CALL TRANSFER

Make sure that the caller gets to communicate with the right person by using CallHippo’s super useful and practical Call Transfer feature. Perfect for intra-firm and inter-departmental call transfers, all you need to do is redirect a connected call from your phone number to the intended team member extension.

Send Calls To The Right Place Using Callhippo Call Transfer Feature

No credit card required.
Call Transfer System - CallHippo

What is Call Transfer?

The call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

With CallHippo,

  • Transfer live calls to a team member extension.
  • If a caller mistakenly calls to a different department, use the call transfer feature and redirect the caller to the right person.
  • Transfer phone calls to an appropriate Voicemail box.

After transferring a call you have three choices

  • Simply hang up
  • You can stay on the line until the person you have transferred the call answers and then hangs up.
  • Start a 3-way conversation

CallHippo provides two types of Call Transfer

Warm Transfer

The warm transfer is a feature that allows the agent to transfer the customer call to a second agent after sharing information with him. The agent attending the customer call can share the customer’s details with the second agent and establish the connection between the second agent and the customer before disconnecting his line.

Blind Transfer

Blind transfer (also called an unannounced transfer) is similar to warm transfer, but the agent receiving the customer call will establish the connection between the customer and the second agent without interacting with the second agent. If the second agent did not attend the call, the call would get disconnected.

How Call Transfer will help your business?

  • No need to buy or lease any additional equipment, easily redirect calls using CallHippo built-in call transfer feature.
  • It is a professional customer communication practice that will increase the reputation of your business.
  • You can seamlessly transfer the calls from different locations.

More Features

call transfer

Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

call conference

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

call transfer

Global Connect

Global Connect helps you know the right time to call your international clients.

CallHippo - Virtual Phone System

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

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Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

call conference

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

call queuing

Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

call barging

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

CallHippo - Virtual Phone System

Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

CallHippo - Virtual Phone System

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

GOT MORE QUESTIONS?

Please check our Call Transfer FAQs or drop us a line to support@callhippo.com

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Last updated: December 16, 2020

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