Get A Vietnam Virtual Phone Number
Managing calls, texts, and messages across different platforms wastes time. CallHippo’s Vietnam virtual phone number combines everything in one dashboard. Your team can answer faster, route calls properly, and never lose another conversation mid-transfer.
- Connect with Vietnamese customers using local numbers from Hanoi, Ho Chi Minh City, etc.
- Handle Vietnam calls, SMS, and voicemails without expensive international phone plans.
- Work from anywhere while maintaining a professional Vietnamese business presence.
What is a Vietnam Virtual Phone Number?
A Vietnam virtual phone number is a cloud-based number that allows you to make and receive calls as if you were located in Vietnam, from any corner of the world. It’s perfect when your business wants to establish a local presence without setting up a physical office in Vietnam.
Search For A Vietnam Virtual Phone Number
Buy a Vietnam virtual phone number and start building lasting customer relationships from any corner of the globe.
Local
Toll-free
Mobile
How To Get a Vietnam Virtual Phone Number?
Getting your Vietnam virtual number set up takes about 10 minutes with CallHippo once you have your documents and internet connection ready. The process is simple if you follow these steps.
Go ahead and create your account. You won't run into those tedious forms. Log in, check out the dashboard, and you're ready to configure everything. It is way easier than dealing with traditional phone companies.
Think about who you're trying to reach. Selling to businesses in Hanoi? A 024 local number makes sense. Want coverage across the whole country? That's what toll-free is for. Running things solo? Mobile numbers usually work. CallHippo gives you options based on what Vietnamese customers actually respond to.
Now you set it up your way. Calls can forward to whoever needs to take them, wherever they happen to be. Record your voicemail message. Build out routing rules that match how your team operates. You don't need to be a tech wizard to figure any of this out.
What are the Benefits of a Vietnam Virtual Phone Number?
Getting a virtual Vietnam phone number changes how you work when you’re dealing with Vietnamese customers while keeping costs reasonable.
Show up with a Vietnamese virtual phone number, and you look legitimate and local, even if your actual office is in another country entirely.
Calling Vietnam internationally? Those bills add up fast. A Vietnam virtual number fixes that problem since everything runs over the internet.
Answer calls on any device. Your phone when you're out. Desktop when you're at your desk. The number follows you around instead of being stuck on hardware.
Your support person could be in Manila. Sales guy in Bangkok. Calls go to whoever should handle them based on how you've got things configured.
Keep your personal number separate. Your Vietnam virtual number sms line takes care of work. When you clock out, you can actually disconnect stress-free.
Already got a Vietnam number your customers use? You can use it without extra charges. Your customers keep dialing, and you get access to CallHippo's features.
What are the Types of Vietnam Virtual Numbers?
Different number types work for different situations. Here’s the breakdown on what each one actually does.
- Local Numbers
Get a Vietnam virtual phone number with an area code like 024 for Hanoi or 028 for Ho Chi Minh City. Makes you look based in that specific city, which helps if most of your customers are concentrated in one region. People see a familiar area code and trust it more. - National Numbers
These aren’t tied to any particular city, so one number covers customers anywhere in Vietnam. Works well if you’re operating nationwide or your team is spread across multiple cities, but you want customers to remember just one contact number. - Mobile Numbers
Mobile numbers in Vietnam start with 03, 05, 07, 08, or 09. Great for freelancers, smaller businesses, and people who move around a lot. Mobile usage is massive in Vietnam, so customers don’t think twice about calling or texting a mobile number for business.. - Toll-free Numbers
Vietnam toll-free numbers start with 1800 or 120. Customers call you for free. Removes any hesitation about the cost of calling. More people reach out when they’re not worried about their phone bill. It shows you care about making yourself accessible.
What Are the Key Features to Look For in a Vietnam Virtual Phone Number?
Not every provider offers the same things. These features actually matter when you’re using a virtual Vietnam phone number day in and day out.
Calls land where they should automatically. Ring your mobile when you're traveling. It just works without you having to manually redirect things every time.
With a Vietnam virtual number sms, you can send appointment reminders, order confirmations, whatever your business needs. Customers would rather text than pick up the phone.
People leave messages when you can't pick up instead of calling back repeatedly. Recording a greeting in Vietnamese adds a nice touch if that's your target market.
It’s the automated menu that gets people to the right department faster than shifting them around to three different people who can't actually help them.
Record your calls if you want to. Good for training new hires, checking on what a customer actually said, or covering yourself legally.
Call Vietnamese customers, and they see a local number pop up. More people will answer. Foreign numbers get ignored constantly because they look suspicious.
Filters junk calls before they waste anyone's time. Your team deals with real customers instead of robocalls and spam. Makes everyone's day run smoother.
Send and receive texts through your Vietnam virtual number sms setup. Handle quick questions and confirmations. Everything stays in one system rather than switching multiple apps.
What are the Area Codes for Cities in Vietnam?
Picking a local or national number helps you connect better with Vietnamese clients, vendors, and prospects. The area code tells people which city or region you’re tied to, which matters for building trust locally.
- Hanoi: 024
- Ho Chi Minh City (Saigon): 028
- Da Nang: 0236
- Hai Phong: 0225
- Can Tho: 0292
- Hue: 0234
- Nha Trang: 0258
- Vung Tau: 0254
- Bien Hoa: 0251
- Buon Ma Thuot: 0262
- Mobile Numbers: 03, 05, 07, 08, 09
- Toll-Free Numbers: 1800, 120
Pricing
- 1 Free Phone Number
Toll-free number not included.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
Turn more Vietnamese Prospects in Customers
Answer rates jump 3x with local numbers. Get your Vietnam virtual number and start converting today.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Understand More About Vietnam Virtual Phone Numbers
Operating a Vietnam virtual number means following local rules, respecting customer preferences, and understanding the regulatory environment businesses work within. Here’s what you need to know to do it right.
Regulatory Needs for Vietnam Virtual Phone Number
Vietnam’s telecommunications sector operates under Law 24/2023/QH15 on Telecommunications, which took effect July 1, 2024. This isn’t just paperwork; it’s the framework that governs how virtual numbers actually work in the country. The law covers service provider responsibilities, user rights, data handling, and everything that matters when you’re running communications.
The country also enforces strict anti-spam regulations through Decree 91/2020. These regulations spell out what counts as spam, what penalties you’ll face for violations, and how enforcement works. Understanding these requirements keeps you compliant and helps avoid penalties that can seriously mess with your operations.
Must Check The Do-Not-Call Register
Vietnam maintains a nationwide Do-Not-Call Register managed by the Ministry of Information and Communications. You have to check this list before making any marketing or advertising calls.
Here’s how it works: Vietnamese people can register their phone numbers to opt out of marketing communications. Once a number is on that list, it’s completely off-limits for advertising. Send marketing content to a registered number, and you’re looking at fines between VND 80 toand 100 million, that’s roughly $3,200 to $4,000 USD.
Smart businesses build this check right into their calling workflows. Before launching any outreach campaign, sync your contact lists against the register. Takes a few extra steps, but saves you from regulatory issues and keeps your company’s reputation intact.
Calling Hours Restricted
Vietnam restricts telemarketing calls to specific hours, advertising calls only between 8:00 AM and 5:00 PM local time. You can’t make more than one advertising call per day to the same number. For texts, you’re capped at three marketing messages per day. What does that mean for your outreach? You can’t just keep calling people, hoping they’ll eventually pick up. You get one chance per day on voice, three on text.
These limits push businesses to be more strategic about when and how they reach out. The restrictions also respect people’s time and personal space, something Vietnamese consumers notice and appreciate.
Adherence To Law On Telecommunications 2023
The 2023 Telecommunications Law expanded regulations to cover data center services, cloud computing, and OTT services. If you’re operating any virtual number service or using telecommunications infrastructure in Vietnam, this law affects you: local or foreign doesn’t matter.
Foreign providers have to comply with Vietnam’s national security and data protection laws. That means data localization requirements, user information protection, and cooperation with authorities when legally required. Telecommunications enterprises can be required to terminate services during mob violence or threats to national security when competent state agencies request it.
What is the Best Time to Call Vietnam?
| Topic | Key Details |
|---|---|
Vietnam operates on Indochina Time: UTC+7 or GMT+7. The country does not have Daylight Saving Time, so the clock stays consistent year-round. It makes your scheduling easier.
The best window for business calls is between 10:00 AM and 4:00 PM Vietnam local time. If you are calling from the U.S. East Coast, Vietnam is 12 hours ahead during standard time, 11 hours ahead during daylight saving time.
West Coast employees have it a bit easier. Call between 5:00 PM and 7:00 PM Pacific, and you’ll catch Vietnam between 7:00 AM and 9:00 AM the next calendar day. From the UK, Vietnam is 7 hours ahead during standard time, 6 hours during British Summer Time. Calling at 3:00 PM London time means reaching Vietnam at 10:00 PM during GMT. Call early morning UK time instead to hit Vietnamese business hours.
Vietnam afternoons between 12:00 PM and 4:00 PM work well for casual or follow-up calls. Avoid late nights and major holidays like Tet (Lunar New Year). Tet usually hits late January or early February, and the whole country shuts down for celebrations. Respecting these timing considerations shows you understand the market and increases your chances of actually getting people on the phone.
Vietnam Virtual Number Use Cases for Businesses
Vietnam virtual numbers work for everything from customer support to sales outreach. How you use them depends on what you’re trying to accomplish and who you’re trying to reach.
Local Customer Support
Set up a Vietnam virtual number for customer support, and you instantly get local credibility. Vietnamese customers just feel better calling a local number when they need help.
Your actual support team could be in Manila, Bangkok, your home office, wherever. But customers see a Vietnamese number and trust it. It removes all that hesitation about international numbers. “Will this cost me extra? Will they speak my language? Will they understand how things work here?” Local number answers all that before anyone picks up.
You can route calls based on the issue, time of day, and language preference. Technical problems go to tech support, billing questions to accounts, and general issues to customer service. Smart routing gets customers to the right person fast, and your team stops wasting time switching calls around.
WhatsApp Business Communication
WhatsApp is massive in Vietnam for business. People are on it constantly. Link your Vietnam virtual number to WhatsApp Business, and you can chat with customers where they already hang out. Send order confirmations, answer questions, share product catalogs, and close sales all through WhatsApp.
Vietnamese customers prefer messaging over formal emails or phone calls. It feels more natural, less pushy. Your team can manage multiple conversations at once. Customers can message whenever it’s convenient: lunch break, after work, late at night.
Localized Sales Outreach
When your sales team calls from a Vietnam virtual number, answer rates jump. People actually pick up when they see a local area code instead of some random international number. Most people ignore international calls now, as they are either spam or scams.
Set up different numbers for different cities. Hanoi number for northern prospects, Ho Chi Minh number for southern ones. Makes your outreach feel personal instead of like another international cold call blast. Ho Chi Minh business sees a Ho Chi Minh number and thinks it might be relevant, instead of immediately ignoring it.
Remote Teams Interacting With Clients in Vietnam
Vietnam virtual numbers are perfect when you’ve got a distributed team working with Vietnamese clients. Salesperson in Singapore, account manager in Australia, support specialist in the Philippines, all taking calls on the same Vietnam number.
Clients dial one local Vietnamese number, and the system figures out who can help. 9 AM Vietnam time, and your main account manager in Australia hasn’t started their day yet? The call automatically goes to your Singapore team member who’s already working. The client gets help immediately, has no idea about the complexity running behind the scenes.
Step Into the Vietnam Market with Confidence
Get your Vietnam virtual number now and enjoy seamless communication with local clients and customers.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo’s solution not only improved our attestation score but also improved our answer rates and overall customer experience.”
Frequently Asked Questions
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Yes, a Vietnam virtual number is ideal for startups and small businesses aiming to establish a presence without physical offices. It offers a cost-effective solution for expanding into new markets and engaging with customers professionally.
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A Vietnam virtual number operates via Voice over Internet Protocol (VoIP) technology. Calls to the virtual number are directed to a designated device or phone number through the Internet. This enables cross-border communication, allowing you to receive calls from Vietnam and make outbound calls as if you were physically present in the country.
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Vietnam virtual number from CallHippo integrates with 100+ third-party tools, including HubSpot, Pipedrive, Freshdesk, and Zoho. This means your agents won’t have to switch between tools to gather the necessary information to provide personalized service.
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