DON’T MAKE YOUR CUSTOMERS CALL ANOTHER NUMBER

SEND CALLS TO THE RIGHT PLACE USING CALLHIPPO CALL TRANSFER FEATURE

No credit card required.

What is Call Transfer?

The call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

With CallHippo,

  • Transfer calls to a team member extension.
  • If a caller mistakenly calls to a different department, use the call transfer feature and redirect the caller to the right person.
  • Transfer phone calls to an appropriate Voicemail box.

After transferring a call you have three choices

  • Simply hung up
  • You can stay on the line until the person you have transferred the call answers then hung up
  • Start a 3-way conversation

CallHippo provides two types of Call Transfer

Warm Transfer

The call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

Blind Transfer

Blind Transfer will transfer an active call without speaking to the intended recipient.Blind Transfer is basically used when it is not mandatory to speak to the recipient before transferring an interaction. If the intended recipient doesn’t answer, the call will be disconnected. Many people also refer it as “Cold” or “ Unannounced” transfer.

Benefits of Call Conferencing

  • Agents and managers can come in the same call to provide a seamless experience.
  • You can discuss projects with your global Partners.
  • You will not feel bound to your office premises. Access conference calls from the device and the place you find most comfortable.

GOT MORE QUESTIONS?

Please check our Call Transfer FAQs or drop us a line to [email protected]

SETUP YOUR PHONE SYSTEM IN LESS THAN 3 MINUTES

No credit card required.