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Avaya Alternative and Competitor
You may have been looking for an effective and affordable solution to Avaya for your business requirements. CallHippo offers the best Avaya alternative and never fails to deliver high efficiency at low investments. Here is a detailed comparison between Avaya and CallHippo to facilitate your decision-making in the right direction only. Let us start the journey of how CallHippo excels Avaya.
Select The Best Replacement For Avaya By Comparing The Features, Pricing, And Alternative
About Avaya
Avaya OneCloud contact center of service (CCaaS) is the need of each service-oriented business. It is a comprehensive contact center with open CCaaS architecture, highly scalable due to the cloud, and completely integrated with other call center technologies. The flexibility of Avaya on different devices and channels creates a unified platform for maximizing the employee’s out. It allows businesses to operate from virtual offices without hampering their service quality. It can be termed as the single tool for handling various contact center operations.
Though Avaya OneCloud contact center of service (CCaaS) claims to be high on positives, there are few negatives. There are limited integrations through APIs, and the features like call barging or whisper-mode are still missing. Contact center operations can’t be improved without monitoring the call quality. Thus, the businesses need to look for better Avaya alternatives with improved features and functioning.
Avaya OneCloud Contact Center Of Service (CCaaS) Pricing
It is available in two pricing plans. These are:
- Basic Plan: It costs 109 dollars per user per month.
- Advanced Plan: It costs 129 dollars per user per month.
It has three payment options for call minutes:
- Toll minutes per agent at one cent per minute per agent.
- Toll-free minutes per agent at 2 cents per minute per agent.
- Unlimited toll minutes at 70 dollars per month.
CallHippo – A Perfect Avaya Alternative
CallHippo precisely overcomes the challenges of Avaya. It allows the best features for any call center functions that make it a highly-rated competitor of Avaya. It aims to provide the best functions at affordable rates and
dedicated customer support to every client.
Thus, no matter how big or small, businesses are always on the benefits with CallHippo VoIP services. CallHippo is a world-known name for business telephony, voice-AI, call tracking and voice broadcasting services. The major clients
include IT, software services, recruitment companies, the education sector, the healthcare sector, and financial corporations.
CallHippo has worked a lot at the existing improvement areas of the contact center services providers.
Achieve Great Things with CallHippo
Call Barging
The main flaw in Avaya is that there are no options to hear the clients’ calls silently. CallHippo eliminates this by incorporating call barging. Thus, companies can provide quick support for successful lead conversion. It is also helpful in monitoring the call quality.
Global Connect
Businesses operating through virtual offices or at different locations from one center often confuse the time zones CallHippo beats Avaya by providing the global connect features that empower the teams to call at appropriate timings.
Ease of Integration
It is super easy to integrate CallHippo’s services to more than 85 readily available installations typical for any contact centers. Thus no need to go forcomplicated setups for integrations.
Dedicated Customer Support
CallHippo treats every customer with the same dedication and offers reliable technical support in case of any issues. You can reach CallHippo through online support, phone, live support, etc. Thereare further options for raising tickets.
Other Features
CallHippo understands the value of excellent customer experience and provides some great features like auto-switch, low-network symbols, internal calling, etc. All components of CallHippo are flexible to meet the requirements of new-bees experienced professionals.
CallHippo Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Why Choose CallHippo as an Avaya Alternative?
There are certain substantial benefits of CallHippo over Avaya. Some of these advantages include:
1. CallHippo Offers Plethora of Services in One Unified Package
CallHippo understands the business requirements and lets them concentrate on the clients with its unique features. It incorporates the essential elements related to calling and takes it to the next level with advanced features like call barging, global connect to support, etc.
There is no requirement to look for different service providers for specific functions as CallHippo offers 99% of the single plan’s contact center needs only. There is no need to worry about the best utilization of these features as they are AI-driven only.
The highly intuitive interface of CallHippo makes it easy for the employees to get familiar with its functions quickly. It is the best Avaya alternative when it comes to wholesome features. There is no need for detailed training with CallHippo when employees can concentrate on some real business.
2. CallHippo Take Care of Your Team
Contact center employees are the bread earners of any service-based industry. Thus, the best contact center software should be highly user-friendly. There is no use in employing complex services that are even beyond the range of employees. CallHippo works in the right direction for a user-friendly interface.
All CallHippo features are single-click-based only. This enables the employees to concentrate on call quality rather than juggling between different options. Further, the advanced features allow smooth call forwarding and call conferencing to improve the employee’s skills.
Your search for a replacement for Avaya ends at CallHippo that highly values the stakeholder’s interests in any organization. Avaya, on the other hand, doesn’t have employee-friendly features and requires training before installation.
3. CallHippo Works as a Genuine Investment
First of all, CallHippo has genuine pricing plans. This brings affordability to high-end technology. Thus, it scores high as an Avaya alternative that only has two pricing options. The return-on investments are great in CallHippo services.
Secondly, CallHippo helps businesses to lower international calling charges. It offers virtual phone numbers with local area codes. This further adds mobility and flexibility to any business. There are many advantages of using a local area phone number for pitching your prospective customers.
Last but not least is the zero hidden charges in CallHippo services. It never attracts any useless upgrades. There is no need to go for global timing systems when you can leverage the power of CallHippo’s global connect feature. Similarly, all your call analytics and reports are best managed at CallHippo only.
Avaya Alternatives and CallHippo – A Quick Comparison
| - | | |
|---|---|---|
| Product Details | CallHippo offers the best telephony solutions for contact centers that use high-end technology and are highly affordable. | It is a solution for small and medium enterprises to improve their customer experience. |
| Features | ||
| Customer Support | Phone, Online, Live, Ticketing, and Training | Phone, Email, and Ticketing |
| Pricing | Different Plans to Match Specific Business Requirements | Basic and Advanced plan only |
| Price Schemes | Monthly Payments | Monthly Payments |
| Operating System | Windows, Mac, Android, iOS, Web-based | Windows, Android, iOS |
| Customer Base | Small, Medium, and Large Enterprises | Small and Medium Enterprises |
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Frequently Asked Question
What are the best Avaya alternatives?
Avaya is contact center service software that makes it easy for companies to offer improved customer experience. The best Avaya alternatives are CallHippo, MyOperator, etc.
What are the limitations of Avaya?
The main limitations of Avaya include a lack of proper API integrations. It further misses the essential features like call barging, etc.
Which is the best Avaya alternative?
Out of all the available options in the market, CallHippo is the best Avaya alternative due to its comprehensive features, ease to use, and effectiveness in operations. Further, CallHippo offers highly affordable services to small, medium, and big businesses.