Call Forwarding Service
Don’t miss opportunities by letting calls go unanswered. Use call forwarding services and stay easily accessible without interruptions.
- Minimize call abandonment rate during high-volume calls.
- Forward calls to the device of your choice: mobile, laptop, etc.
- Improve customer satisfaction with increased connect rate.
What is Call Forwarding?
Call forwarding allows your agents to redirect incoming calls to another cell phone number or device. This way, not even a single call goes unanswered. Agents can attend each call even when they are not at their workplace.
Find a Virtual Phone Number With Call Forwarding Service
Never miss out on a crucial phone call again. Stay reachable for customers with a virtual phone number that offers phone forwarding service.
Local
Toll-free
Mobile
What are the Benefits of a Call Forwarding Service?
Businesses need a call forwarding service to simplify the call management process. Call forwarding does not just redirect calls; it goes beyond that. Here’s what you gain from using call forwarding.
Don't let customers get stuck in queues; connect them instantly. The lower the wait time, the better the experience.
Stay easily reachable from anywhere, anytime. Keep the communication consistent without keeping your agent restricted to a location.
Grow your business without the need for expensive hardware. Make scaling simpler, faster, and cost-efficient.
Remove the hassle of manual call transfer. Improve team efficiency by allowing them to receive calls, interruption-free and enhance conversations.
Build customer trust by displaying local numbers when forwarding calls globally. An established local presence boosts customer engagement.
Never miss out on customer calls, even when unavailable at desks. Route calls to right person and reduce wait time.
What are the Smart Features That Work Seamlessly With Call Forwarding?
Don’t just forward phone calls; improve efficiency as well. Call handling can become even more effective with the help of powerful features. Here are the features that work seamlessly with call forwarding.
Forward calls quickly to make sure that your customers reach the right contact without any delay or missing calls.
Greet your callers with a professional menu. It connects them to the right department and improves their experience each time.
Get voicemails delivered straight to your email or as a text message. Respond faster, stay organized, and never miss an important message.
Monitor call performance with the call analytics feature. Analyze patterns and enhance the overall standard of your customer service.
Connect your business phone system with CRM and other essential tools. Simplify processes and consolidate all customer interactions.
Create personalized greetings that represent your brand. Give every caller a warm and professional experience from the very first hello.
Before answering a call, see who the caller is. Prioritize important calls, block spam, and ensure you reach the right contacts.
Play engaging music or important messages while customers wait. Keep them informed and improve their overall call experience.
Pricing
- 1 Free Phone Number
Toll-free number not included.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Everything in Starter +
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
What are the Top Providers Offering Call Forwarding Service for Businesses?
Using the business call forwarding feature is crucial, but what is even more important is knowing which provider is the best. To help you select, we have prepared a list of top providers offering call forwarding services.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 |
CallHippo
|
Businesses seeking an all-in-one, cost-effective solution with a free plan option. |
10-day free trial
|
$18/user/month (billed annually) for Office Phone System. Free plan also available. | Start Free Trial |
| 2 |
RingCentral
|
Startups and small businesses with basic VoIP needs, with a focus on reliability and core features. |
14-day free trial with limitations on users and features (e.g., no SMS).
|
$20/user/month (billed annually). | Explore More |
| 3 |
 Grasshopper
|
Solopreneurs, freelancers, and very small businesses who want a simple virtual phone system to project a professional image. |
7-day free trial
|
$14/user/month (billed annually) for the Solo Plan. | Explore More |
| 4 |
 FreedomVoice
|
Small businesses and entrepreneurs who need a simple, affordable virtual phone number with a focus on toll-free and local numbers. |
30-day risk-free trial
|
$9.95/month for the Start plan, which includes 400 minutes. | Explore More |
| 5 |
 Unitelvoice
|
Business builders and small teams who need a straightforward, affordable VoIP system with a focus on exceptional customer support. |
30-day free trial
|
$9.99/month for the Start-Up plan (up to 3 users and 1,000 minutes) | Explore More |
| 6 |
 Nextiva
|
Businesses of all sizes, but particularly those needing a robust communication platform with a focus on customer experience (CX). |
No free trial available as of late 2024.
|
$15/user/month (billed annually) for the Core plan. | Explore More |
| 7 |
 Dialpad
|
Small teams and businesses that require a scalable, AI-powered communication platform with seamless integration for calls, messages, and meetings. |
14-day free trial
|
$15/user/month (billed annually) for the Standard plan. | Explore More |
CallHippo
CallHippo is a cloud-based phone system that helps businesses make their communications operations smoother and more efficient. It offers reliable call forwarding and minimal latency across regions. With CallHippo, businesses can forward calls to any device, be it a mobile phone, landline, laptop, etc. Along with call forwarding, it also offers power-packed AI features. It is easy to use, does not require hardware, and is simple to set up as well.
Best For
CallHippo virtual phone system is an ideal choice for businesses of all sizes. With its advanced features and AI-powered intelligence, it can suit the requirements of startups, SMEs, enterprises, etc.
Pros
- Offers a call forwarding system with coverage across the globe.
- CallHippo is easy to set up and provides a unified dashboard.
- Integration capabilities stand out as it easily integrates with various CRMs and helpdesks.
- Its advanced analytics and AI-powered calling features help agents improve their productivity.
Cons
- Some advanced features are available in higher-tier plans.
- Initial configuration may require brief onboarding support.
Pricing
- Basic: $1 per user/month
- Starter: $19 per user/month
- Professional: $29 per user/month (Popular)
- Ultimate: $45 per user/month
Plivo
Plivo is a comprehensive communication platform mainly benefiting tech-driven companies. It allows businesses to build custom call forwarding workflows. It is a reliable platform that can integrate well with other tools or with your existing system.
Best For
Plivo is a good option for businesses that are tech-driven and need to build a customized call-forwarding workflow.
Pros
- Plivo helps businesses deliver customizable call forwarding rules via APIs.
- Managing a large volume of calls is not an issue with Plivo.
- Plivo integrates smoothly with existing systems.
Cons
- Technical expertise or technical teams might be required to manage it effectively.
- It might be hard to set up call forwarding without the help of technical experts.
Pricing
- Starter: $25 per month + usage charges
- Team: $250 per month + usage charges
- Enterprise: $999 per month + usage charges
Dialpad
Dialpad is a well-established platform that allows businesses to combine call forwarding with AI-driven voice intelligence. This helps businesses to easily forward calls across devices without any hassle. It provides an interface with a modern and intuitive design and is easy to use as well.
Best For
Great for businesses that operate remotely and need mobile and desktop forwarding apps to provide a consistent experience.
Pros
- Dialpad provides AI-powered features such as call transcription and analytics.
- It supports easy and simple call forwarding across devices.
- Built-in analytics improve call visibility and performance.
Cons
- If businesses need additional features other than basic call forwarding, the prices might go up.
- Dialpad offers limited customization options.
Pricing
- Standard: $15 per user/month
- Pro: $25 per user/month
- Enterprise: Contact for more details
Grasshopper
Grasshopper focuses more on simplicity. It provides a basic phone forwarding service. Businesses do not have to invest heavily in building physical infrastructure to use the potential of Grasshopper.
Best For
Grasshopper keeps things simple, making it a good choice for freelancers, startups, and small businesses. The features are limited, but they are enough to get the core job done.
Pros
- Grasshopper is an easy-to-use and set-up platform.
- Businesses do not need to invest in physical infrastructure.
- Call forwarding works reliably across personal devices.
Cons
- It does not offer advanced analytics and automation.
- For small businesses or startups, it might not be as effective as required when scaling.
Pricing
- True Solo: $14 per account
- Solo Plus: $25 per account
- Small Business: $55 per account
GoTo Connect
GoTo Connect is a tool that supports advanced routing and call forwarding rules. It allows businesses to forward calls based on time or location. However, when compared to other tools, it might require a little longer to set up.
Best For
GoTo connects a broader communication ecosystem. It suits well for mid-sized businesses and IT-based teams.
Pros
- GoTo Connect offers advanced call routing and forwarding rules.
- It combines voice, messaging, and video meetings to offer multichannel support.
- GoTo Connect delivers high call quality and uptime.
Cons
- The setup may be time-consuming and might hamper routine business operations.
- The interface can feel dense for first-time users.
Pricing
- Basic: $27 per user/month
- Standard: $32 per user/month
Talkdesk
Talkdesk is a cloud-based solution providing advanced call forwarding. It can help businesses manage a large volume of calls without getting overwhelmed. Talkdesk focuses on offering a great caller experience. Along with business call forwarding, it even offers AI-powered features.
Best For
Talkdesk fulfils the requirements of large enterprises by offering them advanced call forwarding and routing.
Pros
- Talkdesk’s AI-driven tools improve customer experience and routing.
- It offers advanced call forwarding for large call volumes.
- Advanced analytics support data-driven decisions.
Cons
- The platform is expensive for small or mid-sized businesses.
- New users may require training to use it effectively.
Pricing
- CX Cloud Digital Essentials: $85 per user/month
- CX Cloud Voice Essentials: $105 per user/month
- CX Cloud Elite: $165 per user/month
RingCentral
RingCentral is a well-known unified communication platform. With its help, businesses can easily forward calls to anywhere in the world and to any device as well. It also provides flexible routing options to businesses for better connectivity.
Best For
RingCentral works well for businesses with multiple departments and forwarding needs. Although not cheap, it provides deep functionalities.
Pros
- RingCentral offers flexible call forwarding with global reach.
- The platform includes a wide range of communication tools.
- It integrates well with popular business applications.
Cons
- The feature-rich interface can feel overwhelming.
- Costs increase as additional features are added.
Pricing
- Core: $20 per user/month
- Advanced: $25 per user/month
- Ultra: $35 per user/month
- Customer Engagement Bundle: Contact for more details
8×8
8×8 supports global calling platforms that comply with the global calling standards. It not only supports global call forwarding but also offers great integration capabilities. However, to use 8×8 to its full potential, businesses may need to plan well in advance.
Best For
8×8 delivers enterprise-grade call forwarding with strong global infrastructure. Teams requiring high security and compliance may benefit from 8×8.
Pros
- 8×8 delivers enterprise-grade call forwarding and security.
- The platform supports global compliance standards.
- Strong analytics help monitor call performance.
Cons
- The interface is less intuitive for new users.
- Smaller teams may find the platform overly complex.
Pricing
- Multiple plans available: Contact for more details
How to Choose the Best Provider For Call Forwarding?
Selecting the right provider is crucial, as it impacts your routine operations. It also ensures that call forwarding results in growth. Here are the factors that you must look for when choosing the best provider.
Business Need (Users, Multi-Channel, Integration)
The very initial step is to understand your business needs. For how many users you require call forwarding software, what channels it must support, whether it integrates with other tools or not, etc. These factors will help you evaluate the provider thoroughly. Also, you need to check the sustainability, whether it will be able to scale with your business or not.
Budget
Budget is the most crucial factor for any business, especially small businesses or startups. That is why, always consider the transparency in pricing. Whether they charge extra for forwarding calls or have any extra fees for setup. Having a proper understanding of the pricing will help you to prevent going over budget.
User Experience
User experience matters both for agents as well as your customers. Having an easy-to-understand dashboard with a user-friendly interface is a must. This way, your agents can use call forwarding and other features to their full potential and make the workflow process smooth and efficient. They can save time and manage more calls.
Reliability and Support
For businesses having communication as a core of their business, call forwarding must work without interruption. Even the slightest downtime can result in missed calls and hampered customer satisfaction. Select a provider that guarantees over 99.9% uptime. Along with reliability, you must also look for support.
Integration Capabilities
Integration is what connects call forwarding with other tools to make it more effective. You must ensure that you select a provider that offers standout integration capabilities. Easy CRM integration can help your agents to automatically log each call with the customer data. Helpdesk integration can make the query handling process simple and efficient.
Call Forwarding vs. Call Routing vs. Auto Attendant – What’s the Difference?
Businesses often get confused between these three features, especially between call forwarding and call routing. Even though they sound familiar, they work very differently and solve unique problems. Knowing the difference between them is crucial to managing calls with better efficiency. Let’s start by understanding what call forwarding is, followed by call routing, and in the end, we will discuss auto attendant.
Call Forwarding
Call forwarding is a process where inbound calls are forwarded to another number or device. It can be a mobile device, a laptop, a deskphone, etc. Business phone forwarding ensures the calls reach the agent even when they are not at their workplace. This way, no call goes unanswered.
Call Routing
Call routing ensures the caller reaches the right destination instantly. Businesses can define routing rules to let important calls reach the teams/departments based on the inputs provided by the caller. This makes the connectivity process easier and a lot faster. Callers can directly connect to a particular agent, who can help without the need to bounce through multiple agents.
Auto Attendant
Auto attendant works as a digital front desk for businesses. It greets the callers with automated, customized messages. It guides them through a menu to help them reach the right agent. The auto attendant feature gives businesses control to enhance customer experience.
Get Started with a Business Phone Number You Can Trust
Learn how to quickly buy your virtual business phone number with CallHippo and hear from satisfied customer about how we improved their communication and customer experience.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo’s solution not only improved our attestation score but also improved our answer rates and overall customer experience.”
Frequently Asked Questions
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No, call forwarding is integrated with the CallHippo VoIP phone system. You can access the feature for free. If you have not subscribed to the unlimited minutes plan and your consumption goes beyond the free limit, you will be charged based on the incoming and outgoing rates.
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No, not at all! To access the call forwarding feature in the CallHippo phone system, you don't need any extra hardware or equipment. You should activate the feature while you configure your phone system.
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Call forwarding is usually not free. Most telecom providers charge for forwarded calls, often based on the call's destination. The cost may depend on whether the call is forwarded to a local or international number. Always check with your provider for specific rates.
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No, the caller generally won't know that their call is being forwarded. The call is routed seamlessly without any indication, and the caller will hear the regular ringing tone as if the call is going directly to the original recipient.
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Yes, you can add international numbers as your forwarding number.
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Yes, you can forward incoming calls to any number, including cell phone, landline, or VoIP numbers. By doing so, you can be available to your customers all the while.
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Yes, most telecom providers allow you to set specific rules for call forwarding. You can forward calls based on certain conditions like time of day, specific contacts, or when your phone is busy or unreachable, allowing for greater flexibility in managing incoming calls.
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You might not be able to tell directly whether someone is forwarding your calls. However, if calls go straight to voicemail or ring another number, forwarding may be active.
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