Queuing Software

Manage high call volumes efficiently by placing callers in a queue to reduce wait times.

Call Barging

Maintain quality control and enhance agent performance by allowing supervisors to discreetly listen to ongoing calls.

Call Recording

Capture and store important conversations for training, compliance, or review purposes with the call recording feature.

Voicemail

Allow agents to leave voice messages for customers so that they get the right message at the right time.

Call Hold Audio

Keep callers engaged and create a pleasant waiting experience while on hold with customized On Hold Music.

Automatic Call Distribution

Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with automatic call distribution.

Call Center Analytics

Monitor agent performance, measure customer satisfaction, and gain actionable insights with call center analytics.

Gamification

Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition and increase productivity.

IVR

Allow callers to interact with a menu system using voice inputs and ensure efficient call routing.

Multi-line Phone System

Manage multiple lines and calls simultaneously to streamline communication with a feature-rich Multi-line Phone System.

Number Masking

Safeguard the privacy of your agents and customers by masking phone numbers during calls.

Number Portability

Seamlessly transfer your existing phone numbers to CallHippo to maintain business continuity and retain your brand identity.

Post-Call Survey

Gather valuable feedback from customers to measure satisfaction levels after each call with post-call surveys.

Predictive Dialer

Supercharge your outbound calling efforts with the Predictive Dialer to automatically dial a list of numbers.

Target vs. Achievement

Set performance targets to track progress and identify top performers with Target vs. Achievement metrics.

User Role System

Assign users different roles and access levels based on their responsibilities to ensure data privacy.

Voice Broadcast System

Broadcast pre-recorded messages to multiple phone numbers to reach a large audience instantly for announcements and promotions.

Voicemail Greeting

Create a professional and personalized experience with tailored messages for callers to leave a lasting impression.

Welcome Music or Message

Customize the music or messages played when callers connect to set a positive tone for the conversation.

Call Screening

Listen to caller identities or messages before answering, enabling you to filter calls based on urgency or caller information.

Call Whispering

Provide real-time guidance and support to agents during calls without the caller’s knowledge using call whispering.

Call Routing

Optimize call handling and route calls to the most suitable agent with intelligent call routing.

Shared Inbox

Collaborate seamlessly with your team using a shared inbox to access and manage emails, messages, and customer inquiries collectively.

QA Agent

Enhance call quality and maintain standards with a dedicated QA agent to review call logs and recordings.

SMS

Effortlessly connect with customers through SMS, making communication simple, boosting replies, and building stronger relationships.

WhatsApp Automation

Streamline your communication and boost productivity by automating WhatsApp messages and interactions effortlessly with our advanced WhatsApp Automation.

WhatsApp Broadcast

Reach more audiences with targeted messages using WhatsApp Broadcast, improving engagement and driving results through personalized communication.

WhatsApp Teams

Collaborate seamlessly with your team using WhatsApp Teams, optimizing communication and ensuring everyone stays connected and informed in real time.

WhatsApp Live Chat

Improve customer interactions with real-time support using WhatsApp Live Chat, providing instant responses and elevating your service quality.

AI Enabled Voice Assistants

Boost productivity and improve customer interactions by automating responses with AI-enabled voice Assistants, delivering accurate, real-time support.

Gen AI LLMs

Utilize advanced Gen Ai LLMs for automatic voice recognition and responses in over 135 languages and dialects.

Multilingual Brand Voice

Expand your reach with Multilingual Brand Voice, ensuring consistent and cultural messaging across languages to connect with global audiences.

Data Authenticity

Ensure your decisions are based on reliable information by using Data Authenticity to verify and maintain data accuracy.

AI Lead Qualification

Automatically identify and prioritize your leads, ask qualifying questions, and connect your sales team with ready-to-convert prospects.

Automatic Call Desposition

Automatically log every call outcome, tag results, and update your CRM instantly- no manual effort needed.

Universal Knowledge Base

Give your AI agents instant access to company FAQs, ensuring accurate and consistent answers for every customer query.

Number Auto Replace

Automatically replace phone numbers to keep your calls from being flagged as spam and maintain high connection and answer rates.

Time Zone Dialing

Reach prospects at the right time by automatically adjusting calls to their local timezone and DST schedule.

Agent Behavior

Engage customers naturally with adaptive tone, empathy, and real-time understanding that make every call feel human.

Personalization

Personalize every conversation using customer data and dynamic variables to deliver context-rich, one-to-one interactions.

AI Contextual Handover

Seamlessly transfer calls to live agents with full context so customers never have to repeat themselves.

Sentiment Analysis

Understand customer emotions and improve interactions by using Sentiment Analysis to gauge and respond to feedback effectively.

Topic Extraction

Quickly identify key topics with Topic Extraction, helping you understand and act on the most relevant topics in customer conversations.

Talk-to-Listen Ratio

Balance conversations better by using Talk-to-Listen Ratio to ensure effective communication and understand customer needs more clearly.

Call Performance Rating

Utilize call scores to identify trends, address issues like long durations or low CSAT, and improve performance.

Spam Watch

With Spam Watch, you can ensure your numbers maintain their integrity and improve your call pickup rates.

Call Transcription

Convert call recordings into accurate text transcripts with AI or manual transcription for clear communication and documentation.

Click to Call

Click-to-call lets customers instantly connect with businesses, boosting support, sales, and communication through one simple click.

Call Blasting

Call blasting sends automated voice messages to large audiences, enabling quick, efficient communication for businesses and organizations.

Call Barring

Call barring restricts specific incoming or outgoing calls, helping users manage costs, security, and call-related distractions.

Call Parking

Call parking lets users hold calls in a shared lot, allowing any team member to retrieve them easily.

Auto Attendant

Auto attendant systems route calls automatically to the right department or agent, boosting efficiency and reducing manual handling.

Call Tagging

Call tagging is a feature that allows you to categorize and label calls for better organization.

Call Management System

Call management refers to the process of handling business calls effectively. It ensures incoming calls reach the right person without delays.

Automated Calling System

CallHippo’s Automated Calling System enhances communication with AI dialing, smart call routing, and real-time analytics.

Call Disposition

Call disposition refers to categorizing call outcomes, helping businesses track performance, optimize workflows, and improve efficiency.

Call Waiting

Call waiting lets users manage multiple calls simultaneously by placing one on hold while answering another.

Caller ID Reputation

Caller ID reputation is like a credit score for your phone number, determining if carriers mark your calls as trusted or spam.

Softphone

A softphone is software that lets you make calls, send messages, and join video meetings over the internet using your computer or mobile device.

Voicemail Drop

Voicemail Drop lets you send pre-recorded messages straight to voicemail without ringing.

Campaign Re-run

Re-run past campaigns automatically to reconnect with missed leads or follow up with new prospects easily.

Multi-level Transfer

Route calls to the multiple departments or specialists instantly, keeping conversations smooth and customers satisfied.

AI Transcription

Automatically converts call recordings into accurate text, enabling better analysis, documentation, compliance, and faster decision-making.

Call From Browser

Make phone calls directly from your web browser without installing any apps or using a desk phone.

CallHippo Features